Behavioral Bias Bingo

Step 1: Setup

• Materials Needed: "Rebel Unravel" deck featuring common behavioral biases, bingo cards with listed biases, markers or chips for marking squares, scenario cards depicting typical customer interactions, flip charts, and markers.
• Room Preparation: Arrange tables or workstations for each team, ensuring easy access to materials.

Step 2: Briefing Participants

• Explain the purpose of the game: to identify behavioral biases in customer interactions and brainstorm strategies to mitigate their effects.
• Provide a brief overview of the "Rebel Unravel" deck and how it will be used during the game.

Step 3: Distributing Materials

• Give each participant a bingo card featuring a grid of common behavioral biases.
• Place scenario cards in the center of each table for teams to reference during the game.

Step 4: Identifying Biases

• Teams draw scenario cards and discuss which biases may be influencing the customer's behavior in each situation.
• Participants mark the corresponding squares on their bingo cards for each identified bias.

Step 5: Strategy Development

• Once biases are identified, teams brainstorm strategies to address or counteract them, focusing on improving the overall customer experience.

Step 6: Presentation of Strategies

• Each team presents their identified biases and proposed strategies to the group, explaining how they would implement them in real-world scenarios.

Step 7: Feedback and Discussion

• After each presentation, facilitate a discussion where teams can receive feedback on their strategies and share insights with one another.

Step 8: Reflection

• Encourage participants to reflect on the biases they identified and the strategies they developed, considering how they might apply these learnings in their roles.

Step 9: Continuous Play

• Continue playing additional rounds of Behavioral Bias Bingo with new scenario cards and bingo grids to reinforce learning and encourage further exploration of biases.

Step 10: Debriefing

• Conduct a debrief session to summarize key learnings from the game and discuss how participants can integrate their insights into their work.

Step 11: Feedback Collection

• Gather feedback from participants on the effectiveness of the game in raising awareness of behavioral biases and fostering collaboration.

Step 12: Follow-Up

• Follow up with participants to see how they have applied their learnings from the game in their daily interactions with customers.

Step 13: Celebrating Success

• Recognize and celebrate teams or individuals who demonstrated a deep understanding of behavioral biases and proposed innovative strategies to address them.

Step 14: Continued Learning

• Encourage ongoing learning and exploration of behavioral economics principles through additional training sessions, workshops, or reading materials.

Behavioral Bias Bingo offers a dynamic and engaging way for participants to learn about and address common biases that impact customer interactions, ultimately leading to more effective and empathetic customer experiences.