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Office
601 Burj Al Salam, Trade Center, Dubai
Renascence Consulting
Management Consulting & Customer Experience Transformation Services
Discover our comprehensive solutions designed to enhance customer satisfaction, loyalty, and operational efficiency across your business.
Preferred by leading brands
as a partner for outstanding results
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting seamless journeys, blending creativity & practicality for exceptional experiences.
Explore Your Options: Discover Our Comprehensive Services Catalog
Unlock a World of Possibilities: Explore our comprehensive catalog of services tailored to meet your unique business needs.
Explore Our Range of
Consulting Services
Welcome to our dynamic services catalog, where CX & Management Consulting solutions drive business transformation. Crafted for success, our tailored strategies optimize operations and elevate customer experiences, ensuring lasting growth and satisfaction.
Customer Experience
Elevating satisfaction and loyalty through personalized strategies, journey optimization, and innovative solutions tailored to customers.
Management Consulting
Strategic & customer-centric guidance to drive growth, efficiency, and innovation through data-driven insights and expert advice.
Service Design
Crafting seamless experiences across all touchpoints, blending creativity with practicality to delight customers and drive loyalty.
Mystery Shopping
Uncovering insights into customer experiences through covert evaluations, pinpointing areas for improvement and excellence.
Digital Transformation
Harnessing tech to revolutionize operations and customer interactions, driving agility, and innovation in the digital age.
Employee Experience
Fostering a positive workplace culture and engagement, empowering employees to deliver exceptional customer experience.
Cultural Change
Guiding organizations through transformational shifts, fostering alignment with customer-centric values and behaviors.
Customer Loyalty
Building lasting relationships and brand advocacy through personalized incentives and customer engagement strategies.
Organizational
Transformation
Driving change initiatives to adapt to market dynamics, optimize processes, foster policies and enhance customer-centricity.
Customer Crisis Management
Swift and effective response strategies to mitigate customer dissatisfaction and rebuild trust during challenging situations.
Customer
Feedback Management
Systematic approaches to gather, analyze, and act upon customer insights for continuous improvement of customer experience.
Bespoke
Training Programs
Customized learning experiences to equip teams with the skills and knowledge needed to excel in customer-centric environments.
Behavioral
Economics
Implementing behavioral economics principles to drive change initiatives, adapt to market dynamics, optimize processes, nudge policy adjustments, and enhance customer-centric focus.
Innovation
Management
Strategies for fostering innovation within organizations, managing the innovation process, and driving growth through new products, services, or business models.
Environmental, Social & Governance (ESG)
Strategies to gather, analyze, and act upon customer insights for the continuous improvement of CX, with a focus on environmental, social, and governance (ESG) factors.
Change
Management
Strategies for leading organizational change initiatives effectively, managing resistance, and fostering a culture of innovation and adaptability to navigate disruptive forces.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Customer Experience
Customer Experience (CX) in Healthcare: A Cure for Patient Pain Points
This article explores how healthcare systems—from public hospitals to private clinics and health-tech platforms—are using Customer Experience (CX) to eliminate pain points and deliver care that is not only clinical, but also cognitively and emotionally coherent.
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Digital Transformation
Digital Transformation (DT) Trends in 2026: What to Expect
This article explores the leading DT trends of 2026—not predictions, but practical shifts happening now across CX, EX, and operational models in the Middle East and globally.
Behavioral Economics
Behavioral Economics for Business: How Companies Use It Every Day
From pricing strategy to employee onboarding, BE helps businesses design for real human behavior—emotional, biased, sometimes irrational, but always patterned. This article explores how leading firms are integrating BE across touchpoints to reduce friction, boost trust, and increase decision alignment.
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Employee Experience
Employee Experience (EX) How-To: Practical Tips That Work
Employee Experience doesn’t improve by chance—it improves by design. And while strategies, frameworks, and tech are important, real EX progress happens in everyday behaviors, rituals, and touchpoints.
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Employee Experience
The Critical Factors Influencing Employee Experience (EX)
Employee Experience (EX) is no longer a side conversation. In 2025, it’s a boardroom priority, a leadership KPI, and a strategic advantage. But what truly shapes EX—and what’s just noise?
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Employee Experience
Remote Employee Experience (EX) Jobs: How To Succeed in 2025
By 2025, the remote workforce isn't a side experiment—it’s a permanent and growing talent layer across the global economy. In the Middle East and beyond, companies are hiring remotely to access niche skills, reduce overhead, and provide flexibility. But flexibility alone doesn’t equal satisfaction.
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Customer Experience
Customer Experience (CX) for SMEs in the Middle East: What Works and What Fails
In the Middle East, SMEs contribute between 30% to 50% of GDP depending on the country—and in places like the UAE and Saudi Arabia, governments are actively investing in this sector as a pillar of economic diversification. But while many SMEs offer innovation and agility, their Customer Experience (CX) maturity often lags behind.
Employee Experience
Why CX Starts With EX in 2026: Culture, Connection, Performance
You can’t deliver empathy to your customers if your employees feel ignored. You can’t build trust externally if it doesn’t exist internally. And no amount of automation, personalization, or service design can compensate for a disengaged workforce.
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Employee Experience
The Employee Experience (EX) Wheel: Mapping Outcomes
How do organizations actually track and improve employee experience across so many variables—culture, onboarding, recognition, trust, feedback, and growth?
Behavioral Economics
Behavioral Economics Can Best Be Described As "Psychology Meets Economics"
For decades, economics operated under the assumption that humans are rational agents. At the same time, psychology studied how emotions, memory, and perception shape human decisions. When these two worlds collided, a new discipline emerged—behavioral economics (BE)—one that sees the world not as a perfect market of calculators, but as a messy, emotional, biased, and deeply human system of decision-making.
Behavioral Economics
Behavioral Economics Is More Than Just Numbers
At first glance, behavioral economics looks like a subfield of economics—anchored in equations, probabilities, and experiments. But dig deeper, and you’ll find something more powerful. Behavioral economics is a lens for understanding how people feel, decide, trust, and act in real life.
Behavioral Economics
Behavioral Economics Explains Why People Are Irrational: And What to Do About It
Classical economics assumes people are rational—calculating risk, maximizing utility, and always acting in their own best interest. But behavioral economics blew that myth wide open. People procrastinate, overpay, overreact, ignore facts, and choose things that hurt them. And they do it consistently.
Behavioral Economics
Is Behavioral Economics Micro or Macro? Understanding Its Scope
When behavioral economics (BE) entered the mainstream, it was widely viewed as a microeconomic tool—focused on the quirks of individual decision-making. But as governments, organizations, and economists expanded its use, a new question emerged: Can behavioral economics shape systems—not just individuals?
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Employee Experience
How McKinsey Approaches Employee Experience (EX)? Strategies for Modern Organizations
This article explores how McKinsey frames and operationalizes EX, drawing from real frameworks, case data, and published insights. We’ll look at what they get right, where they’re pushing the field, and what other organizations can learn from their structure.
Behavioral Economics
Behavioral Economics Is Dead: Debates on Its Future
The phrase “Behavioral Economics is dead” doesn’t come from skeptics alone—it’s a headline that’s appeared in conferences, academic critiques, and even op-eds by economists themselves. But what does it actually mean?
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez
SVP Innovations
Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director
Great, effective team that goes extra miles and provides great service. Very professional & friendly.
Asma Ben Salah
VP Communities
Renascence Products
Renascence Products: Designed to Work for You
Dive into a world of innovation and quality with Renascence Products. Each meticulously crafted item is designed to push the quality & speed boundaries beyond imagination.
Renascence Solutions
Renascence Solutions: Empower Your Growth
Discover the power of Renascence Solutions to drive your business forward. Our tailored strategies and expert guidance empower you to achieve your goals with confidence.
Tailored Strategies: Crafted specifically for your unique needs, ensuring maximum effectiveness.
Expert Guidance: Benefit from the wisdom and insights of our experienced team.
Proven Results: Drive measurable growth and success with our innovative solutions.
Experience Echoes
Services that Deliver Results:
Our Case Studies
Check our consulting services catalog
Msheireb Downtown Doha. Customer Loyalty Program Experience Journeys
We revamped Msheireb's loyalty program by redesigning tailored customer journeys for residential tenants, visitors, and commercial tenants. This project included mapping out key stages—such as discovery, lease, and renewal—across all segments to enhance engagement and ease of use.
Msheireb Downtown Doha. Customer Loyalty Program Strategy
We developed a loyalty program for Msheireb Properties in Qatar to boost customer retention and drive revenue. The program featured a 9-stage customer journey, segmented by customer archetypes, and incorporated a closed-loop feedback strategy using NPS, CSAT, and CES surveys.
Teyaseer. Elevating CX with Real-Time Customer Feedback Integration
For Teyaseer, we mapped a 9-stage customer journey from awareness to handover, integrating NPS, CSAT, and CES surveys to capture real-time feedback via email, SMS, and calls. Automated triggers ensured timely feedback collection, enabling immediate insights and actions to enhance CX at each touchpoint.
Modon. Customer Journey Mapping and VOC Strategy for Real Estate Excellence
We partnered with Modon, a UAE real estate developer, to enhance their CX strategy for a 36-month project involving 350+ townhouses, villas, and apartments. The strategy featured customer journey mapping, communication improvements, and a closed-loop Voice of Customer (VOC) system.
Simple engagement process
Streamlined Process for Effective Project Engagement
Assessment
Thoroughly analyze your current state, identifying strengths, weaknesses, and opportunities.
Strategy Development
Craft a tailored roadmap, outlining clear objectives and actionable steps to achieve your goals.
Implementation
Execute the strategy with precision, leveraging our expertise and resources to drive tangible results.
Evaluation, Optimization & Feedback
Continuously monitor progress, refining strategies as needed to ensure sustained success.
Take the First Step: Inquire Today
Ready to Transform Your Business? Contact Us Now!
