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hi, we are renascence

A group of customer experience professionals who are united by the passion for understanding human behaviour

Values
We stand by our word & appreciate honesty, love exploring and discovering new ways, we nurture courage and don't give in to the status quo.
Vision
We envision a frictionless world where a customer is not labelled one anymore, he is just a human with desires some of which are expressed, some not. But all are equally understood by businesses and service providers.
Mission
Our mission is to enable brands, consulting teams and industries with knowledge and tools to truly understand the customer, his behavior and needs.
Role
Together with the world we would like to put the customer's agenda in the center and pursue it: understand, design & implement new experiences.
Our team
Aslan Patov
Founder & CEO
Aslan is a choice architect and advocate of behavioural science. For 15 years he has been helping brands by bringing clarity into processes, environments and decisions in Moscow, London and Dubai.

Aslan's experience in tech startups, advertising & research agencies helped him establish Renascence aimed at injecting behavioral science in customer experience & service design.
Aslan Patov
Founder & CEO
Aslan is a choice architect and advocate of behavioural science. For 15 years he has been helping brands by bringing clarity into processes, environments and decisions in Moscow, London and Dubai.

Aslan's experience in tech startups, advertising & research agencies helped him establish Renascence aimed at injecting behavioral science in customer experience & service design.
Matthias Marino
Partner
After studying business psychology in Germany, Matthias applied his understanding of human behaviour as a consultant in hospitality and events.

He is passionate about understanding customers and is advocating for their rights to be exposed to experiences that are unforgettable in nature.
Matthias Marino
Partner
After studying business psychology in Germany, Matthias applied his understanding of human behaviour as a consultant in hospitality and events.

He is passionate about understanding customers and is advocating for their rights to be exposed to experiences that are unforgettable in nature.
Melinda Meskula
Senior Consultant
Melinda developed her passion for CX in the customer centric hospitality industry and joined Renascence to follow her desire to shape customer journeys. She is driven by a strong sense of empathy and aims to improve customer interactions and experiences.

Having worked in the past with multiple international brands she decided to bring in her knowledge and switch her attention to process heavy industries where she could make a significant impact.
Melinda Meskula
Senior Consultant
Melinda developed her passion for CX in the customer centric hospitality industry and joined Renascence to follow her desire to shape customer journeys. She is driven by a strong sense of empathy and aims to improve customer interactions and experiences.

Having worked in the past with multiple international brands she decided to bring in her knowledge and switch her attention to process heavy industries where she could make a significant impact.
Lorna Radmore
Consultant
Lorna developed a passion for crafting and developing customer experiences after many years in frontline hospitality.

She delivered professional development trainings & enjoys leveraging data-driven customer insights to enhance experiences and drive business growth.

Lorna Radmore
Consultant
Lorna developed a passion for crafting and developing customer experiences after many years in frontline hospitality.

She delivered professional development trainings & enjoys leveraging data-driven customer insights to enhance experiences and drive business growth.

Hadeel Taha
Consultant
Hadeel commenced her career in management consulting and specialised in Experience Design, Digital Transformation and Blockchain.

Prior to joining Renascence, Hadeel discovered her passion in understanding consumer behaviour to design services that bring a fresh perspective to any work environment and help clients start on their customer experience journey.
Hadeel Taha
Consultant
Hadeel commenced her career in management consulting and specialised in Experience Design, Digital Transformation and Blockchain.

Prior to joining Renascence, Hadeel discovered her passion in understanding consumer behaviour to design services that bring a fresh perspective to any work environment and help clients start on their customer experience journey.
Peppiina Pentti
Consultant
Peppiina is a seasoned customer experience professional with an in-depth knowledge in hospitality and on-demand services.

Her past experience helped her discover her passion in service design, design thinking, and developing customer-centric experiences.
Peppiina Pentti
Consultant
Peppiina is a seasoned customer experience professional with an in-depth knowledge in hospitality and on-demand services.

Her past experience helped her discover her passion in service design, design thinking, and developing customer-centric experiences.
Barbara Kardos
Associate Consultant
Barbara obtained her masters in business analytics and marketing. Her passion for customer experience however, comes from her hospitality background where she developed a strong sense of empathy.

Besides leveraging her strong interpersonal skills, she focuses on the implementation of data-driven solutions and follows design-thinking practices to improve service experience and customer journeys.
Barbara Kardos
Associate Consultant
Barbara obtained her masters in business analytics and marketing. Her passion for customer experience however, comes from her hospitality background where she developed a strong sense of empathy.

Besides leveraging her strong interpersonal skills, she focuses on the implementation of data-driven solutions and follows design-thinking practices to improve service experience and customer journeys.
Stella Pasala
Manager, Accounting & Operations
Stella has over 14 years experience in administration, accounting and operations. She has a bachelor of commerce, but she looks after so much more than just our accounting. Her multi-tasking ability is what keeps our fast-growing company running smoothly.
Stella Pasala
Manager, Accounting & Operations
Stella has over 14 years experience in administration, accounting and operations. She has a bachelor of commerce, but she looks after so much more than just our accounting. Her multi-tasking ability is what keeps our fast-growing company running smoothly.
Our clients
Our thoughts