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Office
601 Burj Al Salam, Trade Center, Dubai
CX Summit EMEA | CX Event
Forrester’s flagship customer experience conference in Europe, offering insights into CX strategies, digital transformation, and the integration of AI technologies.
June 2, 2025
45
Days
12
Hours
44
Mins
29
Secs
Contributor
The CX Summit EMEA 2025, hosted by Forrester, is a leading event for customer experience professionals across Europe. Taking place from June 2–4, 2025, in London, the summit provides a platform for CX, digital, and marketing leaders to explore emerging trends and strategies in customer experience management.
Attendees will benefit from a range of sessions, including analyst-led roundtables, industry-focused meetups, and practical workshops. The summit will cover topics such as the integration of AI in CX, aligning cross-functional teams, and designing customer-centric experiences. Participants will also have the opportunity to earn certifications and engage in exclusive programs like the Executive Leadership Exchange and the Forrester Women’s Leadership Program.
Link: Forrester CX Summit EMEA
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
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Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
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Behavioral Economics Is Dead: Debates on Its Future
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