Share your brief with us
Contact Renascence
Feel free to reach out to us. We love receiving messages & calls.
Thank you! Your message has been received!
Oops! Something went wrong. Please try again.
Office
601 Burj Al Salam, Trade Center, Dubai
Compass CX: Renascence's Customer Experience Framework & Toolkit
Compass CX is an A to Z customer experience (CX) design framework and toolkit developed by Renascence, offering comprehensive tools and methodologies to enhance and innovate customer experience.
Industry leaders trust us with their CX and consulting initiatives.
Who is the Compass CX framework intended for?
The framework is designed for CX professionals, business leaders, and organizations looking to systematically improve their customer experience strategies and implementation.
Learn CX
Use Compass CX to understanding how state-of-the-art customer experience design is done.
Implement CX
Use dozens of worksheets and templates to apply best customer experience practices.
What are the key sections included in Compass CX?
Compass CX includes sections on mapping customer journeys, understanding customer archetypes, discovering organizational CX maturity levels, designing implementation plans and roadmaps, creating a CX vision, and more.
Step by Step
Each section of Compass CX showcases a step-by-step approach to the challenge.
Newbies & Experts
It's created to educate Renascence CX consultants of all levels.
How Compass CX Helps You Learn and Act on Customer Experience
Comprehensive Learning Modules
Compass CX provides detailed modules that cover every aspect of customer experience design, from foundational concepts to advanced strategies, ensuring a thorough understanding of CX principles.
Image Gallery
Explore the features of Mysterya.io's customer app and web dashboard
%20Journey%20Design.001.jpeg)
%20Journey%20Design.002.jpeg)
FAQs
Compass CX - a comprehensive customer experience (CX) design framework and toolkit developed by Renascence.
What is Compass CX?
Compass CX is an end-to-end customer experience (CX) design framework and toolkit developed by Renascence. It provides comprehensive tools and methodologies to help organizations enhance and innovate their customer experience strategies.
How is Compass CX different from other CX frameworks?
Compass CX stands out by offering a holistic approach that covers every aspect of CX design, from mapping customer journeys to creating implementation plans and assessing organizational maturity. It integrates behavioral insights and practical tools for a thorough and actionable CX strategy.
Who can benefit from using Compass CX?
Compass CX is ideal for CX professionals, business leaders, and organizations of all sizes looking to systematically improve their customer experience. It is suitable for both beginners and advanced practitioners in the field of customer experience.
How does Compass CX help with mapping customer journeys?
The framework provides detailed techniques and tools for mapping customer journeys, helping organizations understand and optimize every touchpoint in the customer experience.
What are customer archetypes, and how does Compass CX address them?
Customer archetypes are representative profiles of different customer segments. Compass CX offers methodologies to identify and understand these archetypes, enabling more personalized and effective CX strategies.
How can Compass CX help in assessing organizational CX maturity?
Compass CX includes tools to evaluate an organization’s current CX maturity levels, providing insights into strengths, weaknesses, and areas for improvement.
What does Compass CX offer for designing implementation plans and roadmaps?
The framework guides users in creating detailed implementation plans and roadmaps, ensuring a structured approach to achieving CX goals and milestones.
How does Compass CX assist in creating a CX vision?
Compass CX provides methodologies for developing a clear and compelling CX vision, aligning organizational efforts and driving a customer-centric culture.
What are the practical tools included in Compass CX?
Compass CX includes a variety of practical tools such as templates, checklists, and frameworks to facilitate the design, implementation, and evaluation of CX strategies.
How can I access the Compass CX framework and toolkit?
To access Compass CX, contact our support team for purchase and licensing details. Additional resources and training may also be available to help you get started.