Hi, we are Renascence

A group of customer experience professionals who are united by the passion for understanding human behaviour

Who we are

Pioneers of behavioral economics in CX

Human behavior is at the core of our DNA

Our Values

We stand by our word.
We appreciate honesty.
We love exploring & discovering new approaches.
We nurture courage & don't give in to the status quo.

Our Vision

We envision a frictionless world where customers are not labelled & categorized, but are seen as humans with desires. Some expressed, others unconscious - but all equally understood by businesses and service providers.

Our Mission

Our mission is to equip brands, consulting teams and industries with the knowledge and tools to truly understand their customers’ behaviors, needs & desires.

Our Role

Together with the world we would like to put the customer's agenda in the center and pursue it: understand, design & implement excellent & innovative customer experiences.

Meet our Founder

Aslan Patov

Aslan has founded Renascence in 2019. He is the author of a Customer Experience framework, Customer Experience coach, speaker, choice architect & advocate of behavioral science. Helping brands bring clarity into processes, environments & decisions.

Years of behavioral research in Geometry Global & Ogilvy in London and Dubai offices pushed him to re-think the way customers needs & experiences are approached. It became fundamental in establishing Renascence and successfully engaging with the region's leading brands like Emaar, Meraas, Dubai Properties, Chalhoub Group & others. He has depth in Real Estate, Financial Services, and other industries.

Our Unique Services

Unlock Excellence with
Renascence's Signature Services

Check a set of our unique services. Developed and perfected by our R&D team.

Unparalleled Services

Behavioral Economics

Discover the power of Behavioral Economics in driving customer behavior.

Unparalleled Services

Mystery Audits

Uncover hidden insights with our mystery shopping & touchpoint audit services.

Unparalleled Services

Experience Design

Crafting seamless journeys, blending creativity and practicality for exceptional experiences.

Unlock Your Potential With Us

Discover our solutions & products

Management Consulting

Transforming businesses through strategic services and solutions

At our core, we believe in driving success by providing exceptional consulting services and customer experiences. With a diverse range of offerings, we help businesses thrive in today's dynamic market.

Expertise

Our team of experienced consultants brings deep industry knowledge and a strategic mindset to every project. We collaborate closely with our clients to deliver tailored solutions that drive tangible results.

Innovation

We embrace innovation and leverage cutting-edge technologies to help businesses stay ahead of the curve. Our creative approach enables us to develop unique solutions that address complex challenges.

Collaboration

We believe in the power of collaboration. By working closely with our clients, we foster strong partnerships and ensure that our solutions align with their goals and aspirations.

Excellence

We strive for excellence in everything we do. Our commitment to delivering high-quality services and exceptional customer experiences sets us apart and drives our clients' success.

Recognized for Excellence in Consulting Services

Our commitment to delivering exceptional consulting services has been acknowledged with prestigious awards and recognitions.

Customer testimonials

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Worked closely with the team to develop new frameworks and approaches that helped our business.
Their experts in CX consultancy and Mystery Shopping. Highly recommend their approach to CX.

Razan Niazi

CX Manager, Chalhoub Group

Great, effective team that goes extra miles and provides good service. Professional & friendly.

Asma Ben Salah

VP, Customer Excellence, Aldar Properties

You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client. I enjoy bouncing ideas with them."

Ilaria Buonpane

Marketing & CX Director, Talabat

Very proactive & patient experts.Always excellent outcome. Loved working with them.

Ahmed Elsaadi

CX Director, Provis & Khidmah

The team brings high quality standards and very helpful best practices and COE framework. They support the client in all delivery aspects. Had a great experience overall when I worked with the team in Emaar.

Lamya Aubert

Program Manager, Emaar IT

The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.

Fernando Sanchez Rasueros

SVP Innovation & Investments, Aldar Group

Working with the team is a great pleasure and a stimulating experience. They always understand the business requirements and has proven to always deliver against the very high expectations I was setting.

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.

Gregoire Charpe

Group Director, CX & Innovation, Majid Al Futtaim

From the beginning they have felt like an extension of my team, working alongside and independently engaging those directly involved in the project as well as the supporting functions surpassing my expectations.

Alexander Davies

COO, Dubai Properties

Very professional and hard working team. We worked together on multiple UX projects and had amazing outcomes. They always proposed the best solution regardless of the complexity of our requirements.

Maral Darakjian

Project Manager, Emaar Entertainment

Renascence's Pool of Talents

Meet Our Team

Get to know the talented individuals behind our success.

John Doe
Senior Consultant

John is a seasoned professional with extensive experience in management consulting.

Jane Smith
Marketing Specialist

Jane is a creative marketer who excels in developing innovative strategies.

Michael Johnson
Financial Analyst

Michael is a detail-oriented professional with a strong background in financial analysis.

Emily Davis
HR Manager

Emily is a dedicated HR professional who ensures a positive work environment.

David Wilson
Business Development Manager

David is a strategic thinker who drives business growth through innovative solutions.

We're hiring!
Join Our Team

Explore our open positions and take the next step in your career.

Sarah Thompson
Project Manager

Sarah is a highly organized professional who ensures successful project delivery.

Mark Roberts
Data Analyst

Mark is a data-driven expert who uncovers valuable insights for our clients.

Riwa Al Hakeem
Junior Consultant

Ruba Al Hakeem
Consultant

Milan Thomas
Data Analyst

Noor Abdelhafez
Head of Mystery

Ayman Ahmed
P&P Specialist

Aziz Abdulfattah
Consultant

Lerato Mantsui
Senior Consultant

Anagiel Guevarra
Consultant

Stephanie Assio
Director

Aslan Patov
Founder & CEO

We're hiring!

Join our team and be part of our success story.

Renascence Blogs

Experience Journal

Discover the latest industry trends and expert insights in our blog.

Marketing

The Power of Storytelling in Marketing

Learn how storytelling can elevate your marketing strategy.
John Doe
11 Jan 2022
5 min read
Technology

The Future of AI in Business

Discover how AI is transforming industries and shaping the future.
Jane Smith
11 Jan 2022
5 min read
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Michael Johnson
11 Jan 2022
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Emily Davis
11 Jan 2022
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David Wilson
11 Jan 2022
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Sarah Thompson
11 Jan 2022
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Customer Experience

How Bentley Elevates Customer Experience (CX) Through Bespoke Customization and Exceptional Dealership Services

Bentley, one of the world’s most iconic luxury car brands, has consistently delivered a customer experience (CX) that reflects its status as a symbol of elegance, power, and exclusivity. Through bespoke customization services, personalized dealership experiences, and an unwavering commitment to craftsmanship, Bentley ensures that every customer interaction is a reflection of its dedication to excellence.
September 7, 2024
12
min read
Customer Experience

How Lexus Enhances Customer Experience (CX) with a Focus on Personalized Luxury and Technological Innovations

Lexus, the luxury vehicle division of Toyota, has built a reputation for offering exceptional customer experience (CX) by combining personalized service with cutting-edge technological innovations. With a focus on craftsmanship, attention to detail, and advanced in-car technology, Lexus ensures that its customers experience a seamless blend of luxury and performance.
September 7, 2024
12
min read
Customer Experience

How Rolex Enhances Customer Experience (CX) with Timeless Craftsmanship and Bespoke Customer Care

Rolex, synonymous with precision, luxury, and timeless design, has built an exceptional reputation not only for the craftsmanship of its iconic timepieces but also for the high level of customer experience (CX) it delivers. With a focus on bespoke customer care, exclusive services, and unrivaled product quality, Rolex creates an atmosphere of elegance that extends far beyond the product itself.
September 7, 2024
12
min read
Customer Experience

How Hermès Delivers a Luxury Customer Experience (CX) with Exclusivity and Personalized Services

Hermès, a French luxury brand renowned for its high-quality craftsmanship and exclusivity, has consistently delivered exceptional customer experience (CX) by focusing on personalization, heritage, and exclusivity. From the iconic Birkin and Kelly bags to its timeless scarves and apparel, Hermès has built a reputation for offering bespoke services and rare products, making every customer interaction an elite experience.
September 7, 2024
12
min read
Customer Experience

How New Balance Enhances Customer Experience (CX) with Product Customization and Localized Marketing

Known for its comfortable, high-quality products, New Balance stands out by offering a highly personalized shopping experience and localized marketing strategies that resonate with diverse customer segments.
September 7, 2024
12
min read
Customer Experience

How Adidas Innovates Customer Experience (CX) with Personalized Shopping and Sustainability Initiatives

Adidas, a global leader in the sportswear industry, has consistently pushed the boundaries of customer experience (CX) by integrating personalization and sustainability into its business model. As consumers demand more tailored experiences and environmentally responsible products, Adidas has responded by developing innovative strategies that not only improve CX but also align with changing customer values.
September 7, 2024
12
min read
Customer Experience

How Lululemon Elevates Customer Experience (CX) with Community Engagement and Digital Fitness Platforms

Lululemon, a global leader in athleisure, has built a brand that goes far beyond clothing. The company's approach to customer experience (CX) is deeply rooted in its commitment to fostering a sense of community and promoting well-being.
September 7, 2024
12
min read
Customer Experience

How Allianz Improves Customer Experience (CX) with AI-Driven Claims and Digital Insurance Solutions

Allianz, one of the world’s largest insurance companies, has long been recognized for its innovative approach to customer experience (CX) in the insurance industry. With a focus on providing seamless, efficient, and personalized services, Allianz has leveraged artificial intelligence (AI), digital platforms, and automated claims processing to improve the overall customer journey.
September 7, 2024
12
min read
Customer Experience

How Rolls-Royce Delivers Exceptional Customer Experience (CX) with Bespoke Luxury Services

Rolls-Royce is synonymous with luxury and exclusivity, a brand that has consistently set the standard for bespoke craftsmanship and personalized customer experience (CX). With a heritage of creating some of the world’s most iconic vehicles, Rolls-Royce’s approach to CX goes far beyond the product itself—it’s a holistic experience that touches every aspect of the customer journey.
September 7, 2024
12
min read
Customer Experience

How Harley-Davidson Builds Customer Experience (CX) Through Community Engagement and Brand Loyalty

Harley-Davidson is more than just a motorcycle brand; it’s a lifestyle, an identity, and a community. Known for its powerful motorcycles and iconic brand image, Harley-Davidson has built a loyal customer base by focusing heavily on community engagement and creating a sense of belonging for its customers.
September 7, 2024
12
min read
Customer Experience

How Audi Transforms Customer Experience (CX) with Immersive Dealership Technologies

Audi, one of the world’s leading luxury car manufacturers, is known not only for its advanced engineering but also for creating an exceptional customer experience (CX). By integrating cutting-edge immersive technologies into its dealership services and customer journey, Audi offers a tailored, engaging, and highly personalized CX.
September 7, 2024
12
min read
Customer Experience

How Mercedes-Benz Elevates Customer Experience (CX) with Luxury In-Car Technology and Personalized Dealership Services

Mercedes-Benz, a global leader in the automotive industry, has redefined customer experience (CX) by integrating cutting-edge in-car technology and personalized dealership services. The brand is synonymous with luxury, and its commitment to providing a seamless, personalized experience both in the vehicle and at its dealerships has helped it maintain a strong position in the competitive automotive market.
September 7, 2024
12
min read
Customer Experience

How Beeline Improves Customer Experience (CX) with Digital Transformation and Self-Service Solutions

Beeline (VimpelCom), a major telecom provider in Russia and across multiple international markets, has embraced digital transformation as a key driver of its customer experience (CX) strategy. With the goal of making interactions seamless, Beeline focuses on self-service solutions, AI-powered customer support, and a comprehensive digital platform to meet the ever-evolving needs of its customers.
September 7, 2024
12
min read
Digital Transformation

How MTS Enhances Customer Experience (CX) with AI and Personalized Telecom Services

MTS (Mobile TeleSystems), Russia’s largest mobile operator, has consistently focused on delivering an enhanced customer experience (CX) by integrating artificial intelligence (AI) and data-driven solutions into its telecom services. In a highly competitive telecommunications industry, MTS stands out by using AI to streamline customer interactions, provide personalized service options, and proactively address customer needs.
September 7, 2024
12
min read
Customer Experience

How Three Mobile Enhances Customer Experience (CX) with Innovative Digital Services and Seamless Connectivity

Known for its unlimited data plans, affordable pricing, and forward-thinking approach to 5G technology, Three Mobile has consistently prioritized the needs of its customers by offering flexible and personalized services. With a commitment to connectivity, self-service solutions, and an omnichannel experience, Three Mobile enhances CX by creating a smooth and hassle-free journey for its users.
September 6, 2024
12
min read
Renascence Podcasts

Experience Loom

Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.

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Contact Renascence

Feel free to reach out to us. We love receiving messages & calls.

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Email
For general inquiries, email us at
hello@renascence.io
Phone
For immediate assistance, call us at
+971 (0) 4-325-1047
Office
601 Burj Al Salam, Trade Center, Dubai