Share your brief with us
Contact Renascence
Feel free to reach out to us. We love receiving messages & calls.
Thank you! Your message has been received!
Oops! Something went wrong. Please try again.
Office
601 Burj Al Salam, Trade Center, Dubai
Unconscious Customer Experience Course for CX Professionals (UCXP)
Our practical course for CX professionals (UCXP) uses Behavioural Economics to introduce unconscious customer experience.
Industry leaders trust us with their CX and consulting initiatives.
New rules of engagement
By blending Behavioral Science with Customer Experience, our course provides CX professionals with a fresh outlook, enabling them to better understand customers' needs and desires, leading to improved satisfaction and business success.
For Professionals
Designed for those who excelled at CX an looking for new opportunities to further enhance their understanding of customers.
For Agencies
Creates new opportunities for expansion of knowledge and project value. Applicable to any existing CX design frameworks.
Expand on Existing Approach to CX
Enrich your approach with actionable frameworks and real-world case studies, empowering you to elevate your skills and discover the unconscious customer experience.
Design
Unlock the power of behavioral principles with hands-on practical activities in our course which will give you the confidence to tackle real-life behavioral challenges.
Deliver
Showcase the effectiveness of the unconscious approach using the test methodology included in the course.
What to expect?
Our course includes a variety of topics that will give you practical tools to solve behavioral challenges.
1.SUPERCHARGE YOUR APPROACH
Uncover unconscious biases that will help identify and solve barriers in your customer journey
2.ELEVATE YOUR CX STRATEGY
Dive into customers' minds using behavioral frameworks to enhance their experience
3.SPARK ACTION AND DRIVE CHANGE
Ignite meaningful change by harnessing guided challenge statements and achieve your desired outcomes.
4.CAPTURE YOUR SUCCESS
Demonstrate the success of your unconscious strategy through A/B testing.
Training Programme & Certification
Dive Deeper into the world of CX and enhance your approach with our course.
Certified by the customer institute
Our course has been reviewed by a diverse panel of customer experience experts from around the world, and with its certification, it gives our learners an edge in the field!
Online learning through metaverse
Step into a world of limitless learning potential with our VR-driven, immersive and interactive course that will ignite your passion and drive your success.
Unconscious Customer Experience Course
Our Pricing
Metaverse Option
$1499
Completion Certificate accredited by the Customer Institute (Germany)
Customized CX Course Content
Exposure to CX community
Metaverse + Cards
$1399
$1634
Completion Certificate accredited by the Customer Institute (Germany)
Discounted Rebel Reveal Cards
Customized CX Course Content and Exposure to CX Community
Corporate Plans
On request
Completion Certificate accredited by the Customer Institute (Germany)
Discounted Rebel Reveal Cards
Customized CX Course Content and Exposure to CX Community
Get Certified Today!
Discover how Rebel Discover can revolutionize your customer experience management.
Image Gallery
Explore the features of Mysterya.io's customer app and web dashboard
FAQs
Rebel Discover: UCXP Certification Course
What is the REBEL Discover course?
The REBEL Discover course is a UCXP Certification Course certified by the Customer Institute in Germany, designed for CX Professionals who want to expand their understanding of behavioral customer experience.
Who is the course intended for?
This course is intended for CX Professionals looking to deepen their knowledge and skills in behavioral design and customer experience frameworks.
What are the key frameworks taught in the course?
The course covers various frameworks of behavioral design, including EAST (Easy, Attractive, Social, Timely) and COM-B (Capability, Opportunity, Motivation, Behavior).
What will I learn about behavioral biases?
You will learn about dozens of behavioral biases and how they affect daily decisions. The course not only teaches these biases but also provides frameworks to address them effectively.
What practical skills will I gain by the end of the course?
By the end of the course, you will be able to create effective behavioral change statements, use journey mapping to understand customer experiences, and identify and address cognitive barriers to improve customer engagement.
How is journey mapping incorporated into the course?
Journey mapping is used to help understand the customer experience, identify cognitive barriers, and develop strategies to overcome these barriers and enhance customer engagement.
Are there case studies included in the curriculum?
Yes, the course includes numerous case studies to illustrate the practical application of behavioral design frameworks and biases in real-world scenarios.
What is the duration and format of the course?
The course duration and format vary. Please check the course details on the official website or contact the course administrator for specific information.
Is there a certification upon completion?
Yes, upon successful completion of the course, participants will receive a UCXP Certification from the Customer Institute in Germany.
How can I enroll in the REBEL Discover course?
To enroll, visit our course page and click on the "Enroll Now" button. If you have any questions, feel free to contact us.