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Office
601 Burj Al Salam, Trade Center, Dubai
Hi, we are Renascence
A group of customer experience professionals who are united by the passion for understanding human behaviour
Who we are
Pioneers of behavioral economics in CX
Human behavior is at the core of our DNA
Our Values
We stand by our word.
We appreciate honesty.
We love exploring & discovering new approaches.
We nurture courage & don't give in to the status quo.
Our Vision
We envision a frictionless world where customers are not labelled & categorized, but are seen as humans with desires. Some expressed, others unconscious - but all equally understood by businesses and service providers.
Our Mission
Our mission is to equip brands, consulting teams and industries with the knowledge and tools to truly understand their customers’ behaviors, needs & desires.
Our Role
Together with the world we would like to put the customer's agenda in the center and pursue it: understand, design & implement excellent & innovative customer experiences.
Meet our Founder
Aslan Patov
Aslan has founded Renascence in 2019. He is the author of a Customer Experience framework, Customer Experience coach, speaker, choice architect & advocate of behavioral science. Helping brands bring clarity into processes, environments & decisions.
Years of behavioral research in Geometry Global & Ogilvy in London and Dubai offices pushed him to re-think the way customers needs & experiences are approached. It became fundamental in establishing Renascence and successfully engaging with the region's leading brands like Emaar, Meraas, Dubai Properties, Chalhoub Group & others. He has depth in Real Estate, Financial Services, and other industries.
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting seamless journeys, blending creativity and practicality for exceptional experiences.
Unlock Your Potential With Us
Discover our solutions & products
Management Consulting
Transforming businesses through strategic services and solutions
At our core, we believe in driving success by providing exceptional consulting services and customer experiences. With a diverse range of offerings, we help businesses thrive in today's dynamic market.
Expertise
Our team of experienced consultants brings deep industry knowledge and a strategic mindset to every project. We collaborate closely with our clients to deliver tailored solutions that drive tangible results.
Innovation
We embrace innovation and leverage cutting-edge technologies to help businesses stay ahead of the curve. Our creative approach enables us to develop unique solutions that address complex challenges.
Collaboration
We believe in the power of collaboration. By working closely with our clients, we foster strong partnerships and ensure that our solutions align with their goals and aspirations.
Excellence
We strive for excellence in everything we do. Our commitment to delivering high-quality services and exceptional customer experiences sets us apart and drives our clients' success.
Recognized for Excellence in Consulting Services
Our commitment to delivering exceptional consulting services has been acknowledged with prestigious awards and recognitions.
Customer testimonials
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Worked closely with the team to develop new frameworks and approaches that helped our business.
Their experts in CX consultancy and Mystery Shopping. Highly recommend their approach to CX.
Their experts in CX consultancy and Mystery Shopping. Highly recommend their approach to CX.
Razan Niazi
CX Manager, Chalhoub Group
Great, effective team that goes extra miles and provides good service. Professional & friendly.
Asma Ben Salah
VP, Customer Excellence, Aldar Properties
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client. I enjoy bouncing ideas with them."
Ilaria Buonpane
Marketing & CX Director, Talabat
Very proactive & patient experts.Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director, Provis & Khidmah
The team brings high quality standards and very helpful best practices and COE framework. They support the client in all delivery aspects. Had a great experience overall when I worked with the team in Emaar.
Lamya Aubert
Program Manager, Emaar IT
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez Rasueros
SVP Innovation & Investments, Aldar Group
Working with the team is a great pleasure and a stimulating experience. They always understand the business requirements and has proven to always deliver against the very high expectations I was setting.
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
Group Director, CX & Innovation, Majid Al Futtaim
From the beginning they have felt like an extension of my team, working alongside and independently engaging those directly involved in the project as well as the supporting functions surpassing my expectations.
Alexander Davies
COO, Dubai Properties
Very professional and hard working team. We worked together on multiple UX projects and had amazing outcomes. They always proposed the best solution regardless of the complexity of our requirements.
Maral Darakjian
Project Manager, Emaar Entertainment
Renascence's Pool of Talents
Meet Our Team
Get to know the talented individuals behind our success.
Riwa Al Hakeem
Junior Consultant
Ruba Al Hakeem
Consultant
Milan Thomas
Data Analyst
Noor Abdelhafez
Head of Mystery
Ayman Ahmed
P&P Specialist
Aziz Abdulfattah
Consultant
Lerato Mantsui
Senior Consultant
Anagiel Guevarra
Consultant
Stephanie Assio
Director
Aslan Patov
Founder & CEO
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Customer Experience
How Bentley Elevates Customer Experience (CX) Through Bespoke Customization and Exceptional Dealership Services
Bentley, one of the world’s most iconic luxury car brands, has consistently delivered a customer experience (CX) that reflects its status as a symbol of elegance, power, and exclusivity. Through bespoke customization services, personalized dealership experiences, and an unwavering commitment to craftsmanship, Bentley ensures that every customer interaction is a reflection of its dedication to excellence.
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Customer Experience
How Lexus Enhances Customer Experience (CX) with a Focus on Personalized Luxury and Technological Innovations
Lexus, the luxury vehicle division of Toyota, has built a reputation for offering exceptional customer experience (CX) by combining personalized service with cutting-edge technological innovations. With a focus on craftsmanship, attention to detail, and advanced in-car technology, Lexus ensures that its customers experience a seamless blend of luxury and performance.
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Customer Experience
How Rolex Enhances Customer Experience (CX) with Timeless Craftsmanship and Bespoke Customer Care
Rolex, synonymous with precision, luxury, and timeless design, has built an exceptional reputation not only for the craftsmanship of its iconic timepieces but also for the high level of customer experience (CX) it delivers. With a focus on bespoke customer care, exclusive services, and unrivaled product quality, Rolex creates an atmosphere of elegance that extends far beyond the product itself.
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Customer Experience
How Hermès Delivers a Luxury Customer Experience (CX) with Exclusivity and Personalized Services
Hermès, a French luxury brand renowned for its high-quality craftsmanship and exclusivity, has consistently delivered exceptional customer experience (CX) by focusing on personalization, heritage, and exclusivity. From the iconic Birkin and Kelly bags to its timeless scarves and apparel, Hermès has built a reputation for offering bespoke services and rare products, making every customer interaction an elite experience.
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Customer Experience
How New Balance Enhances Customer Experience (CX) with Product Customization and Localized Marketing
Known for its comfortable, high-quality products, New Balance stands out by offering a highly personalized shopping experience and localized marketing strategies that resonate with diverse customer segments.
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Customer Experience
How Adidas Innovates Customer Experience (CX) with Personalized Shopping and Sustainability Initiatives
Adidas, a global leader in the sportswear industry, has consistently pushed the boundaries of customer experience (CX) by integrating personalization and sustainability into its business model. As consumers demand more tailored experiences and environmentally responsible products, Adidas has responded by developing innovative strategies that not only improve CX but also align with changing customer values.
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Customer Experience
How Lululemon Elevates Customer Experience (CX) with Community Engagement and Digital Fitness Platforms
Lululemon, a global leader in athleisure, has built a brand that goes far beyond clothing. The company's approach to customer experience (CX) is deeply rooted in its commitment to fostering a sense of community and promoting well-being.
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Customer Experience
How Allianz Improves Customer Experience (CX) with AI-Driven Claims and Digital Insurance Solutions
Allianz, one of the world’s largest insurance companies, has long been recognized for its innovative approach to customer experience (CX) in the insurance industry. With a focus on providing seamless, efficient, and personalized services, Allianz has leveraged artificial intelligence (AI), digital platforms, and automated claims processing to improve the overall customer journey.
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Customer Experience
How Rolls-Royce Delivers Exceptional Customer Experience (CX) with Bespoke Luxury Services
Rolls-Royce is synonymous with luxury and exclusivity, a brand that has consistently set the standard for bespoke craftsmanship and personalized customer experience (CX). With a heritage of creating some of the world’s most iconic vehicles, Rolls-Royce’s approach to CX goes far beyond the product itself—it’s a holistic experience that touches every aspect of the customer journey.
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Customer Experience
How Harley-Davidson Builds Customer Experience (CX) Through Community Engagement and Brand Loyalty
Harley-Davidson is more than just a motorcycle brand; it’s a lifestyle, an identity, and a community. Known for its powerful motorcycles and iconic brand image, Harley-Davidson has built a loyal customer base by focusing heavily on community engagement and creating a sense of belonging for its customers.
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Customer Experience
How Audi Transforms Customer Experience (CX) with Immersive Dealership Technologies
Audi, one of the world’s leading luxury car manufacturers, is known not only for its advanced engineering but also for creating an exceptional customer experience (CX). By integrating cutting-edge immersive technologies into its dealership services and customer journey, Audi offers a tailored, engaging, and highly personalized CX.
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Customer Experience
How Mercedes-Benz Elevates Customer Experience (CX) with Luxury In-Car Technology and Personalized Dealership Services
Mercedes-Benz, a global leader in the automotive industry, has redefined customer experience (CX) by integrating cutting-edge in-car technology and personalized dealership services. The brand is synonymous with luxury, and its commitment to providing a seamless, personalized experience both in the vehicle and at its dealerships has helped it maintain a strong position in the competitive automotive market.
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Customer Experience
How Beeline Improves Customer Experience (CX) with Digital Transformation and Self-Service Solutions
Beeline (VimpelCom), a major telecom provider in Russia and across multiple international markets, has embraced digital transformation as a key driver of its customer experience (CX) strategy. With the goal of making interactions seamless, Beeline focuses on self-service solutions, AI-powered customer support, and a comprehensive digital platform to meet the ever-evolving needs of its customers.
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Digital Transformation
How MTS Enhances Customer Experience (CX) with AI and Personalized Telecom Services
MTS (Mobile TeleSystems), Russia’s largest mobile operator, has consistently focused on delivering an enhanced customer experience (CX) by integrating artificial intelligence (AI) and data-driven solutions into its telecom services. In a highly competitive telecommunications industry, MTS stands out by using AI to streamline customer interactions, provide personalized service options, and proactively address customer needs.
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Customer Experience
How Three Mobile Enhances Customer Experience (CX) with Innovative Digital Services and Seamless Connectivity
Known for its unlimited data plans, affordable pricing, and forward-thinking approach to 5G technology, Three Mobile has consistently prioritized the needs of its customers by offering flexible and personalized services. With a commitment to connectivity, self-service solutions, and an omnichannel experience, Three Mobile enhances CX by creating a smooth and hassle-free journey for its users.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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