Renascence Blogs
Experience Journal
Ideas, insights, thoughts and many more in our customer experience blog
The Chronicle Journal: Behavioral Science Is Set To Revolutionize Customer Experience
REBEL Reveal is engineered to bridge the gap between Behavioral Economics and Customer Experience, providing businesses with actionable insights to enhance their CX strategies. The toolkit features 36 meticulously designed cards, each focusing on a specific behavioral bias and its effect on key CX areas such as customer satisfaction, loyalty, engagement and more.
Work Motivation: From Monday Meh to Mission-Driven
Let's delve deeper through a behavioral science lens, exploring the interplay of intrinsic needs, effective recognition, and the ever-evolving landscape of aspirations.
Exploring Customer Needs in Real Estate Through Jobs-To-Be-Done
Why do customers choose certain products or services? This question often leads businesses down a path of complex demographic studies and market analyses.
The Power of a Bias-Free Goal Evaluation for Year-End Success
The first thing my partner and I usually ask each other when we get home is: “How was your day?” I realized that I typically focus on the negative aspects of the day and the tasks that I haven’t completed. I seldom focus on the positive aspects and what I achieved that day.
Marriott's Bold Move
In the fast-paced world of business, strategic partnerships are often formed based on financial considerations and mutual benefits. However, the story of Marriott's switch from Coca-Cola to PepsiCo in 1991 is a testament to the significance of genuine intentions and the impact of such decisions on market share and customer experience.
Beware of These 5 Behavioural Biases When Reading Articles Online
Discover how biases influence our online reading and ways to read more critically.
Top 3 Behavioural Biases to Use To Elevate Your Pricing Strategy
Understanding Behavioral Pricing: Explore 3 biases influencing your customers decisions and learn actionable strategies for your business.
The HUMANS Framework
Learn How to Use the HUMANS Framework to Create Policies That are Adopted and Endorsed
5 Reasons Why You Should be Using Behavioral Science as a CX Professional
Behavioral science is the multidisciplinary study of human behavior, and it challenges the notion that customers make rational decisions.
5 Signs You're Falling Prey to the Sunk-Cost Fallacy
Over the weekend, I found myself watching a Netflix series that I realized had become quite boring and unenjoyable. I complained to my partner about this, and he asked, "Then why do you still watch it?" and I responded, "Because I have already watched 2 seasons." In that moment, I realized I had fallen prey to the sunk-cost fallacy.
Can you really rely on your memories? How cognitive biases skew your experiences
In this article, we will delve into some common cognitive biases that can affect our memories and discuss strategies for minimizing their impact
A quick guide to creating a better handover experience
There are some defining moments throughout all stages of a real estate customer journey that should be treated differently, with higher degree of importance and care. Do you know how to identify these moments?
Mystery Shopping is Broken. Here is why.
The whole point of mystery shopping is to find out what actual customers experience - but most mystery shopping programs fail miserably at this. These are the fundamental mistakes.
Stop being focused just on "positive" in CX. Sometimes it won't even matter.
"Positive" is not a panacea. And will never be
Customer experience in the Real Estate industry – here's how to get it right!
Buying a new home is not an impulse purchase and when it comes to making the big commitment, customer experience is a key decision driver for investors, sellers and end-users alike. In an industry that is built on a long-term relationship, bolstering your customer satisfaction levels will not be enough anymore.
Customer experience journey mapping: 8 ways how the industry is getting it all wrong
Needless to say that every single company is trying to map their own journey: customer service, customer experience, purchase decision or user experience – they are all journeys but often confused and mixed.
Stop capturing customer satisfaction after every transaction
What would happen if after every single interaction you asked your partner about how much love he or she shared with you on a scale from 1 to 10?
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Winning the Competitive Edge: How Stellar Customer Experience (CX) Keeps You Ahead
In the race to win customers’ hearts, standout customer experience (CX) is your secret weapon. With companies grappling for market share, those that craft memorable, enjoyable customer interactions are the ones that lead the pack.
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Unlocking Operational Efficiency Through Stellar Customer Experience (CX)
Ever felt like your business operations could use a turbo boost? You’re not alone. Many companies find themselves bogged down by inefficiencies that not only slow them down but also hurt customer satisfaction. Here’s a bit of good news: improving your customer experience (CX) can dramatically enhance your operational efficiency.
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How Customer Experience (CX) Drives Business Growth: A Data-Driven Analysis with Real-World Examples
In today's fast-paced market environment, the significance of customer experience (CX) cannot be overstated. As businesses strive to differentiate themselves, understanding the direct link between CX and business growth becomes crucial.
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How Customer Experience (CX) Enhances Customer Satisfaction and Drives Business Success
In today’s competitive business landscape, customer experience (CX) stands out as a critical differentiator. More than just a buzzword, effective CX strategies are pivotal in enhancing customer satisfaction, which in turn drives substantial improvements in business performance across various metrics
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
Aslan Patov x Gaia Living. Is Dubai's real estate market a bubble?
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
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