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hi, we are renascence

A group of customer experience professionals who are united by the passion for understanding human behaviour

Values
We stand by our word & appreciate honesty, love exploring and discovering new ways, we nurture courage and don't give in to the status quo.
Vision
We envision a frictionless world where a customer is not labelled one anymore, he is just a human with desires some of which are expressed, some not. But all are equally understood by businesses and service providers.
Mission
Our mission is to enable brands, consulting teams and industries with knowledge and tools to truly understand the customer, his behavior and needs.
Role
Together with the world we would like to put the customer's agenda in the center and pursue it: understand, design & implement new experiences.
Aslan Patov
Founder & CEO
Aslan is a choice architect and advocate of behavioural science. For 15 years he has been helping brands by bringing clarity into processes, environments and decisions in Moscow, London and Dubai.

Aslan's experience in tech startups, advertising & research agencies helped him establish Renascence aimed at injecting behavioral science in customer experience & service design.
Aslan Patov
Founder & CEO
Aslan is a choice architect and advocate of behavioural science. For 15 years he has been helping brands by bringing clarity into processes, environments and decisions in Moscow, London and Dubai.

Aslan's experience in tech startups, advertising & research agencies helped him establish Renascence aimed at injecting behavioral science in customer experience & service design.
Melinda Meskula
Director
Melinda developed her passion for CX in the customer centric hospitality industry and joined Renascence to follow her desire to shape customer journeys. She is driven by a strong sense of empathy and aims to improve customer interactions and experiences.

Having worked in the past with multiple international brands she decided to bring in her knowledge and switch her attention to process heavy industries where she could make a significant impact.
Melinda Meskula
Director
Melinda developed her passion for CX in the customer centric hospitality industry and joined Renascence to follow her desire to shape customer journeys. She is driven by a strong sense of empathy and aims to improve customer interactions and experiences.

Having worked in the past with multiple international brands she decided to bring in her knowledge and switch her attention to process heavy industries where she could make a significant impact.
Ella Vennice
Senior Consultant
Ella is an "&" person who thrives in the intersection of dualities – analytical and creative, intuitive and inquisitive, flexing between high-level strategies and detailed execution.

This has manifested in her professional career as a consultant who brings creative to strategy, and strategy to creative.
Ella Vennice
Senior Consultant
Ella is an "&" person who thrives in the intersection of dualities – analytical and creative, intuitive and inquisitive, flexing between high-level strategies and detailed execution.

This has manifested in her professional career as a consultant who brings creative to strategy, and strategy to creative.
Ahmed Gadou
Senior Consultant
Ahmed worked as a Business Process Improvement Specialist at GMG - a holding group famous for their sports brands like Nike, Under Armor, Sun and Sand Sports.

He stands for comprehensive, user-friendly, yet simple processes that power most sophisticated product & service solutions.
Ahmed Gadou
Senior Consultant
Ahmed worked as a Business Process Improvement Specialist at GMG - a holding group famous for their sports brands like Nike, Under Armor, Sun and Sand Sports.

He stands for comprehensive, user-friendly, yet simple processes that power most sophisticated product & service solutions.
Noor Hafez
Head of Mystery
Noor leads Renascence's mystery audit program. Prior to joining Renascence, she was the lead Account Manager for the public relations department in Sahara Management consultancy, where she was the focal point for major clients in different expertise areas.
Noor Hafez
Head of Mystery
Noor leads Renascence's mystery audit program. Prior to joining Renascence, she was the lead Account Manager for the public relations department in Sahara Management consultancy, where she was the focal point for major clients in different expertise areas.
Yara Hammouri
Junior Consultant
Yara obtained her masters in digital business. Her degree instilled the passion for business transformation and CX, which grew as she saw the impact and significance of it while working for various clients in management consulting.

Before joining Renascence, she was a management consultant in a graduate program in Serco – an international public service company.
Yara Hammouri
Junior Consultant
Yara obtained her masters in digital business. Her degree instilled the passion for business transformation and CX, which grew as she saw the impact and significance of it while working for various clients in management consulting.

Before joining Renascence, she was a management consultant in a graduate program in Serco – an international public service company.
Anagiel Guevarra
Associate
Prior to becoming a CX consultant, Ana was developing strategies for foreign exchange, stocks, and cryptocurrency trading.

Along with her personal advocacy to encourage people to incorporate empathy in their decision-making process, her skills cultivated around research and quantitative analysis.
Anagiel Guevarra
Associate
Prior to becoming a CX consultant, Ana was developing strategies for foreign exchange, stocks, and cryptocurrency trading.

Along with her personal advocacy to encourage people to incorporate empathy in their decision-making process, her skills cultivated around research and quantitative analysis.
Aziz Abdulfattah
Associate
Prior to joining Renascence Aziz has interned with us, Ferrero and Mindshare. It gave him a perspective of both the brand and customer sides..

During the internship he was exposed to a set of brands including Henkel, Fine, Bupa, Sanofi, Haagen Dazs, Marico. Aldar, and Chalhoub. He finally chose to side with Renascence to defend customers & transform businesses.
Aziz Abdulfattah
Associate
Prior to joining Renascence Aziz has interned with us, Ferrero and Mindshare. It gave him a perspective of both the brand and customer sides..

During the internship he was exposed to a set of brands including Henkel, Fine, Bupa, Sanofi, Haagen Dazs, Marico. Aldar, and Chalhoub. He finally chose to side with Renascence to defend customers & transform businesses.
Milan Thomas
Research Analyst
Milan conducted qualitative and quantitative research work for various FMCG companies in India and parts of Middle East.

Worked on projects for Reckitt Benckiser, Perfetti Van Melle (India), Tata group (real estate).
Milan Thomas
Research Analyst
Milan conducted qualitative and quantitative research work for various FMCG companies in India and parts of Middle East.

Worked on projects for Reckitt Benckiser, Perfetti Van Melle (India), Tata group (real estate).
Stella Pasala
Manager, Accounting & Operations
Stella has over 14 years experience in administration, accounting and operations. She has a bachelor of commerce, but she looks after so much more than just our accounting. Her multi-tasking ability is what keeps our fast-growing company running smoothly.
Stella Pasala
Manager, Accounting & Operations
Stella has over 14 years experience in administration, accounting and operations. She has a bachelor of commerce, but she looks after so much more than just our accounting. Her multi-tasking ability is what keeps our fast-growing company running smoothly.
Our clients
Our thoughts