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Office
601 Burj Al Salam, Trade Center, Dubai
Renascence Consulting
Management Consulting & Customer Experience Transformation Services
Discover our comprehensive solutions designed to enhance customer satisfaction, loyalty, and operational efficiency across your business.
Preferred by leading brands
as a partner for outstanding results
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting seamless journeys, blending creativity & practicality for exceptional experiences.
Explore Your Options: Discover Our Comprehensive Services Catalog
Unlock a World of Possibilities: Explore our comprehensive catalog of services tailored to meet your unique business needs.
Explore Our Range of
Consulting Services
Welcome to our dynamic services catalog, where CX & Management Consulting solutions drive business transformation. Crafted for success, our tailored strategies optimize operations and elevate customer experiences, ensuring lasting growth and satisfaction.
Customer Experience
Elevating satisfaction and loyalty through personalized strategies, journey optimization, and innovative solutions tailored to customers.
Management Consulting
Strategic & customer-centric guidance to drive growth, efficiency, and innovation through data-driven insights and expert advice.
Service Design
Crafting seamless experiences across all touchpoints, blending creativity with practicality to delight customers and drive loyalty.
Mystery Shopping
Uncovering insights into customer experiences through covert evaluations, pinpointing areas for improvement and excellence.
Digital Transformation
Harnessing tech to revolutionize operations and customer interactions, driving agility, and innovation in the digital age.
Employee Experience
Fostering a positive workplace culture and engagement, empowering employees to deliver exceptional customer experience.
Cultural Change
Guiding organizations through transformational shifts, fostering alignment with customer-centric values and behaviors.
Customer Loyalty
Building lasting relationships and brand advocacy through personalized incentives and customer engagement strategies.
Organizational
Transformation
Driving change initiatives to adapt to market dynamics, optimize processes, foster policies and enhance customer-centricity.
Customer Crisis Management
Swift and effective response strategies to mitigate customer dissatisfaction and rebuild trust during challenging situations.
Customer
Feedback Management
Systematic approaches to gather, analyze, and act upon customer insights for continuous improvement of customer experience.
Bespoke
Training Programs
Customized learning experiences to equip teams with the skills and knowledge needed to excel in customer-centric environments.
Behavioral
Economics
Implementing behavioral economics principles to drive change initiatives, adapt to market dynamics, optimize processes, nudge policy adjustments, and enhance customer-centric focus.
Innovation
Management
Strategies for fostering innovation within organizations, managing the innovation process, and driving growth through new products, services, or business models.
Environmental, Social & Governance (ESG)
Strategies to gather, analyze, and act upon customer insights for the continuous improvement of CX, with a focus on environmental, social, and governance (ESG) factors.
Change
Management
Strategies for leading organizational change initiatives effectively, managing resistance, and fostering a culture of innovation and adaptability to navigate disruptive forces.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
Behavioral Economics
The Chronicle Journal: Behavioral Science Is Set To Revolutionize Customer Experience
REBEL Reveal is engineered to bridge the gap between Behavioral Economics and Customer Experience, providing businesses with actionable insights to enhance their CX strategies. The toolkit features 36 meticulously designed cards, each focusing on a specific behavioral bias and its effect on key CX areas such as customer satisfaction, loyalty, engagement and more.
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Service Design
Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences
Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Service Design
Service Design in Restaurants: Crafting Exceptional Dining Experiences
Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Service Design
Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences
Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Service Design
Top Service Design Books: Essential Reads for Enhancing Customer Experiences
Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Service Design
Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences
Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
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Employee Experience
Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent
Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Employee Experience
Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale
Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
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Employee Experience
Employee Experience (EX) Guide: Building a Positive and Productive Workplace
Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
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Employee Experience
Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace
Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
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Employee Experience
What is Employee Experience (EX)? A Definition
Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
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Employee Experience
Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations
Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
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Employee Experience
Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace
In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Employee Experience
Enhancing Employee Experience with Innovative Tools
In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
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Employee Experience
Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity
Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez
SVP Innovations
Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director
Great, effective team that goes extra miles and provides great service. Very professional & friendly.
Asma Ben Salah
VP Communities
Renascence Products
Renascence Products: Designed to Work for You
Dive into a world of innovation and quality with Renascence Products. Each meticulously crafted item is designed to push the quality & speed boundaries beyond imagination.
Renascence Solutions
Renascence Solutions: Empower Your Growth
Discover the power of Renascence Solutions to drive your business forward. Our tailored strategies and expert guidance empower you to achieve your goals with confidence.
Tailored Strategies: Crafted specifically for your unique needs, ensuring maximum effectiveness.
Expert Guidance: Benefit from the wisdom and insights of our experienced team.
Proven Results: Drive measurable growth and success with our innovative solutions.
Experience Echoes
Services that Deliver Results:
Our Case Studies
Check our consulting services catalog
Msheireb Downtown Doha. Customer Loyalty Program Experience Journeys
We revamped Msheireb's loyalty program by redesigning tailored customer journeys for residential tenants, visitors, and commercial tenants. This project included mapping out key stages—such as discovery, lease, and renewal—across all segments to enhance engagement and ease of use.
Msheireb Downtown Doha. Customer Loyalty Program Strategy
We developed a loyalty program for Msheireb Properties in Qatar to boost customer retention and drive revenue. The program featured a 9-stage customer journey, segmented by customer archetypes, and incorporated a closed-loop feedback strategy using NPS, CSAT, and CES surveys.
Teyaseer. Elevating CX with Real-Time Customer Feedback Integration
For Teyaseer, we mapped a 9-stage customer journey from awareness to handover, integrating NPS, CSAT, and CES surveys to capture real-time feedback via email, SMS, and calls. Automated triggers ensured timely feedback collection, enabling immediate insights and actions to enhance CX at each touchpoint.
Modon. Customer Journey Mapping and VOC Strategy for Real Estate Excellence
We partnered with Modon, a UAE real estate developer, to enhance their CX strategy for a 36-month project involving 350+ townhouses, villas, and apartments. The strategy featured customer journey mapping, communication improvements, and a closed-loop Voice of Customer (VOC) system.
Simple engagement process
Streamlined Process for Effective Project Engagement
Assessment
Thoroughly analyze your current state, identifying strengths, weaknesses, and opportunities.
Strategy Development
Craft a tailored roadmap, outlining clear objectives and actionable steps to achieve your goals.
Implementation
Execute the strategy with precision, leveraging our expertise and resources to drive tangible results.
Evaluation, Optimization & Feedback
Continuously monitor progress, refining strategies as needed to ensure sustained success.
Take the First Step: Inquire Today
Ready to Transform Your Business? Contact Us Now!
