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Office
601 Burj Al Salam, Trade Center, Dubai
Case Studies
Explore our case studies on customer experience, management consulting,
loyalty programs & digital transformation
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Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
Behavioral Economics
Behavioral Economics Jobs: Careers That Make a Difference
This article explores real job roles, industries hiring behavioral experts, and why these careers are making an impact on how we live, work, save, spend, and relate to systems around us.
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Employee Experience
Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements
The role of an Employee Experience (EX) Officer has transformed from a supporting HR function to a strategic leadership role critical to organizational success. In 2026, EX Officers are expected to do far more than manage surveys or support onboarding — they are responsible for designing, leading, and embedding employee-centric cultures, backed by behavioral science, analytics, and cross-functional collaboration.
Behavioral Economics
Behavioral Economics Overview: A Comprehensive Snapshot
Behavioral economics is not a theory tucked away in academia — it’s a practical lens reshaping how we understand real decisions in the real world. From why we overspend on holidays to how we choose retirement plans or respond to customer feedback, behavioral economics reveals the gap between rational models and human behavior.
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Employee Experience
Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions
Employee Experience (EX) has moved beyond the realm of HR buzzwords. It’s now a strategic differentiator, influencing everything from performance and innovation to retention and brand equity. But what separates real EX impact from performative gestures? The answer lies in what the experts are doing — and more importantly, what they’re predicting next.
Behavioral Economics
Behavioral Economics For Leaders: How to Make Better Decisions
Leadership isn’t just about vision — it’s about decisions. Every day, leaders choose what to build, who to hire, how to communicate, and where to invest. And more often than not, those choices are made not by logic alone, but by bias, habit, and emotion
Customer Experience
Building a Successful CX Lab: Strategies, Tools, and Case Studies
A Customer Experience (CX) Lab is more than a workspace — it’s a system for testing, learning, and scaling what truly works for customers. Organizations serious about designing emotionally intelligent, frictionless, and measurable experiences now treat CX Labs as core infrastructure, not innovation theatre.
Behavioral Economics
What Are Behavioral Science Examples? Real-Life Cases Illustrating Human Behavior
Behavioral science isn’t a theory you memorize — it’s a toolkit you apply. Across industries and governments, behavioral science has been used to improve everything from tax compliance to customer onboarding, retirement savings to medication adherence. These interventions are rooted in understanding how humans actually behave, not how classical models say they should.
Behavioral Economics
Behavioral Economics Chicago: What the Windy City Teaches Us About Bias
Chicago isn’t just known for deep-dish pizza and windy winters — it’s also one of the most intellectually influential cities in the development of behavioral economics. From Nobel Prize-winning research to groundbreaking experiments in policy, finance, and public behavior, Chicago has long been a proving ground for challenging traditional economic models.
Customer Experience
How a CX Lab Drives Innovation: Best Practices for Testing and Learning
Customer experience (CX) innovation can’t rely on assumptions — it requires structured experimentation, live testing, and the ability to fail forward. That’s where the CX Lab comes in. A CX Lab is not just a physical space, but a formalized approach where real user behaviors, feedback, and outcomes are observed and analyzed to improve services, systems, and emotional journeys.
Behavioral Economics
Behavioral Economics Jobs: Careers That Make a Difference
It’s no longer just about being an economist. In 2026, behavioral economics has become one of the most applied, impactful, and interdisciplinary fields for professionals who want to drive change — in policy, business, healthcare, education, customer experience (CX), and beyond.
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Employee Experience
Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements
In 2026, companies across sectors — from tech and government to retail and real estate — are investing in dedicated EX leaders to redesign work not as a set of tasks, but as a series of emotionally intelligent, friction-minimized, memory-positive experiences. This article outlines exactly what this role requires — from strategic scope to behavioral capabilities.
Behavioral Economics
Behavioral Economics Overview: A Comprehensive Snapshot
Forget everything you thought you knew about how people make decisions. Behavioral economics flipped the script on the old-school belief that humans are rational agents calculating costs and benefits with machine-like precision. Instead, it introduced a more human truth: we're emotional, biased, distracted, and sometimes beautifully irrational.
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Employee Experience
Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions
Employee Experience (EX) has matured. What started as a rebranding of HR engagement now powers decisions in C-suites, boardrooms, and digital transformation programs across the globe.
Behavioral Economics
Behavioral Economics for Leaders: How to Make Better Decisions
In 2026, the most effective leaders are not just mastering finance or operations — they’re mastering behavioral decision design: how to reduce bias, shape choice, and build systems that align with how people truly think and feel. This article explores how behavioral economics is transforming leadership decision-making — from boardrooms to frontlines.
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Employee Experience
The Ultimate Employee Experience (EX) PPT Template: Design, Content, And Strategy
There’s nothing worse than an Employee Experience (EX) presentation that looks like it was made for shareholders. Slides packed with jargon, charts that don’t speak to emotion, and a strategy that feels more like a policy memo than a vision. In 2026, the best EX presentations do more than inform — they inspire.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
FAQs
Few questions we frequently encounter in regards to customer experience consulting
What is customer experience consulting?
Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.
Why is customer centricity important for businesses?
Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.
How can customer experience consulting benefit my business?
Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.
What are the key components of a successful customer experience strategy?
A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.
How does customer feedback play a role in customer centricity?
Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.
What tools and technologies are used in customer experience consulting?
Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.
How can businesses measure the success of their customer experience initiatives?
Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.
What are common challenges in implementing a customer-centric culture?
Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.
How can personalization improve customer experience?
Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.
What role does employee training play in customer experience consulting?
Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.