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601 Burj Al Salam, Trade Center, Dubai
Customer Contact Week (CCW) Nashville 2025 | CX Event
CCW Nashville 2025 brings customer contact professionals together to explore how technology and human talent converge to shape the future of CX. With 70+ sessions, 50+ expert speakers, and an expo floor full of tech innovators, it’s the go-to fall event for leaders aiming to optimize contact center performance.
October 22, 2025
45
Days
12
Hours
44
Mins
29
Secs
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Contributor
As part of the world’s largest customer contact event series, Customer Contact Week (CCW) Nashville 2025 offers a dynamic blend of innovation, insight, and interaction tailored to customer experience and contact center leaders. Hosted from October 22 to 24, 2025, at the Omni Nashville Hotel, this edition focuses on the evolving interplay between workforce and technology—under the theme “Tech at Work.”
Attendees will engage with over 50 expert speakers and participate in 70+ sessions across various tracks. These sessions are designed to surface actionable solutions and forward-thinking strategies around automation, generative AI, workforce optimization, self-service, and customer personalization. Sessions include interactive roundtables, workshops, and keynote panels featuring voices from leading global brands, tech innovators, and dynamic startups.
Key attendee demographics include:
- 37% Decision Makers
- 86% Budget Influencers
- 71% VP, Director, or C-Suite Executives
- 40% Attending to Source New Solutions
The Expo Hall is a focal point of the event—hosting top-tier vendors in AI, analytics, and customer journey technology. Live product demos, solution showcases, and 1:1 networking opportunities empower attendees to compare and select tools that fit their organization’s unique CX goals.
From skill-building workshops to personalized learning paths and a vibrant community of professionals, CCW Nashville provides a real-world platform where CX isn’t just discussed—it’s redefined.
Link: CCW Nashville | CX Event
Renascence Podcasts
Experience Loom
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The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
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Coming soon
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
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