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Semper experientia

Customer experience through the prism of human behavior

Check our work
See our services
Some of our recent work
Unique approach that leads to practical solutions fast
Aldar Group
Transforming & setting up the customer experience function
Reel Cinema
Complementing journeys & operations with a new info screen ui
Level Shoes
Behavioral economics + customer experience = transformation
Dubai Properties
Experience design. From signing an SPA to becoming a home owner
Chalhoub Group
Transforming internal culture through a group-wide CX Academy
Emaar
Transforming group-wide customer experience in Emaar
Check other case studies
Our clients
“
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client. I enjoy bouncing ideas with them.
Ilaria Buonpane, Head of CX in Chalhoub Group
We can help you with
Experience Design
Define a customer experience path that is unique, workable, delightful, exemplary and fun to work on with us.
Learn more
Mystery Shopping
A mystery shopping approach that will provide valuable insights on customer experience & bring associates support back.
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Market Research
Navigate through the complexity of human behavior and market insights & address the most strategic issues with us.
Learn more
“
Working with the team is a great pleasure and a stimulating experience. They always understand the business requirements and has proven to always deliver against the very high expectations I was setting.

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.
Gregoire Charpe-Civatte, Head of CX in Majid Al Futtaim
Why choose us?
Few things we think you need to know about us
  • Approach. Always Bespoke
    We do not ask our associates to follow frameworks, we give them those and ask to think outside the box, adapt to the industry and needs.
    A
  • Speed. Hours vs Years
    We are a boutique agency. We choose to stay small, to be flexible & foster agile knowledge circulation, innovation and implementation of the new findings. Unlike bigger consultancies, it takes us hours to implement, and not years.
    B
  • Insights. We see things many don't
    Human beings are not as simple as journey maps. To better understand customers, we regularly innovate and source knowledge from behavioral sciences, the science of emotions and body language in our daily routine.
    C
  • People. We innovate in attitude
    We pick the best people carefully assessing their EQ. We love working with those who are divinely discontent, open and curious.
    D
  • Tools. Power of a think tank
    We don't use tools provided by the industry. We are learning from the best and invent our own.
    E
“
From the beginning they have felt like an extension of my team, working alongside and independently engaging those directly involved in the project as well as the supporting functions surpassing my expectations.
Alex Davies, COO in Dubai Properties
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OUR TEAM
Team
Renascence
A group of CX professionals united by the passion for understanding human behaviour.
More about us