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Rebel Reveal. The One & Only Behavioral CX Toolkit
36 forces that shape how humans experience the world.
Industry leaders trust us with their CX and consulting initiatives.
What can you expect?
Maximize customer insights with Rebel Reveal, simplifying behavioral science for better customer experiences.
Categories
Cards are divided into intuitive categories that affect customer experience.
Simplification
Each card has a short and long explanation with a visual.
CX Pillars
Each card shows which CX pillar the principle has an effect on.
References
Each cards includes the reference for a study or an experiment.
Use Cases
Each card includes suggestions on how you could use this principles to enhance.
Related Biases
At the bottom of each card shows biases that are related or oppose the card.
Why do I need these cards?
While being an excellent toolkit on its own, our 36 forces that shape how humans experience the world can increase the value of any customer experience program.
Workshop with your team to grasp true customer-centricity
Breakthrough conventional problem solving by using behavioural principles.
Solve complex problems & build knowledge
Dive in to the unconscious reasons that define our behaviour. Create truly customer centric solutions with this new approach.
Detect behavioral biases effortlessly
Our toolkit simplifies complex behavioral principles by organizing them into 7 distinct groups, making bias detection a breeze.
Check REBEL Discover. Our signature Unconscious Customer Experience Professional Certification
Discover how REBEL Discover can revolutionize your customer experience management.
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FAQs
Rebel Reveal - 36 forces that shape how humans experience the world.
What is the Rebel Reveal toolkit?
Rebel Reveal is a comprehensive behavioral customer experience (CX) toolkit designed to workshop behavioral solutions for various CX challenges, blending behavioral economics with customer experience principles.
Who should use the Rebel Reveal toolkit?
The toolkit is ideal for CX professionals, behavioral economists, and anyone interested in deepening their understanding of customer centricity and unconscious thinking patterns.
What key components does the Rebel Reveal toolkit include?
The toolkit includes CX pillars, categories of behavioral biases, use cases, and references, providing a thorough framework for addressing customer experience challenges.
How does Rebel Reveal enhance my knowledge of customer centricity?
Rebel Reveal deepens your understanding of customer centricity by exploring human unconscious thinking patterns and how they influence customer behavior, helping you create more effective CX strategies.
What are the CX pillars covered in the toolkit?
The toolkit covers essential CX pillars, offering foundational concepts and practical insights to help you improve and innovate customer experience in your organization.
How does the toolkit address behavioral biases?
The toolkit categorizes various behavioral biases, explains their impact on customer behavior, and provides strategies for leveraging or mitigating these biases to enhance customer experiences.
Are there practical use cases included in the toolkit?
Yes, Rebel Reveal includes numerous use cases that demonstrate the application of behavioral principles and frameworks in real-world customer experience scenarios.
Can I use Rebel Reveal for workshop sessions?
Absolutely! Rebel Reveal is designed to facilitate workshop sessions, allowing teams to collaboratively explore and develop behavioral solutions for CX challenges.
What kind of references are included in the toolkit?
The toolkit includes references to relevant research, case studies, and expert insights, providing a solid foundation for understanding and applying behavioral economics in CX.
How can I get access to the Rebel Reveal toolkit?
To access the Rebel Reveal toolkit, visit the official website or contact the us for purchase and licensing information. Additional support and training materials may also be available upon request.