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Semper experientia

Customer experience through the prism of human behavior

Some of our recent work
Unique approach that leads to practical solutions fast
Our clients
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client. I enjoy bouncing ideas with them.
Ilaria Buonpane, Head of CX in Chalhoub Group
We can help you with
Experience Design
Define a customer experience path that is unique, workable, delightful, exemplary and fun to work on with us.
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Mystery Shopping
A mystery shopping approach that will provide valuable insights on customer experience & bring associates support back.
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Market Research
Navigate through the complexity of human behavior and market insights & address the most strategic issues with us.
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Working with the team is a great pleasure and a stimulating experience. They always understand the business requirements and has proven to always deliver against the very high expectations I was setting.

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.
Gregoire Charpe-Civatte, Head of CX in Majid Al Futtaim
From the beginning they have felt like an extension of my team, working alongside and independently engaging those directly involved in the project as well as the supporting functions surpassing my expectations.
Alex Davies, COO in Dubai Properties
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Why choose us?
Few things we think you need to know about us
Approach. Always Bespoke
We do not ask our associates to follow frameworks, we give them those and ask to think outside the box, adapt to the industry and needs.
A
Speed. Hours vs Years
We are a boutique agency. We choose to stay small, to be flexible & foster agile knowledge circulation, innovation and implementation of the new findings. Unlike bigger consultancies, it takes us hours to implement, and not years.
B
Insights. We see things many don't
Human beings are not as simple as journey maps. To better understand customers, we regularly innovate and source knowledge from behavioral sciences, the science of emotions and body language in our daily routine.
C
People. We innovate in attitude
We pick the best people carefully assessing their EQ. We love working with those who are divinely discontent, open and curious.
D
Tools. Power of a think tank
We don't use tools provided by the industry. We are learning from the best and invent our own.
E
OUR TEAM
Team
Renascence
A group of CX professionals united by the passion for understanding human behaviour.