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Office
601 Burj Al Salam, Trade Center, Dubai
Innovative Solutions for Your Business Challenges
At our consulting company, we go beyond traditional services and products. We specialize in designing and delivering world-class solutions tailored to your industry and business needs.
Insights
Explore Our Solutions
Discover our comprehensive range of solutions.
Customer Experience Maturity Assessment
Our CX Maturity Assessment services enable businesses to evaluate their current customer experience practices and identify areas for improvement. Through comprehensive analysis and benchmarking, we provide actionable insights and a strategic roadmap for elevating your CX capabilities and driving business growth.
Customer Experience Archetypes & Personas
By creating detailed customer archetypes, we enable you to tailor experiences and interactions, enhancing personalization and engagement to drive loyalty and satisfaction.
Customer Experience (CX) Journeys Design
By identifying and addressing pain points, we create seamless and engaging journeys that enhance satisfaction, reduce friction, and drive customer loyalty.
Processes & Policies
Revolutionizing Processes to Drive Customer-Centricity
We help businesses transform their processes to create exceptional customer experiences. Our innovative solutions are designed to foster customer-centricity and drive sustainable growth.
Management Consulting
Streamline operations and optimize performance with our comprehensive management consulting services.
Customer Experience
Deliver exceptional customer experiences that drive loyalty and growth across industries.
Industries
CX Solutions for Every Industry
We offer a range of customer experience design and strategy solutions to help businesses achieve their goals. Our services include maturity assessment, customer archetypes design, customer journey design, and implementation roadmaps.
Maturity Assessment
Our maturity assessment service helps businesses evaluate their current customer experience capabilities and identify areas for improvement. With our expert guidance, you can develop a roadmap to enhance your customer experience strategy.
Customer Archetypes Design
By understanding your target audience and their unique needs, our customer archetypes design service enables you to create personalized experiences that resonate with your customers. We help you identify key customer segments and develop strategies to engage them effectively.
Customer Journey Design
Crafting a seamless customer journey is crucial for business success. Our customer journey design service empowers you to map out every touchpoint and interaction, ensuring a consistent and delightful experience at every stage of the customer lifecycle.
Implementation Roadmaps
Executing your customer experience strategy requires a clear roadmap. Our implementation roadmaps provide you with a step-by-step plan to implement and optimize your customer experience initiatives, helping you achieve your desired outcomes.
Innovative
Transforming Businesses with Effective Communication Strategies
At our consulting company, we specialize in designing communications strategies, mapping communications, and creating compelling content. Our solutions are tailored to meet the unique needs of various industries, helping businesses effectively communicate their message and achieve their goals.
Communications Strategy
Crafting comprehensive communications strategies that drive business growth and engagement.
Communications Content
Creating compelling and impactful content that resonates with your target audience.
Innovative
Transforming Industries with Service Design Solutions
Our service design solutions help businesses create exceptional experiences for their customers, driving growth and success.
Increase Efficiency
Streamline processes and optimize operations to deliver better results and higher productivity.
Enhance Engagement
Create meaningful interactions that build strong relationships with your customers.
Innovative
Designing Corporate Policies for Effective Business Operations
Our consulting company offers expert solutions for designing corporate policies that drive efficient and successful business operations. With our extensive experience and industry knowledge, we help organizations create policies that align with their goals and values, ensuring compliance and maximizing productivity.
Streamlined Approach
We analyze your existing policies, identify gaps, and develop customized solutions to optimize your operations.
Effective Strategies
We help you implement policies that promote transparency, accountability, and employee engagement.
Transform
Driving Customer-Centric Success with Voice of the Customer Strategy
Gain valuable insights and create exceptional customer experiences with our Voice of the Customer Strategy. Our tailored approach helps organizations become truly customer-centric.
Benefits
Understand customer needs and preferences to drive strategic decision-making and improve customer satisfaction.
Features
Collect and analyze customer feedback, measure customer loyalty, and identify areas for improvement.
Elevate
Creating Memorable Rituals for Exceptional Customer Experiences
At our consulting company, we specialize in designing customer-centric rituals and ceremonies that elevate the customer experience. By carefully crafting these experiences, we help businesses create lasting impressions and build strong customer relationships. Our team of experts understands the importance of creating memorable moments that leave a lasting impact on customers.
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting journeys, blending creativity & practicality for exceptional experiences.
Experience Echoes
Solutions that Drive Results:
Our Case Studies
Check our management consulting solutions in action
Msheireb Downtown Doha. Customer Loyalty Program Experience Journeys
We revamped Msheireb's loyalty program by redesigning tailored customer journeys for residential tenants, visitors, and commercial tenants. This project included mapping out key stages—such as discovery, lease, and renewal—across all segments to enhance engagement and ease of use.
Msheireb Downtown Doha. Customer Loyalty Program Strategy
We developed a loyalty program for Msheireb Properties in Qatar to boost customer retention and drive revenue. The program featured a 9-stage customer journey, segmented by customer archetypes, and incorporated a closed-loop feedback strategy using NPS, CSAT, and CES surveys.
Teyaseer. Elevating CX with Real-Time Customer Feedback Integration
For Teyaseer, we mapped a 9-stage customer journey from awareness to handover, integrating NPS, CSAT, and CES surveys to capture real-time feedback via email, SMS, and calls. Automated triggers ensured timely feedback collection, enabling immediate insights and actions to enhance CX at each touchpoint.
Modon. Customer Journey Mapping and VOC Strategy for Real Estate Excellence
We partnered with Modon, a UAE real estate developer, to enhance their CX strategy for a 36-month project involving 350+ townhouses, villas, and apartments. The strategy featured customer journey mapping, communication improvements, and a closed-loop Voice of Customer (VOC) system.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Employee Experience
Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace
In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Employee Experience
Enhancing Employee Experience with Innovative Tools
In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
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Employee Experience
Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity
Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Employee Experience
The Employee Experience Cycle: Key Stages to Foster Engagement and Satisfaction
The Employee Experience (EX) cycle refers to the journey employees take within an organization, from the initial recruitment phase to their eventual exit.
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Employee Experience
Employee Experience (EX) vs. Customer Experience (CX): Understanding the Connection and Differences
Employee Experience (EX) and Customer Experience (CX) are two vital components of a successful business, each focusing on creating positive and impactful interactions.
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Customer Experience
Customer Experience (CX) Consulting Market Size in 2024: An In-Depth Analysis
The Customer Experience (CX) consulting market has witnessed significant growth in recent years, driven by businesses' increasing focus on enhancing customer interactions to foster loyalty and drive revenue.
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Customer Experience
Customer Experience (CX) Consulting Services: Elevating Customer Interactions and Satisfaction
Customer Experience (CX) consulting services are designed to help businesses enhance every interaction with their customers, fostering loyalty and driving growth.
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Customer Experience
Top Customer Experience (CX) Consulting Companies Elevating Business Success
In today's competitive market, delivering exceptional customer experiences is paramount for business success.
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Customer Experience
What is Customer Experience (CX) Consulting? An In-Depth Guide to Improving Customer Interactions
Customer Experience (CX) consulting is a professional service that helps businesses improve the way they interact with customers across all touchpoints.
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Customer Experience
How Zara Enhances Customer Experience (CX) Through the Customer Journey
Zara, a global leader in fast fashion, has meticulously crafted its customer journey to deliver exceptional experiences at every touchpoint.
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Customer Experience
How YouTube Enhances Customer Experience (CX) Through the Customer Journey
YouTube, the world's leading video-sharing platform, has meticulously crafted its customer journey to deliver exceptional experiences at every touchpoint.
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Customer Experience
How Uniqlo Enhances Customer Experience (CX) Through the Customer Journey
Uniqlo, a global leader in casual wear, has meticulously crafted its customer journey to deliver exceptional experiences at every touchpoint.
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Customer Experience
How LinkedIn Enhances Customer Experience (CX) Through the Customer Journey
LinkedIn, the world's leading professional networking platform, has revolutionized the customer journey by crafting a seamless, value-driven experience that caters to the evolving needs of its diverse user base.
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Customer Experience
How KFC Enhances Customer Experience (CX) Through the Customer Journey
KFC, a global leader in the fast-food industry, has continually evolved its customer journey to meet changing consumer expectations and technological advancements.
Customer Experience
The History of the Customer Journey: From Transactional to Customer-Centric Experiences
The concept of the customer journey has evolved significantly over the decades, reflecting shifts in consumer expectations, technological advancements, and a deeper understanding of customer psychology.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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FAQs
Customer Experience Design Solutions
What is customer experience?
Customer experience refers to the overall perception and interaction a customer has with a company throughout their entire journey, from initial contact to post-purchase support. It encompasses every touchpoint and interaction, aiming to create positive emotions and build long-term loyalty.
How can management consulting help?
Management consulting provides expert advice and guidance to organizations to improve their performance, efficiency, and profitability. It helps identify and solve complex business problems, implement effective strategies, and drive sustainable growth.
What services do you offer?
We offer a wide range of services, including management consulting, customer experience enhancement, strategic planning, process optimization, and more. Our team of experienced consultants works closely with clients to deliver tailored solutions that drive business success.
Do you provide training?
Yes, we offer training programs designed to equip individuals and teams with the knowledge and skills needed to excel in areas such as customer experience management, leadership development, and change management. Our courses are led by industry experts and can be customized to meet specific needs.
What is a mystery audit?
A mystery audit is a research technique used to assess the quality of customer service and overall customer experience. It involves sending trained individuals, known as mystery shoppers, to interact with a company's employees and evaluate various aspects of the customer journey.
Can you provide case studies?
Absolutely! We have a wide range of case studies showcasing our successful projects and the impact we've made in various industries. These case studies highlight the innovative ideas and strategies we've implemented to transform businesses and drive positive results.
How can I contact you?
To get in touch with our team, simply fill out the contact form on our website or reach out to us via phone or email. We're here to answer any additional questions you may have and discuss how our services can benefit your organization.
What are your products?
In addition to our consulting services, we offer a range of products designed to support your business growth. These include educational courses, decks of cards for brainstorming and ideation, mystery audit tools, and various case studies that provide valuable insights and inspiration.
How can AI assist?
Our AI-powered chatbot is available to assist you with any questions or inquiries you may have. It can provide instant responses, offer product recommendations, and guide you through our website's features. Experience the convenience of AI-driven interactions today!
Who are we?
We are a leading consulting company specializing in customer experience and management consulting. With a team of industry experts and a track record of successful projects, we are committed to helping businesses thrive and achieve their goals.