Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
Behavioral Economics
The Chronicle Journal: Behavioral Science Is Set To Revolutionize Customer Experience
REBEL Reveal is engineered to bridge the gap between Behavioral Economics and Customer Experience, providing businesses with actionable insights to enhance their CX strategies. The toolkit features 36 meticulously designed cards, each focusing on a specific behavioral bias and its effect on key CX areas such as customer satisfaction, loyalty, engagement and more.
Customer Experience
Behavioral Science Is Set To Revolutionize Customer Experience
Designed for CX professionals, managers, and business leaders, REBEL Reveal offers flexibility and customization to suit various organizational needs. The deck’s user-friendly format allows teams to easily incorporate behavioral insights into their CX strategies, fostering a deeper understanding of customer behaviors and preferences.
Behavioral Economics
FOX40: Behavioral Science Is Set To Revolutionize Customer Experience
Designed for CX professionals, managers, and business leaders, REBEL Reveal offers flexibility and customization to suit various organizational needs. The deck’s user-friendly format allows teams to easily incorporate behavioral insights into their CX strategies, fostering a deeper understanding of customer behaviors and preferences.
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Service Design
Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences
Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Service Design
Service Design in Restaurants: Crafting Exceptional Dining Experiences
Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Service Design
Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences
Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Service Design
Top Service Design Books: Essential Reads for Enhancing Customer Experiences
Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Service Design
Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences
Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
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Employee Experience
Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent
Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Employee Experience
Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale
Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
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Employee Experience
Employee Experience (EX) Guide: Building a Positive and Productive Workplace
Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
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Employee Experience
Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace
Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
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Employee Experience
What is Employee Experience (EX)? A Definition
Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
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Employee Experience
Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations
Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
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Employee Experience
Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace
In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
