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Office
601 Burj Al Salam, Trade Center, Dubai
Innovating & Designing World-Class Products for You
Discover our range of innovative and world-class products that go beyond traditional services and solutions.
Customer Experience Course
REBEL Discover: Unleash the Power of Unconscious CX
Discover the world's first behavioral customer experience course that will revolutionize your business. Gain insights and strategies to create exceptional customer experiences that drive loyalty and growth.
Course Overview
Learn the principles and techniques to deliver unforgettable customer experiences that differentiate your brand.
Who Should Attend
Ideal for CX professionals, marketing managers, and business leaders looking to enhance customer satisfaction.
Mystery Shopping Platform
Mysterya.io: Uncover the Secrets of Customer Experience
Mysterya.io is a cutting-edge CX mystery audit platform that helps businesses gain valuable insights into their customer experience. With our innovative tools and auditing methodologies tailored to CX, we uncover hidden gaps and opportunities, enabling you to elevate your customer service to new heights.
Enhance CX
Identify areas for improvement and deliver exceptional customer experiences.
Drive Growth
Leverage customer insights to boost satisfaction, loyalty, and revenue.
Customer Experience Framework
Transforming Customer Experiences with COMPASS CX
Our COMPASS CX Customer Experience Framework is designed to help businesses create exceptional customer experiences. By leveraging our expertise and proven strategies, you can enhance customer satisfaction, loyalty, and drive business growth.
Benefits
Improve customer satisfaction, drive loyalty, and boost business performance with our CX framework.
Features
Comprehensive framework, actionable insights, data-driven strategies, and continuous improvement.
Behavioral Economics Toolkit
REBEL Reveal: Your Perfect Behavioral CX Toolkit
REBEL CX is the world's first set of behavioral customer experience cards designed to help businesses understand and improve their customer interactions. With a unique blend of psychology and customer experience expertise, these cards provide actionable insights to drive meaningful change.
Unlock Potential
Discover the power of behavioral insights to enhance customer satisfaction and loyalty.
Drive Growth
Leverage behavioral science principles to optimize customer journeys and increase revenue.
RENÉ AI
Uncover Behavioral Insights with RENÉ AI
RENÉ is an advanced AI platform that provides deep behavioral insights to help businesses make data-driven decisions. With its powerful algorithms and extensive data analysis capabilities, RENÉ uncovers hidden patterns and trends, allowing you to understand your customers on a whole new level.
Discover More
Unlock the power of behavioral data and gain a competitive edge in your industry.
Get Started
Experience the future of data-driven decision making with RENÉ AI.
Discover other solutions
Explore our wide range of industry solutions
We offer a plethora of ideas, frameworks, and solutions for various industries. From Communications Mapping to Voice of Customer Strategy, Journey Mapping Approach, Customer Archetypes, Digital Tools, Templates, and more.
Overview
Get a comprehensive overview of our industry solutions and how they can benefit your business.
Features
Explore the key features and functionalities of our industry solutions.
Benefits
Discover the advantages and benefits of implementing our industry solutions.
Case Studies
Read real-life case studies showcasing the success of our industry solutions.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
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Customer Experience
Customer Experience (CX) in Healthcare: A Cure for Patient Pain Points
This article explores how healthcare systems—from public hospitals to private clinics and health-tech platforms—are using Customer Experience (CX) to eliminate pain points and deliver care that is not only clinical, but also cognitively and emotionally coherent.
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Digital Transformation
Digital Transformation (DT) Trends in 2026: What to Expect
This article explores the leading DT trends of 2026—not predictions, but practical shifts happening now across CX, EX, and operational models in the Middle East and globally.
Behavioral Economics
Behavioral Economics for Business: How Companies Use It Every Day
From pricing strategy to employee onboarding, BE helps businesses design for real human behavior—emotional, biased, sometimes irrational, but always patterned. This article explores how leading firms are integrating BE across touchpoints to reduce friction, boost trust, and increase decision alignment.
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Employee Experience
Employee Experience (EX) How-To: Practical Tips That Work
Employee Experience doesn’t improve by chance—it improves by design. And while strategies, frameworks, and tech are important, real EX progress happens in everyday behaviors, rituals, and touchpoints.
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Employee Experience
The Critical Factors Influencing Employee Experience (EX)
Employee Experience (EX) is no longer a side conversation. In 2025, it’s a boardroom priority, a leadership KPI, and a strategic advantage. But what truly shapes EX—and what’s just noise?
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Employee Experience
Remote Employee Experience (EX) Jobs: How To Succeed in 2025
By 2025, the remote workforce isn't a side experiment—it’s a permanent and growing talent layer across the global economy. In the Middle East and beyond, companies are hiring remotely to access niche skills, reduce overhead, and provide flexibility. But flexibility alone doesn’t equal satisfaction.
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Customer Experience
Customer Experience (CX) for SMEs in the Middle East: What Works and What Fails
In the Middle East, SMEs contribute between 30% to 50% of GDP depending on the country—and in places like the UAE and Saudi Arabia, governments are actively investing in this sector as a pillar of economic diversification. But while many SMEs offer innovation and agility, their Customer Experience (CX) maturity often lags behind.
Employee Experience
Why CX Starts With EX in 2026: Culture, Connection, Performance
You can’t deliver empathy to your customers if your employees feel ignored. You can’t build trust externally if it doesn’t exist internally. And no amount of automation, personalization, or service design can compensate for a disengaged workforce.
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Employee Experience
The Employee Experience (EX) Wheel: Mapping Outcomes
How do organizations actually track and improve employee experience across so many variables—culture, onboarding, recognition, trust, feedback, and growth?
Behavioral Economics
Behavioral Economics Can Best Be Described As "Psychology Meets Economics"
For decades, economics operated under the assumption that humans are rational agents. At the same time, psychology studied how emotions, memory, and perception shape human decisions. When these two worlds collided, a new discipline emerged—behavioral economics (BE)—one that sees the world not as a perfect market of calculators, but as a messy, emotional, biased, and deeply human system of decision-making.
Behavioral Economics
Behavioral Economics Is More Than Just Numbers
At first glance, behavioral economics looks like a subfield of economics—anchored in equations, probabilities, and experiments. But dig deeper, and you’ll find something more powerful. Behavioral economics is a lens for understanding how people feel, decide, trust, and act in real life.
Behavioral Economics
Behavioral Economics Explains Why People Are Irrational: And What to Do About It
Classical economics assumes people are rational—calculating risk, maximizing utility, and always acting in their own best interest. But behavioral economics blew that myth wide open. People procrastinate, overpay, overreact, ignore facts, and choose things that hurt them. And they do it consistently.
Behavioral Economics
Is Behavioral Economics Micro or Macro? Understanding Its Scope
When behavioral economics (BE) entered the mainstream, it was widely viewed as a microeconomic tool—focused on the quirks of individual decision-making. But as governments, organizations, and economists expanded its use, a new question emerged: Can behavioral economics shape systems—not just individuals?
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Employee Experience
How McKinsey Approaches Employee Experience (EX)? Strategies for Modern Organizations
This article explores how McKinsey frames and operationalizes EX, drawing from real frameworks, case data, and published insights. We’ll look at what they get right, where they’re pushing the field, and what other organizations can learn from their structure.
Behavioral Economics
Behavioral Economics Is Dead: Debates on Its Future
The phrase “Behavioral Economics is dead” doesn’t come from skeptics alone—it’s a headline that’s appeared in conferences, academic critiques, and even op-eds by economists themselves. But what does it actually mean?
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Product Showcase
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