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Customer Experience Templates
Download various templates for your CX & management consulting strategies
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Change Readiness Observation Framework
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Categories of Assessment for Change Readiness Observation is designed to help you evaluate and enhance your organization’s readiness for change.
Workshop Ideas for Change Readiness Assessment
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Workshop Ideas for Change Readiness Assessment is designed to help you evaluate and enhance your organization’s readiness for change.
Interview Questions and Possible Answers for Change Readiness Assessment
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Interview Questions and Possible Answers for Change Readiness Assessment is designed to help you evaluate and enhance your organization’s readiness for change.
Focus Group Mechanics for Change Readiness Assessment
Creating a seamless and emotionally satisfying customer journey is key to building loyalty and advocacy. Our Change Readiness Assessment Toolkit is designed to help you evaluate and enhance your organization’s readiness for change.
Customer Experience (CX) Archetype and Persona Template
Our CX Archetype or Persona Template helps you create detailed customer profiles to enhance your marketing strategies. Available in PPT and Key formats, it provides a comprehensive structure to identify and understand your target audience's behaviors, preferences, and pain points.
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Explore our case studies to see how we've helped businesses like yours.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
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Technology
The Future of AI in Business
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Behavioral Economics
Behavioral Economics Jobs: Careers That Make a Difference
This article explores real job roles, industries hiring behavioral experts, and why these careers are making an impact on how we live, work, save, spend, and relate to systems around us.
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Employee Experience
Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements
The role of an Employee Experience (EX) Officer has transformed from a supporting HR function to a strategic leadership role critical to organizational success. In 2026, EX Officers are expected to do far more than manage surveys or support onboarding — they are responsible for designing, leading, and embedding employee-centric cultures, backed by behavioral science, analytics, and cross-functional collaboration.
Behavioral Economics
Behavioral Economics Overview: A Comprehensive Snapshot
Behavioral economics is not a theory tucked away in academia — it’s a practical lens reshaping how we understand real decisions in the real world. From why we overspend on holidays to how we choose retirement plans or respond to customer feedback, behavioral economics reveals the gap between rational models and human behavior.
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Employee Experience
Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions
Employee Experience (EX) has moved beyond the realm of HR buzzwords. It’s now a strategic differentiator, influencing everything from performance and innovation to retention and brand equity. But what separates real EX impact from performative gestures? The answer lies in what the experts are doing — and more importantly, what they’re predicting next.
Behavioral Economics
Behavioral Economics For Leaders: How to Make Better Decisions
Leadership isn’t just about vision — it’s about decisions. Every day, leaders choose what to build, who to hire, how to communicate, and where to invest. And more often than not, those choices are made not by logic alone, but by bias, habit, and emotion
Customer Experience
Building a Successful CX Lab: Strategies, Tools, and Case Studies
A Customer Experience (CX) Lab is more than a workspace — it’s a system for testing, learning, and scaling what truly works for customers. Organizations serious about designing emotionally intelligent, frictionless, and measurable experiences now treat CX Labs as core infrastructure, not innovation theatre.
Behavioral Economics
What Are Behavioral Science Examples? Real-Life Cases Illustrating Human Behavior
Behavioral science isn’t a theory you memorize — it’s a toolkit you apply. Across industries and governments, behavioral science has been used to improve everything from tax compliance to customer onboarding, retirement savings to medication adherence. These interventions are rooted in understanding how humans actually behave, not how classical models say they should.
Behavioral Economics
Behavioral Economics Chicago: What the Windy City Teaches Us About Bias
Chicago isn’t just known for deep-dish pizza and windy winters — it’s also one of the most intellectually influential cities in the development of behavioral economics. From Nobel Prize-winning research to groundbreaking experiments in policy, finance, and public behavior, Chicago has long been a proving ground for challenging traditional economic models.
Customer Experience
How a CX Lab Drives Innovation: Best Practices for Testing and Learning
Customer experience (CX) innovation can’t rely on assumptions — it requires structured experimentation, live testing, and the ability to fail forward. That’s where the CX Lab comes in. A CX Lab is not just a physical space, but a formalized approach where real user behaviors, feedback, and outcomes are observed and analyzed to improve services, systems, and emotional journeys.
Behavioral Economics
Behavioral Economics Jobs: Careers That Make a Difference
It’s no longer just about being an economist. In 2026, behavioral economics has become one of the most applied, impactful, and interdisciplinary fields for professionals who want to drive change — in policy, business, healthcare, education, customer experience (CX), and beyond.
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Employee Experience
Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements
In 2026, companies across sectors — from tech and government to retail and real estate — are investing in dedicated EX leaders to redesign work not as a set of tasks, but as a series of emotionally intelligent, friction-minimized, memory-positive experiences. This article outlines exactly what this role requires — from strategic scope to behavioral capabilities.
Behavioral Economics
Behavioral Economics Overview: A Comprehensive Snapshot
Forget everything you thought you knew about how people make decisions. Behavioral economics flipped the script on the old-school belief that humans are rational agents calculating costs and benefits with machine-like precision. Instead, it introduced a more human truth: we're emotional, biased, distracted, and sometimes beautifully irrational.
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Employee Experience
Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions
Employee Experience (EX) has matured. What started as a rebranding of HR engagement now powers decisions in C-suites, boardrooms, and digital transformation programs across the globe.
Behavioral Economics
Behavioral Economics for Leaders: How to Make Better Decisions
In 2026, the most effective leaders are not just mastering finance or operations — they’re mastering behavioral decision design: how to reduce bias, shape choice, and build systems that align with how people truly think and feel. This article explores how behavioral economics is transforming leadership decision-making — from boardrooms to frontlines.
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Employee Experience
The Ultimate Employee Experience (EX) PPT Template: Design, Content, And Strategy
There’s nothing worse than an Employee Experience (EX) presentation that looks like it was made for shareholders. Slides packed with jargon, charts that don’t speak to emotion, and a strategy that feels more like a policy memo than a vision. In 2026, the best EX presentations do more than inform — they inspire.