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Office
601 Burj Al Salam, Trade Center, Dubai
Innovative Solutions for Your Business Challenges
At our consulting company, we go beyond traditional services and products. We specialize in designing and delivering world-class solutions tailored to your industry and business needs.
Insights
Explore Our Solutions
Discover our comprehensive range of solutions.
Customer Experience Maturity Assessment
Our CX Maturity Assessment services enable businesses to evaluate their current customer experience practices and identify areas for improvement. Through comprehensive analysis and benchmarking, we provide actionable insights and a strategic roadmap for elevating your CX capabilities and driving business growth.
Customer Experience Archetypes & Personas
By creating detailed customer archetypes, we enable you to tailor experiences and interactions, enhancing personalization and engagement to drive loyalty and satisfaction.
Customer Experience (CX) Journeys Design
By identifying and addressing pain points, we create seamless and engaging journeys that enhance satisfaction, reduce friction, and drive customer loyalty.
Processes & Policies
Revolutionizing Processes to Drive Customer-Centricity
We help businesses transform their processes to create exceptional customer experiences. Our innovative solutions are designed to foster customer-centricity and drive sustainable growth.
Management Consulting
Streamline operations and optimize performance with our comprehensive management consulting services.
Customer Experience
Deliver exceptional customer experiences that drive loyalty and growth across industries.
Industries
CX Solutions for Every Industry
We offer a range of customer experience design and strategy solutions to help businesses achieve their goals. Our services include maturity assessment, customer archetypes design, customer journey design, and implementation roadmaps.
Maturity Assessment
Our maturity assessment service helps businesses evaluate their current customer experience capabilities and identify areas for improvement. With our expert guidance, you can develop a roadmap to enhance your customer experience strategy.
Customer Archetypes Design
By understanding your target audience and their unique needs, our customer archetypes design service enables you to create personalized experiences that resonate with your customers. We help you identify key customer segments and develop strategies to engage them effectively.
Customer Journey Design
Crafting a seamless customer journey is crucial for business success. Our customer journey design service empowers you to map out every touchpoint and interaction, ensuring a consistent and delightful experience at every stage of the customer lifecycle.
Implementation Roadmaps
Executing your customer experience strategy requires a clear roadmap. Our implementation roadmaps provide you with a step-by-step plan to implement and optimize your customer experience initiatives, helping you achieve your desired outcomes.
Innovative
Transforming Businesses with Effective Communication Strategies
At our consulting company, we specialize in designing communications strategies, mapping communications, and creating compelling content. Our solutions are tailored to meet the unique needs of various industries, helping businesses effectively communicate their message and achieve their goals.
Communications Strategy
Crafting comprehensive communications strategies that drive business growth and engagement.
Communications Content
Creating compelling and impactful content that resonates with your target audience.
Innovative
Transforming Industries with Service Design Solutions
Our service design solutions help businesses create exceptional experiences for their customers, driving growth and success.
Increase Efficiency
Streamline processes and optimize operations to deliver better results and higher productivity.
Enhance Engagement
Create meaningful interactions that build strong relationships with your customers.
Innovative
Designing Corporate Policies for Effective Business Operations
Our consulting company offers expert solutions for designing corporate policies that drive efficient and successful business operations. With our extensive experience and industry knowledge, we help organizations create policies that align with their goals and values, ensuring compliance and maximizing productivity.
Streamlined Approach
We analyze your existing policies, identify gaps, and develop customized solutions to optimize your operations.
Effective Strategies
We help you implement policies that promote transparency, accountability, and employee engagement.
Transform
Driving Customer-Centric Success with Voice of the Customer Strategy
Gain valuable insights and create exceptional customer experiences with our Voice of the Customer Strategy. Our tailored approach helps organizations become truly customer-centric.
Benefits
Understand customer needs and preferences to drive strategic decision-making and improve customer satisfaction.
Features
Collect and analyze customer feedback, measure customer loyalty, and identify areas for improvement.
Elevate
Creating Memorable Rituals for Exceptional Customer Experiences
At our consulting company, we specialize in designing customer-centric rituals and ceremonies that elevate the customer experience. By carefully crafting these experiences, we help businesses create lasting impressions and build strong customer relationships. Our team of experts understands the importance of creating memorable moments that leave a lasting impact on customers.
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting journeys, blending creativity & practicality for exceptional experiences.
Experience Echoes
Solutions that Drive Results:
Our Case Studies
Check our management consulting solutions in action
Msheireb Downtown Doha. Customer Loyalty Program Experience Journeys
We revamped Msheireb's loyalty program by redesigning tailored customer journeys for residential tenants, visitors, and commercial tenants. This project included mapping out key stages—such as discovery, lease, and renewal—across all segments to enhance engagement and ease of use.
Msheireb Downtown Doha. Customer Loyalty Program Strategy
We developed a loyalty program for Msheireb Properties in Qatar to boost customer retention and drive revenue. The program featured a 9-stage customer journey, segmented by customer archetypes, and incorporated a closed-loop feedback strategy using NPS, CSAT, and CES surveys.
Teyaseer. Elevating CX with Real-Time Customer Feedback Integration
For Teyaseer, we mapped a 9-stage customer journey from awareness to handover, integrating NPS, CSAT, and CES surveys to capture real-time feedback via email, SMS, and calls. Automated triggers ensured timely feedback collection, enabling immediate insights and actions to enhance CX at each touchpoint.
Modon. Customer Journey Mapping and VOC Strategy for Real Estate Excellence
We partnered with Modon, a UAE real estate developer, to enhance their CX strategy for a 36-month project involving 350+ townhouses, villas, and apartments. The strategy featured customer journey mapping, communication improvements, and a closed-loop Voice of Customer (VOC) system.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Customer Experience
Customer Experience (CX) in Healthcare: A Cure for Patient Pain Points
This article explores how healthcare systems—from public hospitals to private clinics and health-tech platforms—are using Customer Experience (CX) to eliminate pain points and deliver care that is not only clinical, but also cognitively and emotionally coherent.
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Digital Transformation
Digital Transformation (DT) Trends in 2026: What to Expect
This article explores the leading DT trends of 2026—not predictions, but practical shifts happening now across CX, EX, and operational models in the Middle East and globally.
Behavioral Economics
Behavioral Economics for Business: How Companies Use It Every Day
From pricing strategy to employee onboarding, BE helps businesses design for real human behavior—emotional, biased, sometimes irrational, but always patterned. This article explores how leading firms are integrating BE across touchpoints to reduce friction, boost trust, and increase decision alignment.
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Employee Experience
Employee Experience (EX) How-To: Practical Tips That Work
Employee Experience doesn’t improve by chance—it improves by design. And while strategies, frameworks, and tech are important, real EX progress happens in everyday behaviors, rituals, and touchpoints.
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Employee Experience
The Critical Factors Influencing Employee Experience (EX)
Employee Experience (EX) is no longer a side conversation. In 2025, it’s a boardroom priority, a leadership KPI, and a strategic advantage. But what truly shapes EX—and what’s just noise?
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Employee Experience
Remote Employee Experience (EX) Jobs: How To Succeed in 2025
By 2025, the remote workforce isn't a side experiment—it’s a permanent and growing talent layer across the global economy. In the Middle East and beyond, companies are hiring remotely to access niche skills, reduce overhead, and provide flexibility. But flexibility alone doesn’t equal satisfaction.
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Customer Experience
Customer Experience (CX) for SMEs in the Middle East: What Works and What Fails
In the Middle East, SMEs contribute between 30% to 50% of GDP depending on the country—and in places like the UAE and Saudi Arabia, governments are actively investing in this sector as a pillar of economic diversification. But while many SMEs offer innovation and agility, their Customer Experience (CX) maturity often lags behind.
Employee Experience
Why CX Starts With EX in 2026: Culture, Connection, Performance
You can’t deliver empathy to your customers if your employees feel ignored. You can’t build trust externally if it doesn’t exist internally. And no amount of automation, personalization, or service design can compensate for a disengaged workforce.
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Employee Experience
The Employee Experience (EX) Wheel: Mapping Outcomes
How do organizations actually track and improve employee experience across so many variables—culture, onboarding, recognition, trust, feedback, and growth?
Behavioral Economics
Behavioral Economics Can Best Be Described As "Psychology Meets Economics"
For decades, economics operated under the assumption that humans are rational agents. At the same time, psychology studied how emotions, memory, and perception shape human decisions. When these two worlds collided, a new discipline emerged—behavioral economics (BE)—one that sees the world not as a perfect market of calculators, but as a messy, emotional, biased, and deeply human system of decision-making.
Behavioral Economics
Behavioral Economics Is More Than Just Numbers
At first glance, behavioral economics looks like a subfield of economics—anchored in equations, probabilities, and experiments. But dig deeper, and you’ll find something more powerful. Behavioral economics is a lens for understanding how people feel, decide, trust, and act in real life.
Behavioral Economics
Behavioral Economics Explains Why People Are Irrational: And What to Do About It
Classical economics assumes people are rational—calculating risk, maximizing utility, and always acting in their own best interest. But behavioral economics blew that myth wide open. People procrastinate, overpay, overreact, ignore facts, and choose things that hurt them. And they do it consistently.
Behavioral Economics
Is Behavioral Economics Micro or Macro? Understanding Its Scope
When behavioral economics (BE) entered the mainstream, it was widely viewed as a microeconomic tool—focused on the quirks of individual decision-making. But as governments, organizations, and economists expanded its use, a new question emerged: Can behavioral economics shape systems—not just individuals?
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Employee Experience
How McKinsey Approaches Employee Experience (EX)? Strategies for Modern Organizations
This article explores how McKinsey frames and operationalizes EX, drawing from real frameworks, case data, and published insights. We’ll look at what they get right, where they’re pushing the field, and what other organizations can learn from their structure.
Behavioral Economics
Behavioral Economics Is Dead: Debates on Its Future
The phrase “Behavioral Economics is dead” doesn’t come from skeptics alone—it’s a headline that’s appeared in conferences, academic critiques, and even op-eds by economists themselves. But what does it actually mean?
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
FAQs
Customer Experience Design Solutions
What is customer experience?
Customer experience refers to the overall perception and interaction a customer has with a company throughout their entire journey, from initial contact to post-purchase support. It encompasses every touchpoint and interaction, aiming to create positive emotions and build long-term loyalty.
How can management consulting help?
Management consulting provides expert advice and guidance to organizations to improve their performance, efficiency, and profitability. It helps identify and solve complex business problems, implement effective strategies, and drive sustainable growth.
What services do you offer?
We offer a wide range of services, including management consulting, customer experience enhancement, strategic planning, process optimization, and more. Our team of experienced consultants works closely with clients to deliver tailored solutions that drive business success.
Do you provide training?
Yes, we offer training programs designed to equip individuals and teams with the knowledge and skills needed to excel in areas such as customer experience management, leadership development, and change management. Our courses are led by industry experts and can be customized to meet specific needs.
What is a mystery audit?
A mystery audit is a research technique used to assess the quality of customer service and overall customer experience. It involves sending trained individuals, known as mystery shoppers, to interact with a company's employees and evaluate various aspects of the customer journey.
Can you provide case studies?
Absolutely! We have a wide range of case studies showcasing our successful projects and the impact we've made in various industries. These case studies highlight the innovative ideas and strategies we've implemented to transform businesses and drive positive results.
How can I contact you?
To get in touch with our team, simply fill out the contact form on our website or reach out to us via phone or email. We're here to answer any additional questions you may have and discuss how our services can benefit your organization.
What are your products?
In addition to our consulting services, we offer a range of products designed to support your business growth. These include educational courses, decks of cards for brainstorming and ideation, mystery audit tools, and various case studies that provide valuable insights and inspiration.
How can AI assist?
Our AI-powered chatbot is available to assist you with any questions or inquiries you may have. It can provide instant responses, offer product recommendations, and guide you through our website's features. Experience the convenience of AI-driven interactions today!
Who are we?
We are a leading consulting company specializing in customer experience and management consulting. With a team of industry experts and a track record of successful projects, we are committed to helping businesses thrive and achieve their goals.