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Office
601 Burj Al Salam, Trade Center, Dubai
Renascence Consulting
Management Consulting & Customer Experience Transformation Services
Discover our comprehensive solutions designed to enhance customer satisfaction, loyalty, and operational efficiency across your business.
Preferred by leading brands
as a partner for outstanding results
Our Unique Services
Unlock Excellence with
Renascence's Signature Services
Check a set of our unique services. Developed and perfected by our R&D team.
Unparalleled Services
Behavioral Economics
Discover the power of Behavioral Economics in driving customer behavior.
Unparalleled Services
Mystery Audits
Uncover hidden insights with our mystery shopping & touchpoint audit services.
Unparalleled Services
Experience Design
Crafting seamless journeys, blending creativity & practicality for exceptional experiences.
Explore Your Options: Discover Our Comprehensive Services Catalog
Unlock a World of Possibilities: Explore our comprehensive catalog of services tailored to meet your unique business needs.
Explore Our Range of
Consulting Services
Welcome to our dynamic services catalog, where CX & Management Consulting solutions drive business transformation. Crafted for success, our tailored strategies optimize operations and elevate customer experiences, ensuring lasting growth and satisfaction.
Customer Experience
Elevating satisfaction and loyalty through personalized strategies, journey optimization, and innovative solutions tailored to customers.
Management Consulting
Strategic & customer-centric guidance to drive growth, efficiency, and innovation through data-driven insights and expert advice.
Service Design
Crafting seamless experiences across all touchpoints, blending creativity with practicality to delight customers and drive loyalty.
Mystery Shopping
Uncovering insights into customer experiences through covert evaluations, pinpointing areas for improvement and excellence.
Digital Transformation
Harnessing tech to revolutionize operations and customer interactions, driving agility, and innovation in the digital age.
Employee Experience
Fostering a positive workplace culture and engagement, empowering employees to deliver exceptional customer experience.
Cultural Change
Guiding organizations through transformational shifts, fostering alignment with customer-centric values and behaviors.
Customer Loyalty
Building lasting relationships and brand advocacy through personalized incentives and customer engagement strategies.
Organizational
Transformation
Driving change initiatives to adapt to market dynamics, optimize processes, foster policies and enhance customer-centricity.
Customer Crisis Management
Swift and effective response strategies to mitigate customer dissatisfaction and rebuild trust during challenging situations.
Customer
Feedback Management
Systematic approaches to gather, analyze, and act upon customer insights for continuous improvement of customer experience.
Bespoke
Training Programs
Customized learning experiences to equip teams with the skills and knowledge needed to excel in customer-centric environments.
Behavioral
Economics
Implementing behavioral economics principles to drive change initiatives, adapt to market dynamics, optimize processes, nudge policy adjustments, and enhance customer-centric focus.
Innovation
Management
Strategies for fostering innovation within organizations, managing the innovation process, and driving growth through new products, services, or business models.
Environmental, Social & Governance (ESG)
Strategies to gather, analyze, and act upon customer insights for the continuous improvement of CX, with a focus on environmental, social, and governance (ESG) factors.
Change
Management
Strategies for leading organizational change initiatives effectively, managing resistance, and fostering a culture of innovation and adaptability to navigate disruptive forces.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Employee Experience
Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace
In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Employee Experience
Enhancing Employee Experience with Innovative Tools
In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
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Employee Experience
Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity
Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Employee Experience
The Employee Experience Cycle: Key Stages to Foster Engagement and Satisfaction
The Employee Experience (EX) cycle refers to the journey employees take within an organization, from the initial recruitment phase to their eventual exit.
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Employee Experience
Employee Experience (EX) vs. Customer Experience (CX): Understanding the Connection and Differences
Employee Experience (EX) and Customer Experience (CX) are two vital components of a successful business, each focusing on creating positive and impactful interactions.
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Customer Experience
Customer Experience (CX) Consulting Market Size in 2024: An In-Depth Analysis
The Customer Experience (CX) consulting market has witnessed significant growth in recent years, driven by businesses' increasing focus on enhancing customer interactions to foster loyalty and drive revenue.
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Customer Experience
Customer Experience (CX) Consulting Services: Elevating Customer Interactions and Satisfaction
Customer Experience (CX) consulting services are designed to help businesses enhance every interaction with their customers, fostering loyalty and driving growth.
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Customer Experience
Top Customer Experience (CX) Consulting Companies Elevating Business Success
In today's competitive market, delivering exceptional customer experiences is paramount for business success.
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Customer Experience
What is Customer Experience (CX) Consulting? An In-Depth Guide to Improving Customer Interactions
Customer Experience (CX) consulting is a professional service that helps businesses improve the way they interact with customers across all touchpoints.
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Customer Experience
How Zara Enhances Customer Experience (CX) Through the Customer Journey
Zara, a global leader in fast fashion, has meticulously crafted its customer journey to deliver exceptional experiences at every touchpoint.
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Customer Experience
How YouTube Enhances Customer Experience (CX) Through the Customer Journey
YouTube, the world's leading video-sharing platform, has meticulously crafted its customer journey to deliver exceptional experiences at every touchpoint.
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Customer Experience
How Uniqlo Enhances Customer Experience (CX) Through the Customer Journey
Uniqlo, a global leader in casual wear, has meticulously crafted its customer journey to deliver exceptional experiences at every touchpoint.
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Customer Experience
How LinkedIn Enhances Customer Experience (CX) Through the Customer Journey
LinkedIn, the world's leading professional networking platform, has revolutionized the customer journey by crafting a seamless, value-driven experience that caters to the evolving needs of its diverse user base.
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Customer Experience
How KFC Enhances Customer Experience (CX) Through the Customer Journey
KFC, a global leader in the fast-food industry, has continually evolved its customer journey to meet changing consumer expectations and technological advancements.
Customer Experience
The History of the Customer Journey: From Transactional to Customer-Centric Experiences
The concept of the customer journey has evolved significantly over the decades, reflecting shifts in consumer expectations, technological advancements, and a deeper understanding of customer psychology.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez
SVP Innovations
Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director
Great, effective team that goes extra miles and provides great service. Very professional & friendly.
Asma Ben Salah
VP Communities
Renascence Products
Renascence Products: Designed to Work for You
Dive into a world of innovation and quality with Renascence Products. Each meticulously crafted item is designed to push the quality & speed boundaries beyond imagination.
Renascence Solutions
Renascence Solutions: Empower Your Growth
Discover the power of Renascence Solutions to drive your business forward. Our tailored strategies and expert guidance empower you to achieve your goals with confidence.
Tailored Strategies: Crafted specifically for your unique needs, ensuring maximum effectiveness.
Expert Guidance: Benefit from the wisdom and insights of our experienced team.
Proven Results: Drive measurable growth and success with our innovative solutions.
Experience Echoes
Services that Deliver Results:
Our Case Studies
Check our consulting services catalog
Msheireb Downtown Doha. Customer Loyalty Program Experience Journeys
We revamped Msheireb's loyalty program by redesigning tailored customer journeys for residential tenants, visitors, and commercial tenants. This project included mapping out key stages—such as discovery, lease, and renewal—across all segments to enhance engagement and ease of use.
Msheireb Downtown Doha. Customer Loyalty Program Strategy
We developed a loyalty program for Msheireb Properties in Qatar to boost customer retention and drive revenue. The program featured a 9-stage customer journey, segmented by customer archetypes, and incorporated a closed-loop feedback strategy using NPS, CSAT, and CES surveys.
Teyaseer. Elevating CX with Real-Time Customer Feedback Integration
For Teyaseer, we mapped a 9-stage customer journey from awareness to handover, integrating NPS, CSAT, and CES surveys to capture real-time feedback via email, SMS, and calls. Automated triggers ensured timely feedback collection, enabling immediate insights and actions to enhance CX at each touchpoint.
Modon. Customer Journey Mapping and VOC Strategy for Real Estate Excellence
We partnered with Modon, a UAE real estate developer, to enhance their CX strategy for a 36-month project involving 350+ townhouses, villas, and apartments. The strategy featured customer journey mapping, communication improvements, and a closed-loop Voice of Customer (VOC) system.
Simple engagement process
Streamlined Process for Effective Project Engagement
Assessment
Thoroughly analyze your current state, identifying strengths, weaknesses, and opportunities.
Strategy Development
Craft a tailored roadmap, outlining clear objectives and actionable steps to achieve your goals.
Implementation
Execute the strategy with precision, leveraging our expertise and resources to drive tangible results.
Evaluation, Optimization & Feedback
Continuously monitor progress, refining strategies as needed to ensure sustained success.
Take the First Step: Inquire Today
Ready to Transform Your Business? Contact Us Now!
