Share your brief with us
Contact Renascence
Feel free to reach out to us. We love receiving messages & calls.
Thank you! Your message has been received!
Oops! Something went wrong. Please try again.
Office
601 Burj Al Salam, Trade Center, Dubai
Telecom: Customer-Centric Digital Self-Service Solutions
Transform the telecommunications landscape with our customer-centric solutions. Utilize behavioral economics to enhance user experiences, streamline operations, and drive innovation.
Discover the latest trends in the telecom industry today
Stay informed with key statistics and industry outlook that highlight the importance of customer experience in the real estate sector.
Revenue Growth
$700mn
Companies that prioritize CX have seen an additional $700 million in revenue within three years.
Churn Rates Reduction
40%
Proactive customer service strategies can help reduce churn rates by 40%
Customer Retention
55%
55% of consumers would stop using a service after several bad experiences.
Industry leaders trust us with their CX and consulting initiatives.
Solutions
Empowering Connectivity with Customer Excellence
Explore how our solutions improve customer satisfaction, operational efficiency, network performance, and innovation for success in the telecommunications industry.
Enhanced User Experiences
Optimize services to meet user needs and preferences, driving satisfaction and loyalty.
Operational Efficiency
Streamline processes and workflows to reduce costs and improve service delivery.
Innovation Leadership
Drive innovation initiatives to stay ahead of market trends and technological advancements.
Digital Transformation
Embrace technology to modernize teaching and learning methods, improving accessibility and effectiveness.
Transforming Automotive Industry with Exceptional Customer Experience
At Renascence, we offer a comprehensive range of high-level services designed to revolutionize the real estate industry. Our expertise includes customer experience optimization, digital transformation, process and policy enhancement, and management consulting. With our innovative solutions, we help real estate businesses thrive in today's competitive market.
Customer Experience
Deliver exceptional customer experiences that set your real estate business apart from the competition.
Digital Transformation
Embrace the power of technology to drive growth and innovation in your real estate operations.
Service Design
Crafting seamless experiences across all touchpoints, blending creativity with practicality to delight customers and drive loyalty.
Management Consulting
Leverage our industry expertise to make informed decisions and drive your real estate business forward.
Experience Games
Customer Experience Games
CX Games for any team & every need. Begin your CX transformation through gamified experiences.
Telecom Transformation
Expertise
Unmatched quality of work for the industry's best consultants
Our team of behavioral economists leverages insights from psychology and economics to understand and influence consumer decision-making. By applying principles of behavioral economics, we help businesses design strategies and interventions that drive desired consumer behaviors. From nudges to choice architecture, we provide evidence-based solutions that deliver measurable results.
Experience Echoes
Telecom
Case Studies
Explore How We've Transformed Businesses & Brands with Strategic Insights and Real Results
How to Improve Customer Satisfaction
Learn strategies to enhance customer satisfaction in the real estate industry
The Impact of Technology on Real Estate
Discover how technology is reshaping the real estate industry
Creating Memorable Experiences in Real Estate
Learn how to create memorable experiences for your real estate clients
The Power of Personalization in Real Estate
Discover the benefits of personalization in the real estate industry
Unleash the Potential of Behavioral Economics in Enhancing Customer Experience
Discover how our real estate solutions leverage behavioral economics to drive results.
Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez
SVP Innovations
Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director
Great, effective team that goes extra miles and provides great service. Very professional & friendly.
Asma Ben Salah
VP Communities
Revolutionize telecom experiences with our solutions.
At Renascence, we're at the forefront of transforming the real estate landscape. Our innovative solutions are designed to not only meet but exceed customer expectations, ensuring unparalleled satisfaction. From seamless digital experiences to efficient operational processes, we tailor strategies that drive customer loyalty and operational excellence. Partner with us to revolutionize your real estate ventures and stay ahead in an ever-evolving market.
Communication Strategy
Crafting effective communication plans to enhance engagement and transparency in real estate transactions.
Voice of the Customer Strategy
Leveraging insights to amplify customer feedback, shaping real estate experiences with precision.
Customer & CX Strategy
Designing comprehensive strategies to elevate customer satisfaction and loyalty in real estate.
Behavioral Interrogation
Uncovering subconscious behaviors to tailor real estate experiences for maximum impact.
Customer Experience Journey Mapping
Visualizing and optimizing every touchpoint to create seamless real estate journeys for customers.
Customer Experience & Touchpoints Audit
Evaluating real estate experiences to identify areas for improvement and enhanced satisfaction.
Policies & Procedures Writing
Crafting clear guidelines to streamline operations and ensure consistency in real estate transactions.
Customer Service Operations Setup
Establishing robust customer service frameworks to deliver exceptional experiences in real estate.
Customer Rituals & Ceremonies Design
Creating memorable rituals and ceremonies to enrich the emotional connection with real estate.
Customer Experience Maturity Assessment
Assessing the maturity of customer experience practices to guide strategic improvements in real estate.
Customer Experience Vision Design
Developing a clear vision and roadmap to drive customer-centricity and innovation in real estate.
Customer Experience Games & Workshops
Engaging activities to foster team collaboration and creativity, enhancing real estate experiences.
Customer Experience Courses
Empowering real estate professionals with knowledge and skills to deliver exceptional customer experiences.
Customer Experience Trainings
Interactive sessions to enhance employee capabilities and embed customer-centric practices in real estate operations.
Customer Personas & Archetypes Design
Developing detailed profiles that capture the diverse needs, preferences, and behaviors of your target audience.
Digital Self-Service Solutions
Creating seamless and user-friendly digital platforms to empower customers in managing their needs independently.
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
No items found.
No items found.
No items found.
No items found.
No items found.
No items found.
Design Like a Pro with Our Consulting & CX Templates
Unlock Professional Quality and Effortless Design with Our Exclusive & Free Templates
FAQs
Customer Experience (CX) in Telecom
What is Customer Experience (CX) in the telecom industry?
Customer Experience (CX) in the telecom industry refers to the interactions and perceptions customers have with their telecom service providers, including everything from service setup and usage to customer support and billing.
Why is CX important in the telecom industry?
CX is crucial in the telecom industry because it directly affects customer satisfaction, loyalty, and retention, which are essential for maintaining a competitive edge and driving business growth.
How can telecom companies improve CX for their customers?
Telecom companies can improve CX by providing reliable and high-quality service, ensuring clear and proactive communication, offering responsive customer support, and simplifying billing and service plans.
What are some common CX challenges in the telecom industry?
Common CX challenges include managing service outages, addressing customer complaints quickly, ensuring transparency in billing, and keeping up with rapidly changing technology and customer expectations.
How does technology enhance CX in the telecom industry?
Technology enhances CX by enabling self-service portals, providing real-time service monitoring, offering personalized service plans through data analytics, and using AI for customer support and predictive maintenance.
What role does customer feedback play in improving CX in telecom?
Customer feedback is essential for identifying pain points, understanding customer needs and preferences, guiding service improvements, and enhancing overall customer satisfaction.
How can telecom companies measure CX performance?
Telecom companies can measure CX performance through customer satisfaction surveys, Net Promoter Scores (NPS), online reviews, tracking key metrics such as churn rates, call resolution times, and service uptime.
What are some best practices for delivering excellent CX in the telecom industry?
Best practices include providing consistent and reliable service, ensuring transparent and easy-to-understand billing, offering proactive and efficient customer support, and continually innovating to meet customer needs.
Can enhancing CX lead to increased customer retention in the telecom industry?
Yes, enhancing CX can lead to increased customer retention by building trust, fostering long-term relationships, and creating positive experiences that encourage customers to stay with their provider.
What innovative CX strategies are being adopted by leading telecom companies?
Innovative CX strategies include implementing AI-powered chatbots for instant support, offering personalized service recommendations, using data analytics for predictive maintenance, providing seamless omni-channel support, and leveraging 5G technology to enhance service quality and customer experiences.