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Office
601 Burj Al Salam, Trade Center, Dubai
Innovative Solutions for Your Business Challenges
At our consulting company, we go beyond traditional services and products. We specialize in designing and delivering world-class solutions tailored to your industry and business needs.
Insights
Explore Our Solutions
Discover our comprehensive range of solutions.
Customer Experience Maturity Assessment
Our CX Maturity Assessment services enable businesses to evaluate their current customer experience practices and identify areas for improvement. Through comprehensive analysis and benchmarking, we provide actionable insights and a strategic roadmap for elevating your CX capabilities and driving business growth.
Customer Experience Archetypes & Personas
By creating detailed customer archetypes, we enable you to tailor experiences and interactions, enhancing personalization and engagement to drive loyalty and satisfaction.
Customer Experience (CX) Journeys Design
By identifying and addressing pain points, we create seamless and engaging journeys that enhance satisfaction, reduce friction, and drive customer loyalty.
Processes & Policies
Revolutionizing Processes to Drive Customer-Centricity
We help businesses transform their processes to create exceptional customer experiences. Our innovative solutions are designed to foster customer-centricity and drive sustainable growth.
Management Consulting
Streamline operations and optimize performance with our comprehensive management consulting services.
Customer Experience
Deliver exceptional customer experiences that drive loyalty and growth across industries.
Industries
CX Solutions for Every Industry
We offer a range of customer experience design and strategy solutions to help businesses achieve their goals. Our services include maturity assessment, customer archetypes design, customer journey design, and implementation roadmaps.
Maturity Assessment
Our maturity assessment service helps businesses evaluate their current customer experience capabilities and identify areas for improvement. With our expert guidance, you can develop a roadmap to enhance your customer experience strategy.
Customer Archetypes Design
By understanding your target audience and their unique needs, our customer archetypes design service enables you to create personalized experiences that resonate with your customers. We help you identify key customer segments and develop strategies to engage them effectively.
Customer Journey Design
Crafting a seamless customer journey is crucial for business success. Our customer journey design service empowers you to map out every touchpoint and interaction, ensuring a consistent and delightful experience at every stage of the customer lifecycle.
Implementation Roadmaps
Executing your customer experience strategy requires a clear roadmap. Our implementation roadmaps provide you with a step-by-step plan to implement and optimize your customer experience initiatives, helping you achieve your desired outcomes.
Innovative
Transforming Businesses with Effective Communication Strategies
At our consulting company, we specialize in designing communications strategies, mapping communications, and creating compelling content. Our solutions are tailored to meet the unique needs of various industries, helping businesses effectively communicate their message and achieve their goals.
Communications Strategy
Crafting comprehensive communications strategies that drive business growth and engagement.
Communications Content
Creating compelling and impactful content that resonates with your target audience.
Innovative
Transforming Industries with Service Design Solutions
Our service design solutions help businesses create exceptional experiences for their customers, driving growth and success.
Increase Efficiency
Streamline processes and optimize operations to deliver better results and higher productivity.
Enhance Engagement
Create meaningful interactions that build strong relationships with your customers.
Innovative
Designing Corporate Policies for Effective Business Operations
Our consulting company offers expert solutions for designing corporate policies that drive efficient and successful business operations. With our extensive experience and industry knowledge, we help organizations create policies that align with their goals and values, ensuring compliance and maximizing productivity.
Streamlined Approach
We analyze your existing policies, identify gaps, and develop customized solutions to optimize your operations.
Effective Strategies
We help you implement policies that promote transparency, accountability, and employee engagement.
Transform
Driving Customer-Centric Success with Voice of the Customer Strategy
Gain valuable insights and create exceptional customer experiences with our Voice of the Customer Strategy. Our tailored approach helps organizations become truly customer-centric.
Benefits
Understand customer needs and preferences to drive strategic decision-making and improve customer satisfaction.
Features
Collect and analyze customer feedback, measure customer loyalty, and identify areas for improvement.
Elevate
Creating Memorable Rituals for Exceptional Customer Experiences
At our consulting company, we specialize in designing customer-centric rituals and ceremonies that elevate the customer experience. By carefully crafting these experiences, we help businesses create lasting impressions and build strong customer relationships. Our team of experts understands the importance of creating memorable moments that leave a lasting impact on customers.
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting journeys, blending creativity & practicality for exceptional experiences.
Experience Echoes
Solutions that Drive Results:
Our Case Studies
Check our management consulting solutions in action
Swarovski. Boosting retail CX through mystery shopping strategy & audits
Explore how Swarovski leverages mystery shopping insights to refine customer experiences (CX) and encourage positive shopping behaviors through targeted engagement strategies.
Nudging customers to book services and attend their ladies salon appointments
The goal of the project was to encourage customers to make bookings after calling & improve attendances of all bookings made.
Emaar Properties. Transforming conversion power, experience & design of a property sales kiosk
Emaar asked us to check how effective their current kiosk was and come up with a set of improvement or a model that can become a benchmark amongst property sales kiosks.
Chalhoub Group. Transforming internal culture through a group-wide CX Academy
Our engagement with Chalhoub Group was about educating several retail brands on the importance of CX and showcasing an approach to customer experience design.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Customer Experience
How Bentley Elevates Customer Experience (CX) Through Bespoke Customization and Exceptional Dealership Services
Bentley, one of the world’s most iconic luxury car brands, has consistently delivered a customer experience (CX) that reflects its status as a symbol of elegance, power, and exclusivity. Through bespoke customization services, personalized dealership experiences, and an unwavering commitment to craftsmanship, Bentley ensures that every customer interaction is a reflection of its dedication to excellence.
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Customer Experience
How Lexus Enhances Customer Experience (CX) with a Focus on Personalized Luxury and Technological Innovations
Lexus, the luxury vehicle division of Toyota, has built a reputation for offering exceptional customer experience (CX) by combining personalized service with cutting-edge technological innovations. With a focus on craftsmanship, attention to detail, and advanced in-car technology, Lexus ensures that its customers experience a seamless blend of luxury and performance.
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Customer Experience
How Rolex Enhances Customer Experience (CX) with Timeless Craftsmanship and Bespoke Customer Care
Rolex, synonymous with precision, luxury, and timeless design, has built an exceptional reputation not only for the craftsmanship of its iconic timepieces but also for the high level of customer experience (CX) it delivers. With a focus on bespoke customer care, exclusive services, and unrivaled product quality, Rolex creates an atmosphere of elegance that extends far beyond the product itself.
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Customer Experience
How Hermès Delivers a Luxury Customer Experience (CX) with Exclusivity and Personalized Services
Hermès, a French luxury brand renowned for its high-quality craftsmanship and exclusivity, has consistently delivered exceptional customer experience (CX) by focusing on personalization, heritage, and exclusivity. From the iconic Birkin and Kelly bags to its timeless scarves and apparel, Hermès has built a reputation for offering bespoke services and rare products, making every customer interaction an elite experience.
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Customer Experience
How New Balance Enhances Customer Experience (CX) with Product Customization and Localized Marketing
Known for its comfortable, high-quality products, New Balance stands out by offering a highly personalized shopping experience and localized marketing strategies that resonate with diverse customer segments.
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Customer Experience
How Adidas Innovates Customer Experience (CX) with Personalized Shopping and Sustainability Initiatives
Adidas, a global leader in the sportswear industry, has consistently pushed the boundaries of customer experience (CX) by integrating personalization and sustainability into its business model. As consumers demand more tailored experiences and environmentally responsible products, Adidas has responded by developing innovative strategies that not only improve CX but also align with changing customer values.
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Customer Experience
How Lululemon Elevates Customer Experience (CX) with Community Engagement and Digital Fitness Platforms
Lululemon, a global leader in athleisure, has built a brand that goes far beyond clothing. The company's approach to customer experience (CX) is deeply rooted in its commitment to fostering a sense of community and promoting well-being.
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Customer Experience
How Allianz Improves Customer Experience (CX) with AI-Driven Claims and Digital Insurance Solutions
Allianz, one of the world’s largest insurance companies, has long been recognized for its innovative approach to customer experience (CX) in the insurance industry. With a focus on providing seamless, efficient, and personalized services, Allianz has leveraged artificial intelligence (AI), digital platforms, and automated claims processing to improve the overall customer journey.
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Customer Experience
How Rolls-Royce Delivers Exceptional Customer Experience (CX) with Bespoke Luxury Services
Rolls-Royce is synonymous with luxury and exclusivity, a brand that has consistently set the standard for bespoke craftsmanship and personalized customer experience (CX). With a heritage of creating some of the world’s most iconic vehicles, Rolls-Royce’s approach to CX goes far beyond the product itself—it’s a holistic experience that touches every aspect of the customer journey.
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Customer Experience
How Harley-Davidson Builds Customer Experience (CX) Through Community Engagement and Brand Loyalty
Harley-Davidson is more than just a motorcycle brand; it’s a lifestyle, an identity, and a community. Known for its powerful motorcycles and iconic brand image, Harley-Davidson has built a loyal customer base by focusing heavily on community engagement and creating a sense of belonging for its customers.
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Customer Experience
How Audi Transforms Customer Experience (CX) with Immersive Dealership Technologies
Audi, one of the world’s leading luxury car manufacturers, is known not only for its advanced engineering but also for creating an exceptional customer experience (CX). By integrating cutting-edge immersive technologies into its dealership services and customer journey, Audi offers a tailored, engaging, and highly personalized CX.
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Customer Experience
How Mercedes-Benz Elevates Customer Experience (CX) with Luxury In-Car Technology and Personalized Dealership Services
Mercedes-Benz, a global leader in the automotive industry, has redefined customer experience (CX) by integrating cutting-edge in-car technology and personalized dealership services. The brand is synonymous with luxury, and its commitment to providing a seamless, personalized experience both in the vehicle and at its dealerships has helped it maintain a strong position in the competitive automotive market.
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Customer Experience
How Beeline Improves Customer Experience (CX) with Digital Transformation and Self-Service Solutions
Beeline (VimpelCom), a major telecom provider in Russia and across multiple international markets, has embraced digital transformation as a key driver of its customer experience (CX) strategy. With the goal of making interactions seamless, Beeline focuses on self-service solutions, AI-powered customer support, and a comprehensive digital platform to meet the ever-evolving needs of its customers.
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Digital Transformation
How MTS Enhances Customer Experience (CX) with AI and Personalized Telecom Services
MTS (Mobile TeleSystems), Russia’s largest mobile operator, has consistently focused on delivering an enhanced customer experience (CX) by integrating artificial intelligence (AI) and data-driven solutions into its telecom services. In a highly competitive telecommunications industry, MTS stands out by using AI to streamline customer interactions, provide personalized service options, and proactively address customer needs.
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Customer Experience
How Three Mobile Enhances Customer Experience (CX) with Innovative Digital Services and Seamless Connectivity
Known for its unlimited data plans, affordable pricing, and forward-thinking approach to 5G technology, Three Mobile has consistently prioritized the needs of its customers by offering flexible and personalized services. With a commitment to connectivity, self-service solutions, and an omnichannel experience, Three Mobile enhances CX by creating a smooth and hassle-free journey for its users.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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FAQs
Customer Experience Design Solutions
What is customer experience?
Customer experience refers to the overall perception and interaction a customer has with a company throughout their entire journey, from initial contact to post-purchase support. It encompasses every touchpoint and interaction, aiming to create positive emotions and build long-term loyalty.
How can management consulting help?
Management consulting provides expert advice and guidance to organizations to improve their performance, efficiency, and profitability. It helps identify and solve complex business problems, implement effective strategies, and drive sustainable growth.
What services do you offer?
We offer a wide range of services, including management consulting, customer experience enhancement, strategic planning, process optimization, and more. Our team of experienced consultants works closely with clients to deliver tailored solutions that drive business success.
Do you provide training?
Yes, we offer training programs designed to equip individuals and teams with the knowledge and skills needed to excel in areas such as customer experience management, leadership development, and change management. Our courses are led by industry experts and can be customized to meet specific needs.
What is a mystery audit?
A mystery audit is a research technique used to assess the quality of customer service and overall customer experience. It involves sending trained individuals, known as mystery shoppers, to interact with a company's employees and evaluate various aspects of the customer journey.
Can you provide case studies?
Absolutely! We have a wide range of case studies showcasing our successful projects and the impact we've made in various industries. These case studies highlight the innovative ideas and strategies we've implemented to transform businesses and drive positive results.
How can I contact you?
To get in touch with our team, simply fill out the contact form on our website or reach out to us via phone or email. We're here to answer any additional questions you may have and discuss how our services can benefit your organization.
What are your products?
In addition to our consulting services, we offer a range of products designed to support your business growth. These include educational courses, decks of cards for brainstorming and ideation, mystery audit tools, and various case studies that provide valuable insights and inspiration.
How can AI assist?
Our AI-powered chatbot is available to assist you with any questions or inquiries you may have. It can provide instant responses, offer product recommendations, and guide you through our website's features. Experience the convenience of AI-driven interactions today!
Who are we?
We are a leading consulting company specializing in customer experience and management consulting. With a team of industry experts and a track record of successful projects, we are committed to helping businesses thrive and achieve their goals.