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Customer Experience Transformation & Behavioral Economics
World's 1st consultancy to fuse behavioral economics & customer experience to reshape customer journeys with unparalleled insight and precision.
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Are you looking to optimize your business operations and drive growth? Our management consulting services provide expert guidance and strategic solutions to help you achieve your goals. From process improvement to organizational restructuring, we have the expertise to transform your business.
Personalizing the Customer Experience
Maximize your business's capabilities with our extensive management consulting services, tailored to deliver a personalized customer experience.
Addressing Behavioral Challenges
Harness the power of behavioral economics to address pain points that your customers may not explicitly express.
Enhance Customer Experience
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Discover our carefully curated collection of case studies that demonstrate our expertise across various industries. Filter by category to uncover the most relevant success stories that can inspire and inform your business decisions. Are you ready to become the next success story and elevate your customer excellence to new heights with our proven strategies?
NINE
CX Transformation Programs Completed in Real Estate
1000s
Processes, Journeys & Blueprints Mapped
65%
Average Process Improvement Score Achieved
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
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Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
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You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
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SVP Innovations
Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director
Great, effective team that goes extra miles and provides great service. Very professional & friendly.
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Renascence Services
Discover our Range of Management Consulting Services
Explore our wide range of services designed to help businesses thrive and succeed.
Enhance Your Business with Our Expertise
From strategic planning to customer experience optimization, our services are tailored to meet your specific business needs.
Unlock Your Business Potential with Us
Our team of experts is here to guide you every step of the way.
Transform Your Business with Our Solutions
Take your business to new heights with our comprehensive solutions.
Experience Echoes
Real Results, Real Experiences
Explore How We've Transformed Businesses & Brands with Strategic Insights and Real Results
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Mysterya.io: Revolutionizing Customer Experience Audits
Explore our wide range of courses, decks of cards, and mystery audits to enhance your knowledge and improve your business.
REBEL Explore: Unveiling the Unconscious Drivers of Customer Experience
A toolkit designed to illuminate the unconscious behavioral dynamics that mold human experiences.
Leading the Charge: Unraveling Unconscious Biases in Customer Experience
The only consulting firm globally specializing in overcoming unconscious biases to redefine customer interactions.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
Behavioral Economics
Behavioral Economics Statistics: Data That Drives Insight
Behavioral economics has moved from the pages of academic journals into the strategy rooms of some of the world’s most influential organizations. But with that shift comes a demand for something more than theory — measurable impact. In 2026, leaders are no longer asking, “Is behavioral economics useful?” They’re asking, “What can the data prove?”
Behavioral Economics
Behavioral Economics Best Book: The Must-Read Title of 2026
In a world saturated with books on decision-making, nudge theory, and choice architecture, it’s not easy for a new title to rise above the noise. But in 2026, one book isn’t just being discussed — it’s being applied. Across boardrooms, design sprints, public sector policy rooms, and CX labs, this book has become a behavioral blueprint for designing better experiences.
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Innovation Management
Customer Experience (CX) and Innovation: Lessons from Bold Brands
Customer Experience (CX) and innovation are no longer parallel strategies. In 2026, they are mutually reinforcing engines of differentiation — with the most successful brands designing CX not just to serve, but to surprise, experiment, and evolve. The boldest companies aren’t asking how to improve satisfaction. They’re asking, “How can we emotionally reinvent the journey, and scale it through innovation?”
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Employee Experience
Real-Life Employee Experience (EX) Strategy Examples: Lessons From The Leaders
In 2026, Employee Experience (EX) has moved from theory to transformation — but the real magic isn’t in frameworks or buzzwords. It’s in the strategies bold brands are already using to build emotional resonance, reduce friction, and align internal culture with external promises. In this article, we’ll unpack real-life EX strategy examples, grounded in behavioral science and CX integration, to show what’s working, how it’s done, and what we can all learn from it.
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Employee Experience
The Hottest Employee Experience (EX) Jobs in London: What Recruiters Are Looking For
If New York is the capital of finance and San Francisco is the heart of tech, then London in 2026 has become the global hub for Employee Experience (EX) careers. Why? Because the city is at the intersection of three powerful forces: hybrid work evolution, digital transformation, and emotional brand strategy.
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Employee Experience
How Important Is Employee Experience (EX)? What the Data Tells Us In 2026
Employee Experience (EX) isn’t just an HR trend anymore — it’s a strategic battleground. In 2026, organizations across every sector are discovering a hard truth: you can’t build a great customer experience without first getting EX right. The data now backs what intuition and culture have long hinted at — EX isn’t a feel-good initiative. It’s a performance multiplier, a trust engine, and increasingly, a brand’s most valuable internal asset.
Behavioral Economics
Behavioral Economics vs Traditional Economics: Embracing the Irrational
When we strip the academic terms away, the real distinction between traditional and behavioral economics comes down to how people make decisions in real life — and why they so often don’t follow “rational” models.
Behavioral Economics
Behavioral Economics & Social Media: How the Field Is Trending Online
There’s a strange irony in the rise of behavioral economics on social media. A field that once thrived in lecture halls and research journals is now going viral in 60-second reels and tweet threads.
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Employee Experience
Why Employee Experience (EX) Is the New Brand Strategy
For years, brands invested fortunes in external storytelling — taglines, campaigns, activations. But in 2026, that model is broken. Today, your strongest branding isn’t coming from your ads — it’s coming from your people. In boardrooms and branding agencies alike, one idea is making waves: Employee Experience (EX) is your brand strategy.
Behavioral Economics
Why Behavioral Science? The Case for Studying Human Behavior in a Complex World
In a world obsessed with data dashboards and predictive models, the biggest blind spot isn’t the numbers—it’s the people behind them. Behavioral science emerged to decode the gap between what customers say and what they actually do, between intention and action, and between logic and reality.
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Employee Experience
Employee Experience (EX) vs Customer Experience (CX): What’s the Difference?
In 2025, Employee Experience (EX) and Customer Experience (CX) are no longer competing for attention—they’re strategic allies in every organization serious about performance, retention, and relevance.
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Employee Experience
Top Employee Experience (EX) Designer Jobs in 2025
If 2020 was the year Employee Experience (EX) entered the conversation, then 2025 is the year it took over the org chart. The demand for professionals who can design, embed, and evolve workplace experiences has surged—and we’re not just talking about HR generalists with new titles.
Behavioral Economics
Behavioral Economics and Finance: A New Approach to Markets
Traditional finance has long assumed that people make rational decisions—that markets reflect logic, probability, and perfect information. But ask any investor, trader, or consumer who’s watched prices swing on rumor or emotion, and they’ll tell you: markets are human.
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Employee Experience
The Ultimate Employee Experience (EX) Summit 2025
The workplace is not what it used to be—and in 2025, the Employee Experience (EX) is no longer a supporting act. It’s the main stage. Amid global talent shortages, rising demands for hybrid equity, behavioral personalization, and cultural cohesion, EX has become the epicenter of organizational strategy.
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Customer Experience
Customer Experience (CX) Best Practices for 2025
The Customer Experience (CX) game in 2025 isn’t just about satisfaction—it’s about relevance, emotion, and behavioral precision. Consumers have become more demanding, attention is scattered across devices, and expectations for speed and empathy have reached new highs.
Experience exceptional consulting services that drive business growth and success.
Our consulting company offers a wide range of services designed to help businesses thrive. With our expertise in management consulting and customer experience, we provide strategic solutions tailored to your unique needs. From comprehensive courses and decks of cards to mystery audits and insightful case studies, we deliver tangible results that propel your business forward. Trust us to be your partner in success.
Transform Your Business Today
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The Architects of Transformation
Meet Your Team
Our team of experts is driving the future of customer experience by combining innovative thinking with deep industry knowledge.
John Doe
CEO
With over 10 years of experience in management consulting.
Jane Smith
Marketing Director
Specializes in customer experience and brand strategy.
Michael Johnson
Operations Manager
Expertise in process optimization and project management.
Sarah Williams
HR Manager
Passionate about talent acquisition and employee development.
David Brown
Finance Manager
Brings extensive experience in financial analysis and planning.
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Join our team
Explore our open positions and take your career to new heights.
Riwa Al Hakeem
Junior Consultant
Ruba Al Hakeem
Consultant
Milan Thomas
Data Analyst
Noor Abdelhafez
Head of Mystery
Ayman Ahmed
P&P Specialist
Aziz Abdulfattah
Consultant
Lerato Mantsui
Senior Consultant
Anagiel Guevarra
Consultant
Stephanie Assio
Director
Aslan Patov
Founder & CEO
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FAQs
Few questions we frequently encounter in regards to customer experience consulting
What is customer experience consulting?
Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.
Why is customer centricity important for businesses?
Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.
How can customer experience consulting benefit my business?
Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.
What are the key components of a successful customer experience strategy?
A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.
How does customer feedback play a role in customer centricity?
Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.
What tools and technologies are used in customer experience consulting?
Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.
How can businesses measure the success of their customer experience initiatives?
Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.
What are common challenges in implementing a customer-centric culture?
Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.
How can personalization improve customer experience?
Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.
What role does employee training play in customer experience consulting?
Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.
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