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Customer Experience Templates
Download various templates for your CX & management consulting strategies
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Change Readiness Observation Framework
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Categories of Assessment for Change Readiness Observation is designed to help you evaluate and enhance your organization’s readiness for change.
Workshop Ideas for Change Readiness Assessment
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Workshop Ideas for Change Readiness Assessment is designed to help you evaluate and enhance your organization’s readiness for change.
Interview Questions and Possible Answers for Change Readiness Assessment
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Interview Questions and Possible Answers for Change Readiness Assessment is designed to help you evaluate and enhance your organization’s readiness for change.
Focus Group Mechanics for Change Readiness Assessment
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Change Readiness Assessment Toolkit is designed to help you evaluate and enhance your organization’s readiness for change.
Customer Experience (CX) Archetype and Persona Template
Our CX Archetype or Persona Template helps you create detailed customer profiles to enhance your marketing strategies. Available in PPT and Key formats, it provides a comprehensive structure to identify and understand your target audience's behaviors, preferences, and pain points.
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Discover Our Success Stories
Explore our case studies to see how we've helped businesses like yours.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
Behavioral Economics
The Chronicle Journal: Behavioral Science Is Set To Revolutionize Customer Experience
REBEL Reveal is engineered to bridge the gap between Behavioral Economics and Customer Experience, providing businesses with actionable insights to enhance their CX strategies. The toolkit features 36 meticulously designed cards, each focusing on a specific behavioral bias and its effect on key CX areas such as customer satisfaction, loyalty, engagement and more.
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Service Design
Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences
Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Service Design
Service Design in Restaurants: Crafting Exceptional Dining Experiences
Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Service Design
Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences
Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Service Design
Top Service Design Books: Essential Reads for Enhancing Customer Experiences
Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Service Design
Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences
Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
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Employee Experience
Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent
Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Employee Experience
Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale
Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
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Employee Experience
Employee Experience (EX) Guide: Building a Positive and Productive Workplace
Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
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Employee Experience
Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace
Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
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Employee Experience
What is Employee Experience (EX)? A Definition
Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
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Employee Experience
Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations
Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
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Employee Experience
Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace
In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Employee Experience
Enhancing Employee Experience with Innovative Tools
In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
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Employee Experience
Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity
Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.