Renascence Blogs
Experience Journal
Ideas, insights, thoughts and many more in our customer experience blog
Behavioral Economics Jobs: Careers That Make a Difference
This article explores real job roles, industries hiring behavioral experts, and why these careers are making an impact on how we live, work, save, spend, and relate to systems around us.
Behavioral Economics Jobs: Careers That Make a Difference
This article explores real job roles, industries hiring behavioral experts, and why these careers are making an impact on how we live, work, save, spend, and relate to systems around us.
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Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements
The role of an Employee Experience (EX) Officer has transformed from a supporting HR function to a strategic leadership role critical to organizational success. In 2026, EX Officers are expected to do far more than manage surveys or support onboarding — they are responsible for designing, leading, and embedding employee-centric cultures, backed by behavioral science, analytics, and cross-functional collaboration.
Behavioral Economics Overview: A Comprehensive Snapshot
Behavioral economics is not a theory tucked away in academia — it’s a practical lens reshaping how we understand real decisions in the real world. From why we overspend on holidays to how we choose retirement plans or respond to customer feedback, behavioral economics reveals the gap between rational models and human behavior.
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Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions
Employee Experience (EX) has moved beyond the realm of HR buzzwords. It’s now a strategic differentiator, influencing everything from performance and innovation to retention and brand equity. But what separates real EX impact from performative gestures? The answer lies in what the experts are doing — and more importantly, what they’re predicting next.
Behavioral Economics For Leaders: How to Make Better Decisions
Leadership isn’t just about vision — it’s about decisions. Every day, leaders choose what to build, who to hire, how to communicate, and where to invest. And more often than not, those choices are made not by logic alone, but by bias, habit, and emotion
Building a Successful CX Lab: Strategies, Tools, and Case Studies
A Customer Experience (CX) Lab is more than a workspace — it’s a system for testing, learning, and scaling what truly works for customers. Organizations serious about designing emotionally intelligent, frictionless, and measurable experiences now treat CX Labs as core infrastructure, not innovation theatre.
What Are Behavioral Science Examples? Real-Life Cases Illustrating Human Behavior
Behavioral science isn’t a theory you memorize — it’s a toolkit you apply. Across industries and governments, behavioral science has been used to improve everything from tax compliance to customer onboarding, retirement savings to medication adherence. These interventions are rooted in understanding how humans actually behave, not how classical models say they should.
Behavioral Economics Chicago: What the Windy City Teaches Us About Bias
Chicago isn’t just known for deep-dish pizza and windy winters — it’s also one of the most intellectually influential cities in the development of behavioral economics. From Nobel Prize-winning research to groundbreaking experiments in policy, finance, and public behavior, Chicago has long been a proving ground for challenging traditional economic models.
How a CX Lab Drives Innovation: Best Practices for Testing and Learning
Customer experience (CX) innovation can’t rely on assumptions — it requires structured experimentation, live testing, and the ability to fail forward. That’s where the CX Lab comes in. A CX Lab is not just a physical space, but a formalized approach where real user behaviors, feedback, and outcomes are observed and analyzed to improve services, systems, and emotional journeys.
Behavioral Economics Jobs: Careers That Make a Difference
It’s no longer just about being an economist. In 2026, behavioral economics has become one of the most applied, impactful, and interdisciplinary fields for professionals who want to drive change — in policy, business, healthcare, education, customer experience (CX), and beyond.
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Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements
In 2026, companies across sectors — from tech and government to retail and real estate — are investing in dedicated EX leaders to redesign work not as a set of tasks, but as a series of emotionally intelligent, friction-minimized, memory-positive experiences. This article outlines exactly what this role requires — from strategic scope to behavioral capabilities.
Behavioral Economics Overview: A Comprehensive Snapshot
Forget everything you thought you knew about how people make decisions. Behavioral economics flipped the script on the old-school belief that humans are rational agents calculating costs and benefits with machine-like precision. Instead, it introduced a more human truth: we're emotional, biased, distracted, and sometimes beautifully irrational.
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Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions
Employee Experience (EX) has matured. What started as a rebranding of HR engagement now powers decisions in C-suites, boardrooms, and digital transformation programs across the globe.
Behavioral Economics for Leaders: How to Make Better Decisions
In 2026, the most effective leaders are not just mastering finance or operations — they’re mastering behavioral decision design: how to reduce bias, shape choice, and build systems that align with how people truly think and feel. This article explores how behavioral economics is transforming leadership decision-making — from boardrooms to frontlines.
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The Ultimate Employee Experience (EX) PPT Template: Design, Content, And Strategy
There’s nothing worse than an Employee Experience (EX) presentation that looks like it was made for shareholders. Slides packed with jargon, charts that don’t speak to emotion, and a strategy that feels more like a policy memo than a vision. In 2026, the best EX presentations do more than inform — they inspire.
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Reimagining Public Sector Work Through Employee Experience (EX)
The phrase “public sector innovation” used to raise eyebrows — and for good reason. Governments around the world have struggled to modernize the internal experience of work. Outdated systems, rigid hierarchies, and slow change cycles created workplaces that often felt more transactional than purposeful.
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Mapping the Employee Experience (EX): A Visual Guide to Every Touchpoint
Employee Experience (EX) is no longer a feel-good HR initiative. In 2026, it’s a core organizational strategy, designed to improve performance, retention, well-being, and culture — through moments that matter.
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Customer Experience (CX) in Healthcare: A Cure for Broken Journeys
In 2026, healthcare organizations around the world are realizing that great medicine isn't enough. What matters is how it's experienced — the tone of the receptionist, the clarity of a bill, the empathy in a follow-up, and the time it takes to be heard.
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Digital Transformation (DT) Trends in 2026: What You Should Be Watching
What used to be a buzzword for tech upgrades has now evolved into a strategic driver of growth, retention, and customer relevance. From AI-powered design and operational transparency to digitally augmented service rituals, the best organizations are no longer digitizing the old — they’re redesigning for how people think and behave.
Mystery Shopper Duties and Responsibilities in 2025
In 2025, mystery shoppers are no longer casual observers checking for tidy shelves and friendly greetings. They are now precision tools in CX strategy — behavioral evaluators who document not just what happened during an interaction, but how it made them feel, how consistently it aligned with brand promises, and where friction eroded loyalty.
Behavioral Economics for Business: Strategies That Drive Innovation
The future of business doesn’t belong to the most analytical or even the most efficient. It belongs to those who understand behavior — and design for it. Behavioral economics is no longer a fringe theory. It has become a core innovation toolkit used by businesses to solve complex challenges that logic and data alone can’t crack. From product design and pricing to customer experience and organizational change, companies now use behavioral principles to fuel growth, not just explain irrationality.
Behavioral Economics and Neuroeconomics: Mapping the Brain of Decision Making
Behavioral economics shows us that people make choices through biases, emotion, and mental shortcuts — not perfect logic. But neuroeconomics takes this further: it explores what’s happening inside the brain at the exact moment a decision is made.
Behavioral Economics in Retail: How Shopping Decisions Are Really Made
Retail may look like a simple transaction — a product, a price, a purchase. But beneath the surface, every aisle, app screen, and shelf label is part of a complex psychological theater. Behavioral economics has reshaped retail by showing that shoppers don’t just evaluate products — they react to frames, biases, signals, and shortcuts. This article dives into how those behaviors are studied, applied, and designed in modern retail.
Behavioral Economics and Marketing Strategy: Insights That Drive Results
Behavioral economics is no longer a fringe theory — it’s the backbone of the world’s most effective marketing strategies. In 2026, brands across industries are rethinking how they shape demand, frame choices, and drive action. Not by manipulating people — but by designing campaigns, journeys, and offers that work with how humans actually think. This article unpacks exactly how that works — through real-world insights, data, and applications.
Behavioral Economics in Decision Making: Understanding How People Make Choices
For much of the 20th century, economists believed humans were rational agents — always calculating costs and benefits, always acting in their best interest. This idea shaped entire industries, from finance to public policy. But there was just one problem: people don’t actually behave that way.
Understanding the Future of Employee Engagement
The phrase employee engagement once referred primarily to how enthusiastic or emotionally invested employees were in their jobs. But that definition is no longer enough. In 2026, leading organizations have moved beyond engagement as a sentiment — instead treating it as a measurable behavior and design outcome.
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Understanding the Abbreviation of Employee Experience (EX)
The abbreviation EX stands for Employee Experience, a term that emerged prominently in HR and organizational design literature around the mid-2010s. It gained traction as companies realized that employee satisfaction and engagement weren’t just cultural goals — they were strategic levers for business performance.
Behavioral Economics Statistics: Data That Drives Insight
Behavioral economics has moved from the pages of academic journals into the strategy rooms of some of the world’s most influential organizations. But with that shift comes a demand for something more than theory — measurable impact. In 2026, leaders are no longer asking, “Is behavioral economics useful?” They’re asking, “What can the data prove?”
Behavioral Economics Best Book: The Must-Read Title of 2026
In a world saturated with books on decision-making, nudge theory, and choice architecture, it’s not easy for a new title to rise above the noise. But in 2026, one book isn’t just being discussed — it’s being applied. Across boardrooms, design sprints, public sector policy rooms, and CX labs, this book has become a behavioral blueprint for designing better experiences.
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Customer Experience (CX) and Innovation: Lessons from Bold Brands
Customer Experience (CX) and innovation are no longer parallel strategies. In 2026, they are mutually reinforcing engines of differentiation — with the most successful brands designing CX not just to serve, but to surprise, experiment, and evolve. The boldest companies aren’t asking how to improve satisfaction. They’re asking, “How can we emotionally reinvent the journey, and scale it through innovation?”
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Real-Life Employee Experience (EX) Strategy Examples: Lessons From The Leaders
In 2026, Employee Experience (EX) has moved from theory to transformation — but the real magic isn’t in frameworks or buzzwords. It’s in the strategies bold brands are already using to build emotional resonance, reduce friction, and align internal culture with external promises. In this article, we’ll unpack real-life EX strategy examples, grounded in behavioral science and CX integration, to show what’s working, how it’s done, and what we can all learn from it.
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The Hottest Employee Experience (EX) Jobs in London: What Recruiters Are Looking For
If New York is the capital of finance and San Francisco is the heart of tech, then London in 2026 has become the global hub for Employee Experience (EX) careers. Why? Because the city is at the intersection of three powerful forces: hybrid work evolution, digital transformation, and emotional brand strategy.
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How Important Is Employee Experience (EX)? What the Data Tells Us In 2026
Employee Experience (EX) isn’t just an HR trend anymore — it’s a strategic battleground. In 2026, organizations across every sector are discovering a hard truth: you can’t build a great customer experience without first getting EX right. The data now backs what intuition and culture have long hinted at — EX isn’t a feel-good initiative. It’s a performance multiplier, a trust engine, and increasingly, a brand’s most valuable internal asset.
Behavioral Economics vs Traditional Economics: Embracing the Irrational
When we strip the academic terms away, the real distinction between traditional and behavioral economics comes down to how people make decisions in real life — and why they so often don’t follow “rational” models.
Behavioral Economics & Social Media: How the Field Is Trending Online
There’s a strange irony in the rise of behavioral economics on social media. A field that once thrived in lecture halls and research journals is now going viral in 60-second reels and tweet threads.
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Why Employee Experience (EX) Is the New Brand Strategy
For years, brands invested fortunes in external storytelling — taglines, campaigns, activations. But in 2026, that model is broken. Today, your strongest branding isn’t coming from your ads — it’s coming from your people. In boardrooms and branding agencies alike, one idea is making waves: Employee Experience (EX) is your brand strategy.
Why Behavioral Science? The Case for Studying Human Behavior in a Complex World
In a world obsessed with data dashboards and predictive models, the biggest blind spot isn’t the numbers—it’s the people behind them. Behavioral science emerged to decode the gap between what customers say and what they actually do, between intention and action, and between logic and reality.
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Employee Experience (EX) vs Customer Experience (CX): What’s the Difference?
In 2025, Employee Experience (EX) and Customer Experience (CX) are no longer competing for attention—they’re strategic allies in every organization serious about performance, retention, and relevance.
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Top Employee Experience (EX) Designer Jobs in 2025
If 2020 was the year Employee Experience (EX) entered the conversation, then 2025 is the year it took over the org chart. The demand for professionals who can design, embed, and evolve workplace experiences has surged—and we’re not just talking about HR generalists with new titles.
Behavioral Economics and Finance: A New Approach to Markets
Traditional finance has long assumed that people make rational decisions—that markets reflect logic, probability, and perfect information. But ask any investor, trader, or consumer who’s watched prices swing on rumor or emotion, and they’ll tell you: markets are human.
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The Ultimate Employee Experience (EX) Summit 2025
The workplace is not what it used to be—and in 2025, the Employee Experience (EX) is no longer a supporting act. It’s the main stage. Amid global talent shortages, rising demands for hybrid equity, behavioral personalization, and cultural cohesion, EX has become the epicenter of organizational strategy.
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Customer Experience (CX) Best Practices for 2025
The Customer Experience (CX) game in 2025 isn’t just about satisfaction—it’s about relevance, emotion, and behavioral precision. Consumers have become more demanding, attention is scattered across devices, and expectations for speed and empathy have reached new highs.
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Employee Experience (EX) Framework Template: How to Structure It
Every organization claims to care about its people. But when you dig deeper, most don’t actually have a structured framework guiding how they design, deliver, and evolve the employee experience.
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The Evolving Role Of The Employee Experience (EX) Manager
When employee experience first entered corporate vocabulary, it was often mistaken as a glorified HR term—another way to describe workplace perks, a new title for engagement surveys, or the person responsible for birthday cakes and office redesigns.
Mystery Shopping Is a Form of Customer Experience Research
Not every customer shares how they truly feel. Not every feedback form captures what really happened. That’s why Mystery Shopping, once considered a blunt retail measurement tool, is now being recognized as a powerful and nuanced method of Customer Experience (CX) research. Far from its outdated stereotype of clipboard-carrying shoppers rating greetings, today’s mystery shopping programs are structured, behavioral, and insight-rich.
Pursuing a Master’s in Behavioral Science: Programs and Career Paths
As the world catches up to the realization that rationality is a myth, Behavioral Science is stepping into the spotlight. It’s not just about psychology, and it’s more than economics—it’s the strategic fusion of how real people think, decide, act, and change. A Master’s in Behavioral Science isn’t a traditional path, but for those obsessed with human behavior, data, and decision-making, it’s the gateway to a career at the intersection of science, business, and societal change.
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Customer Experience (CX) Roadmap: What to Include
A Customer Experience (CX) roadmap isn’t just a PowerPoint deck or a wish list of initiatives. It’s a strategic, time-bound guide that aligns experience goals with business outcomes, revealing where the organization is, where it wants to go, and how it will get there—step by step. The best roadmaps do more than organize tasks. They build belief across teams, clarify priorities, and create accountability.
Behavioral Economics Explained: Breaking Down the Essentials
Behavioral Economics is no longer a fringe theory—it’s the operating system behind how brands sell, how governments nudge, and how people actually behave. But despite its widespread adoption, confusion still reigns. Is it psychology? Economics? Just another buzzword?
Behavioral Economics Is the Study of How People Make Choices
At its core, Behavioral Economics is not about economics in the traditional sense. It’s about decision-making—and the beautifully irrational, emotionally driven, bias-ridden ways in which humans make choices. Whether we’re deciding what to buy, how to invest, who to trust, or where to work, our decisions rarely follow the clean lines of logic assumed by classical economic theory.
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Employee Experience (EX) And Technology: From Tools to Culture
When we talk about technology in the workplace, most people think of platforms, apps, and systems. But for Employee Experience (EX), technology isn’t just an enabler—it’s a shaper of emotions, expectations, and organizational culture. How you implement technology sends signals about what matters: autonomy or control, empowerment or surveillance, connection or fragmentation.
Behavioral Economics Is Finance: Rethinking Risk and Reward
Traditional finance models assume rational actors who make decisions with perfect logic, full information, and no emotion. But in real life, humans are irrational, inconsistent, and emotionally charged—especially when money’s involved. That’s why Behavioral Economics is not just a supplement to finance—it is finance.
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What Is Employee Experience (EX) Design? Insights and Examples
Most organizations understand that employee experience matters—but far fewer know how to design it intentionally. They talk about engagement, satisfaction, and culture, but often treat these as outcomes to be managed rather than experiences to be created. This is where Employee Experience (EX) Design comes in.
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Download The Ultimate Employee Experience (EX) Survey Template
Surveys are one of the most widely used tools in the corporate world—and one of the most misused. When it comes to Employee Experience (EX), a poorly designed survey doesn’t just fail to gather insight—it creates frustration, distrust, and disengagement.
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Understanding The Abbreviation Of Employee Experience (EX)
To outsiders, “EX” may sound like just another buzzword—an acronym floating in the alphabet soup of modern corporate life. But to those building the future of work, EX—Employee Experience—is not just a trendy abbreviation. It’s a paradigm shift. It’s the transformation of how organizations think about their people, not as resources, but as human beings having an experience.
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What Does An Employee Experience (EX) Officer Do?
In a world where talent is scarce, culture is fragile, and engagement is no longer a nice-to-have but a growth driver, the role of the Employee Experience (EX) Officer has emerged as one of the most important—and misunderstood—positions in modern organizations.
Behavioral Economics and Decision Making: Improving Customer Understanding
What if your customers’ decisions weren’t logical—but beautifully irrational? What if behind every click, complaint, and choice, there were hidden forces at play—emotions, biases, mental shortcuts, and memory distortions? This is the realm of Behavioral Economics (BE), and it holds the key to understanding customers not as spreadsheets, but as human beings.
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Employee Experience (EX) Is the Foundation of Great Culture
Company culture is often praised as the secret sauce of high-performing organizations. But culture isn’t a perk or a slogan—it’s the everyday emotional reality of work. It’s how it feels to belong, speak up, grow, and be recognized. And at the root of that lived experience is something far more measurable, designable, and actionable: Employee Experience (EX).
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The Employee Experience (EX) Hub: Where Data, Design, and Culture Meet
Organizations often talk about Employee Experience (EX) as a series of separate programs—engagement surveys here, onboarding platforms there, wellness apps somewhere else. But the most advanced, people-first organizations are now building something much more strategic: the EX Hub.
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How to Collect and Use Employee Experience (EX) Feedback
Employee Experience (EX) has become a defining factor in organizational success, yet many companies still struggle with its most essential component: feedback. Not just surveys. Not just yearly pulse checks. But feedback that is continuous, contextual, and actionable—the kind that helps organizations truly understand how employees feel, think, and behave at every stage of their journey.
Behavioral Economics Bachelor: Starting Your Journey in Behavioral Science
Because what used to be a fringe blend of psychology and economics is now one of the most influential disciplines in business, government, tech, and design. Behavioral Economics sits at the intersection of how people think, feel, and act—and why they often don’t behave the way rational models predict.
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How Customer Experience (CX) Drives Digital Transformation
Digital transformation is often sold as a technology-first journey—new platforms, automated processes, AI, and cloud solutions. But here’s the reality: without Customer Experience (CX) at the core, digital transformation becomes a tech upgrade, not a business revolution.
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Understanding the Employee Experience (EX) Lifecycle
Employee Experience (EX) isn’t a moment—it’s a lifecycle. A continuous, evolving journey that shapes how people feel, grow, and perform at every touchpoint of their time with an organization. From first impressions to final goodbyes, the EX lifecycle influences retention, trust, loyalty, and performance—not just in HR metrics, but in cultural health and business outcomes.
Customer Experience (CX) in Public Sector: Humanizing Government Services
Ask most citizens about their last experience with a government agency, and you’ll often hear words like “slow,” “confusing,” “cold,” or worse—“helpless.” That’s not a failure of service delivery. That’s a failure of Customer Experience (CX) design.
Behavioral Economics and Data Science: Turning Big Data Into Human Insights
In the rush to collect data, many companies forget one thing: people aren't spreadsheets. Behind every data point lies a decision—why someone clicked, hesitated, complained, stayed, or churned. And while data science can show us patterns, it rarely explains why those patterns exist. That’s where Behavioral Economics steps in.
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Employee Experience (EX) Leads in the UK: How Brands Are Competing
The United Kingdom has emerged as one of the most competitive and dynamic Employee Experience (EX) markets in Europe. From legacy banks to digital startups, British brands are no longer treating EX as an HR initiative—they're embedding it into how they design, operate, and differentiate.
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20 Employee Experience (EX) Benchmarks: How Do Top Companies Compare?
Across the globe, top-performing organizations are investing in Employee Experience (EX) as a strategic lever for performance, innovation, and retention. But how do we measure excellence in EX—and more importantly, how do we compare?
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What Employee Experience (EX) Focuses Primarily On
Employee Experience (EX) is no longer a buzzword—it’s a strategic operating system. But many organizations still struggle with the question: What does EX actually focus on? Is it about happiness? Engagement? Perks? Culture? Or something deeper?
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Creative Ideas to Boost Employee Experience (EX)
If you want to elevate your brand from the inside out, you don’t need more HR software. You need more emotion, story, ritual, and meaning—woven into the daily texture of work. That’s what modern Employee Experience (EX) is all about.
What Is Priming in Behavioral Economics: Subtle Cues That Influence Behavior
Imagine walking into a bakery with the smell of cinnamon in the air. Without realizing it, you feel nostalgic, warm, and generous. You buy two pastries instead of one, smile more at the cashier, and even leave a tip—something you rarely do. What just happened? You were primed.
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Building Strong Internal Relations Through Employee Experience (EX)
Most organizations obsess over external relationships—with customers, clients, investors. But few stop to ask: how strong are our internal relationships? Do employees trust each other? Do departments collaborate or compete? Do people feel emotionally safe, or do they simply coexist?
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Employee Experience (EX) for the Public Sector: Building Trust
Trust is the currency of public service. Yet in many government institutions across the world, employees struggle with outdated systems, low autonomy, siloed leadership, and emotionally disconnected policies. This isn’t a minor HR issue—it’s a systemic problem. When employee experience (EX) falters in the public sector, service delivery suffers, citizen trust declines, and morale collapses.
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The Evolution of Employee Experience (EX): From HR to EX Design
Employee Experience (EX) didn’t begin as a formal concept. It emerged—quietly, clumsily—from the accumulated frustrations and unmet needs that traditional HR departments didn’t know how to address. What started as ad hoc improvements to engagement surveys, office perks, or onboarding programs has now become a discipline of its own—one that merges psychology, behavior, service design, and organizational strategy.
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Developing a Winning Employee Experience (EX) Strategy
There’s no shortage of companies talking about “putting employees first.” But when you look closer, what’s often called an EX strategy is nothing more than a few surveys, a flexible work policy, and a recognition platform. That’s not a strategy—it’s a list of tools.
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Visualizing Employee Experience (EX): Infographics and Maps
Employee Experience (EX) isn't just something you manage—it’s something you design. And great design starts with clarity. That’s why the most advanced organizations now use visual tools like infographics, journey maps, behavior charts, and heatmaps to not only understand the employee experience but to see it—in real-time, in context, and in color.
Behavioral Economics and Game Theory: Strategies for Predicting Choices
What do poker, product pricing, and pandemic policy have in common? They’re all decision games played under uncertainty, where each player’s move depends on what others are expected to do. Enter Game Theory—a powerful framework from economics and mathematics that models strategic interactions.
CX Consulting Explained: Strategies for Enhancing Customer Experience
Customer Experience (CX) Consulting isn’t about training your staff to smile more or launching a new feedback survey. It’s about engineering systemic, measurable, emotionally resonant change across every layer of your business.
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How to Leverage LinkedIn for Employee Experience (EX)
When people think of LinkedIn, they often think of job hunting and corporate networking. But if you’re only using the platform to post hiring announcements or reshare blog articles, you’re missing out on a powerful tool to shape your Employee Experience (EX)—not just externally, but internally.
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Employee Experience (EX) and AI: How Intelligent Tools Are Reshaping Work
Employee Experience (EX) has moved far beyond HR surveys and internal comms. It’s now a strategic domain that shapes productivity, culture, and long-term retention. And at the heart of this transformation? Artificial Intelligence (AI).
Behavioral Economics Berkeley: Insights From the Academic Hub
Berkeley doesn’t just sit among academic powerhouses—it defines them. Nestled in California’s Bay Area, UC Berkeley has long been a crucible for intellectual revolutions, from the Free Speech Movement to cutting-edge AI research. But one of its lesser-known legacies is its deep, decades-long contribution to Behavioral Economics (BE).
Behavioral Economics for Dummies PDF: A Free Resource Guide
Let’s be honest—most books on Behavioral Economics are either too academic or too simplified. You’re either buried under graphs or served the same four biases in every chapter like it’s a psychological fast-food combo.
Behavioral Economics Is Economic Analysis That Includes Humans
Classical economics is beautiful—on paper. It’s neat, rational, and filled with elegant equations that assume people are logical decision-makers. But real life? Messy. Emotional. Unpredictable. That’s why Behavioral Economics (BE) emerged—to fix the gap between theory and reality.
Behavioral Economics Theories: Exploring Revolutionary Ideas
For decades, traditional economics assumed that people are rational, self-interested, and consistent decision-makers. But reality told a different story: consumers who overpay for warranties, investors who buy high and sell low, patients who skip lifesaving medication because they “feel fine.”
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How UKG Leads in Employee Experience (EX): Innovations and Strategy
Few brands embody the evolution of Employee Experience (EX) quite like UKG (Ultimate Kronos Group). Formed from the merger of Ultimate Software and Kronos in 2020, UKG doesn’t just offer workforce management and HR technology—it champions “Life-work Technology.”
What Is Framing in Behavioral Economics: How Perception Shapes Decisions
Every decision a customer makes is shaped not only by facts—but by how those facts are presented. The same product, experience, or choice can evoke wildly different reactions depending on the lens through which it’s seen. This psychological lens is called a “frame”—and it’s one of the most powerful tools in Behavioral Economics.
How to Build a Customer-Centric Culture in Your Organization
Culture doesn’t live in values posters or keynote speeches. It lives in what people do when no one’s watching—how they treat a complaint, what they prioritize, and how they define success. And in organizations serious about growth, that culture must be centered around one thing: the customer.
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Customer Experience (CX) Technology: Platforms and Capabilities
This article explores the actual platforms shaping modern CX, the capabilities they enable, and the strategic roles they play in delivering memorable, scalable, and profitable experiences.
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Customer Experience (CX) Principles: Case Studies and Real-World Examples
You can talk about experience all day long. But unless it’s built on clear, consistent principles—and backed by action—it’s just theater.
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Why Customer Experience (CX) Management is Essential for Growth
If CX is the heart of your business, then CX management is the rhythm that keeps it beating in sync. In 2025, it’s not enough to “care” about customers. You need systems that manage, measure, and evolve customer experiences—with the same rigor you apply to finance, ops, or sales.
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Customer Experience (CX) Benefits: Building Stronger Customer Relationships
Most companies think they’re building relationships with customers. But what they’re really building are transactional tunnels—interactions that get the job done but leave no emotional imprint. If growth is your goal, that won’t cut it anymore.
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How to Use Customer Experience (CX) Research to Improve CX
Customer Experience (CX) isn’t just about what brands believe—they’re delivering. It’s about what customers perceive, remember, and feel. And in 2025, assumptions are expensive. That’s why CX research is no longer optional—it’s mission-critical.
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How Customer Experience (CX) Drives Business Growth: The Role of Personalization
In an era where markets are crowded and competitors mimic each other overnight, brands are discovering that Customer Experience (CX)—and more specifically, personalized CX—is not just a competitive advantage. It’s a growth engine.
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Customer Experience (CX) with AI: Tools and Technologies
You know those seamless support chats that don’t make you want to scream? Or that eerily perfect product recommendation? Or that moment when a service provider reaches out before you notice a problem? That’s not magic. That’s AI in Customer Experience.
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How Zendesk Supports Customer Experience (CX)
Customer expectations in 2025 are higher, sharper, and more emotionally complex than ever. Customers don’t just want fast responses—they want human empathy, personalized solutions, and effortless journeys.
Customer Service Without Experience: Tips for Getting Hired
In 2025, customer service is no longer just a script-reading role—it’s the front line of emotional connection, brand loyalty, and even crisis recovery. Employers are hiring for potential, not perfection. They want listeners, problem-solvers, behavior readers—and yes, people with heart.
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Customer Experience (CX) and Personalization: The Impact on Customer Loyalty
In the age of behavioral data, AI, and emotional segmentation, personalization is no longer a marketing buzzword—it’s a strategic imperative for CX. And nowhere is its impact more profound than in Customer Loyalty.
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Customer Experience (CX) Framework: Key Components and Best Practices
You wouldn’t build a skyscraper without blueprints. So why are so many businesses trying to build world-class experiences without a CX framework?
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How to Develop as a Customer Experience (CX) Leader
Let’s be honest—nobody grows up dreaming of becoming a CX leader. It’s not a childhood ambition like astronaut or architect. And yet, in 2025, Customer Experience (CX) leadership is one of the most strategic, impactful, and emotionally intelligent roles inside any organization.
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Customer Experience (CX) Can Be Measured Through Data Analytics?
Today’s leading organizations know that measuring CX is not only possible—it’s essential, and data analytics is the language that transforms good intentions into consistent, scalable action.
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Customer Experience (CX) vs. Customer Engagement: How They Work Together
Imagine two brands. One has a slick app, answers every query fast, and solves complaints on the first try. The other has a vibrant community, emotional marketing, and a fanbase that voluntarily promotes the brand.
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Improving Customer Experience (CX) Operations: Strategies for Success
For years, companies have treated CX and operations as separate worlds—one creative, the other procedural. But in 2025, that wall is crumbling fast. Why? Because every customer experience is operational at its core.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
