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our services

Your partner in what's to come

Services

Learn more about the services we provide and the difference we bring to the table

Customer Experience

Experience design methodology threaded by art & science

Behavioral Solutions

Insights into unconscious experiences & irrational behaviors

Mystery Shopping

True mystery shopping designed to enhance experiences

Market Research

Research methodologies built to complement experience design

Let us join you on your journey

At Renascence, we fuse art and science to understand the real triggers of consumer behavior

Through an application of behavioral science to your challenges, we can help you attract, retain and grow your customers at a lower unit cost.

Boutique Size, Think Tank Capabilities

Research

Research is in our DNA. From mystery shopping to online samples and f2f, from scripting to insights

Innovation

We continuously innovate on our approach, toolkits, trainings. It helps us & the industry to stay relevant

Design

Experience design is our passion. We design amazing journeys & processes to indulge the customer

Strategy

We help you address the most intriguing and challenging tasks on your strategic agenda

Workshops

You have a program, an event or just want to engage with an audience? We can run workshops for you

Training

Engaging, fun and most importantly they help everybody in the team learn something new

Keynotes

If you would like us to give a speech about behaviors, emotions and their impact - just let us know.

Hackathons

Strive for a short, fun and engaging challenge for the curious crowd? A hackathon might be the right fit

What we think

Mystery Shopping is broken, here is why

Here we explain why mystery shopping is broken.

Stop being focused just on “positive” in CX. Sometimes it won’t even matter.

Today we will look into what "positive" means for customer experience and why companies should stop taking that word as a panacea. Because it's not. And will never be.

Customer Experience in the real estate industry – here's how to get it right!

In an industry that is built on a long-term relationship, bolstering your customer satisfaction levels will not be enough anymore.

Customer experience journey mapping: 8 ways how the industry is getting it all wrong.

Needless to say that every single company is trying to map their own journey: customer service, customer experience, purchase decision or user experience – they are...

Stop capturing customer satisfaction after every transaction

What would happen if after every single interaction you asked your partner about how much love he or she shared with you on a scale from 1 to 10?

Check our blog

Join our team

We've prepared a new professional course and the first lesson is free. You can check it right now!

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