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Office
601 Burj Al Salam, Trade Center, Dubai
Hi, we are Renascence
A group of customer experience professionals who are united by the passion for understanding human behaviour
Who we are
Pioneers of behavioral economics in CX
Human behavior is at the core of our DNA
Our Values
We stand by our word.
We appreciate honesty.
We love exploring & discovering new approaches.
We nurture courage & don't give in to the status quo.
Our Vision
We envision a frictionless world where customers are not labelled & categorized, but are seen as humans with desires. Some expressed, others unconscious - but all equally understood by businesses and service providers.
Our Mission
Our mission is to equip brands, consulting teams and industries with the knowledge and tools to truly understand their customers’ behaviors, needs & desires.
Our Role
Together with the world we would like to put the customer's agenda in the center and pursue it: understand, design & implement excellent & innovative customer experiences.
Meet our Founder
Aslan Patov
Aslan has founded Renascence in 2019. He is the author of a Customer Experience framework, Customer Experience coach, speaker, choice architect & advocate of behavioral science. Helping brands bring clarity into processes, environments & decisions.
Years of behavioral research in Geometry Global & Ogilvy in London and Dubai offices pushed him to re-think the way customers needs & experiences are approached. It became fundamental in establishing Renascence and successfully engaging with the region's leading brands like Emaar, Meraas, Dubai Properties, Chalhoub Group & others. He has depth in Real Estate, Financial Services, and other industries.
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting seamless journeys, blending creativity and practicality for exceptional experiences.
Unlock Your Potential With Us
Discover our solutions & products
Management Consulting
Transforming businesses through strategic services and solutions
At our core, we believe in driving success by providing exceptional consulting services and customer experiences. With a diverse range of offerings, we help businesses thrive in today's dynamic market.
Expertise
Our team of experienced consultants brings deep industry knowledge and a strategic mindset to every project. We collaborate closely with our clients to deliver tailored solutions that drive tangible results.
Innovation
We embrace innovation and leverage cutting-edge technologies to help businesses stay ahead of the curve. Our creative approach enables us to develop unique solutions that address complex challenges.
Collaboration
We believe in the power of collaboration. By working closely with our clients, we foster strong partnerships and ensure that our solutions align with their goals and aspirations.
Excellence
We strive for excellence in everything we do. Our commitment to delivering high-quality services and exceptional customer experiences sets us apart and drives our clients' success.
Recognized for Excellence in Consulting Services
Our commitment to delivering exceptional consulting services has been acknowledged with prestigious awards and recognitions.
Customer testimonials
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Worked closely with the team to develop new frameworks and approaches that helped our business.
Their experts in CX consultancy and Mystery Shopping. Highly recommend their approach to CX.
Their experts in CX consultancy and Mystery Shopping. Highly recommend their approach to CX.
Razan Niazi
CX Manager, Chalhoub Group
Great, effective team that goes extra miles and provides good service. Professional & friendly.
Asma Ben Salah
VP, Customer Excellence, Aldar Properties
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client. I enjoy bouncing ideas with them."
Ilaria Buonpane
Marketing & CX Director, Talabat
Very proactive & patient experts.Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director, Provis & Khidmah
The team brings high quality standards and very helpful best practices and COE framework. They support the client in all delivery aspects. Had a great experience overall when I worked with the team in Emaar.
Lamya Aubert
Program Manager, Emaar IT
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez Rasueros
SVP Innovation & Investments, Aldar Group
Working with the team is a great pleasure and a stimulating experience. They always understand the business requirements and has proven to always deliver against the very high expectations I was setting.
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
Group Director, CX & Innovation, Majid Al Futtaim
From the beginning they have felt like an extension of my team, working alongside and independently engaging those directly involved in the project as well as the supporting functions surpassing my expectations.
Alexander Davies
COO, Dubai Properties
Very professional and hard working team. We worked together on multiple UX projects and had amazing outcomes. They always proposed the best solution regardless of the complexity of our requirements.
Maral Darakjian
Project Manager, Emaar Entertainment
Renascence's Pool of Talents
Meet Our Team
Get to know the talented individuals behind our success.
Riwa Al Hakeem
Junior Consultant
Ruba Al Hakeem
Consultant
Milan Thomas
Data Analyst
Noor Abdelhafez
Head of Mystery
Ayman Ahmed
P&P Specialist
Aziz Abdulfattah
Consultant
Lerato Mantsui
Senior Consultant
Anagiel Guevarra
Consultant
Stephanie Assio
Director
Aslan Patov
Founder & CEO
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
Behavioral Economics
The Chronicle Journal: Behavioral Science Is Set To Revolutionize Customer Experience
REBEL Reveal is engineered to bridge the gap between Behavioral Economics and Customer Experience, providing businesses with actionable insights to enhance their CX strategies. The toolkit features 36 meticulously designed cards, each focusing on a specific behavioral bias and its effect on key CX areas such as customer satisfaction, loyalty, engagement and more.
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Service Design
Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences
Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Service Design
Service Design in Restaurants: Crafting Exceptional Dining Experiences
Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Service Design
Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences
Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Service Design
Top Service Design Books: Essential Reads for Enhancing Customer Experiences
Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Service Design
Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences
Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
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Employee Experience
Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent
Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Employee Experience
Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale
Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
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Employee Experience
Employee Experience (EX) Guide: Building a Positive and Productive Workplace
Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
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Employee Experience
Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace
Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
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Employee Experience
What is Employee Experience (EX)? A Definition
Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
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Employee Experience
Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations
Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
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Employee Experience
Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace
In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Employee Experience
Enhancing Employee Experience with Innovative Tools
In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
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Employee Experience
Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity
Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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