Customer Experience Transformation & Behavioral Economics

World's 1st consultancy to fuse behavioral economics & customer experience to reshape customer journeys with unparalleled insight and precision.

Preferred by leading brands
as a partner for outstanding results

Transform

Strategic Solutions for Your Business Potential

Are you looking to optimize your business operations and drive growth? Our management consulting services provide expert guidance and strategic solutions to help you achieve your goals. From process improvement to organizational restructuring, we have the expertise to transform your business.

Personalizing the Customer Experience

Maximize your business's capabilities with our extensive management consulting services, tailored to deliver a personalized customer experience.

Addressing Behavioral Challenges

Harness the power of behavioral economics to address pain points that your customers may not explicitly express.

Enhance Customer Experience

Discover the Impact:
Numbers Tell the Real Story!

Discover our carefully curated collection of case studies that demonstrate our expertise across various industries. Filter by category to uncover the most relevant success stories that can inspire and inform your business decisions. Are you ready to become the next success story and elevate your customer excellence to new heights with our proven strategies?

NINE

CX Transformation Programs Completed in Real Estate

1000s

Processes, Journeys & Blueprints Mapped

65%

Average Process Improvement Score Achieved

Renascence Podcasts

Experience Loom

Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.

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Satisfied Clients

Hear what our clients have to say about our customer experience projects

You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.

Ilaria Buonpane

Head of CX

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.

Gregoire Charpe

VP CX

From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.

Alex Davies

Vice-President

The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.

Fernando Sanchez

SVP Innovations

Very proactive & patient experts. Always excellent outcome. Loved working with them.

Ahmed Elsaadi

CX Director

Great, effective team that goes extra miles and provides great service. Very professional & friendly.

Asma Ben Salah

VP Communities

Join Our Circle of Innovators. Sign Up Now!

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Renascence Services

Discover our Range of Management Consulting Services

Explore our wide range of services designed to help businesses thrive and succeed.

Enhance Your Business with Our Expertise

From strategic planning to customer experience optimization, our services are tailored to meet your specific business needs.

Unlock Your Business Potential with Us

Our team of experts is here to guide you every step of the way.

Transform Your Business with Our Solutions

Take your business to new heights with our comprehensive solutions.

Explore Our Exclusive
Franchise Program

Leverage our industry expertise, strong brand reputation, and cutting-edge tools to drive success in your local market. Partnering with Renascence Consulting empowers you to deliver exceptional results to clients. Unlock your potential with a Renascence franchise today!

Mysterya.io: Revolutionizing Customer Experience Audits

Explore our wide range of courses, decks of cards, and mystery audits to enhance your knowledge and improve your business.

REBEL Explore: Unveiling the Unconscious Drivers of Customer Experience

A toolkit designed to illuminate the unconscious behavioral dynamics that mold human experiences.

Leading the Charge: Unraveling Unconscious Biases in Customer Experience

The only consulting firm globally specializing in overcoming unconscious biases to redefine customer interactions.

Our main expertise lies in these areas
01

Customer Experience Transformation

02

Customer Experience Courses & Training

03

Customer Centric Management Consulting

04

Customer Centric Digital Transformation

Renascence Blogs

Experience Journal

Discover the latest industry trends and expert insights in our blog.

Marketing

The Power of Storytelling in Marketing

Learn how storytelling can elevate your marketing strategy.
John Doe
11 Jan 2022
5 min read
Technology

The Future of AI in Business

Discover how AI is transforming industries and shaping the future.
Jane Smith
11 Jan 2022
5 min read
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Michael Johnson
11 Jan 2022
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Emily Davis
11 Jan 2022
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David Wilson
11 Jan 2022
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Sarah Thompson
11 Jan 2022
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Behavioral Economics

The Chronicle Journal: Behavioral Science Is Set To Revolutionize Customer Experience

REBEL Reveal is engineered to bridge the gap between Behavioral Economics and Customer Experience, providing businesses with actionable insights to enhance their CX strategies. The toolkit features 36 meticulously designed cards, each focusing on a specific behavioral bias and its effect on key CX areas such as customer satisfaction, loyalty, engagement and more.
Aslan Patov
December 17, 2024
2
min read
Service Design

Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences

Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design in Restaurants: Crafting Exceptional Dining Experiences

Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences

Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Aslan Patov
November 7, 2024
12
min read
Service Design

Top Service Design Books: Essential Reads for Enhancing Customer Experiences

Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences

Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent

Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale

Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) Guide: Building a Positive and Productive Workplace

Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace

Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

What is Employee Experience (EX)? A Definition

Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations

Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace

In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Enhancing Employee Experience with Innovative Tools

In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity

Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Aslan Patov
November 7, 2024
12
min read

Experience exceptional consulting services that drive business growth and success.

Our consulting company offers a wide range of services designed to help businesses thrive. With our expertise in management consulting and customer experience, we provide strategic solutions tailored to your unique needs. From comprehensive courses and decks of cards to mystery audits and insightful case studies, we deliver tangible results that propel your business forward. Trust us to be your partner in success.

Transform Your Business Today

Discover our innovative solutions to drive growth and improve customer satisfaction.

The Architects of Transformation

Meet Your Team

Our team of experts is driving the future of customer experience by combining innovative thinking with deep industry knowledge.

John Doe
CEO

With over 10 years of experience in management consulting.

Jane Smith
Marketing Director

Specializes in customer experience and brand strategy.

Michael Johnson
Operations Manager

Expertise in process optimization and project management.

Sarah Williams
HR Manager

Passionate about talent acquisition and employee development.

David Brown
Finance Manager

Brings extensive experience in financial analysis and planning.

We're hiring!
Join our team

Explore our open positions and take your career to new heights.

We're hiring!

Join our team of experts and make a difference.

Riwa Al Hakeem
Junior Consultant

Ruba Al Hakeem
Consultant

Milan Thomas
Data Analyst

Noor Abdelhafez
Head of Mystery

Ayman Ahmed
P&P Specialist

Aziz Abdulfattah
Consultant

Lerato Mantsui
Senior Consultant

Anagiel Guevarra
Consultant

Stephanie Assio
Director

Aslan Patov
Founder & CEO

Join

Open Positions

Explore our current job openings and career opportunities within the company.

Senior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Junior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Intern | Marketing & Psychology
Behavioral Economics
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
Intern | CX
Customer Experience
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
Senior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Junior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Intern | Marketing & Psychology
Behavioral Economics
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
Intern | CX
Customer Experience
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
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FAQs

Few questions we frequently encounter in regards to customer experience consulting

What is customer experience consulting?

Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.

Why is customer centricity important for businesses?

Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.

How can customer experience consulting benefit my business?

Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.

What are the key components of a successful customer experience strategy?

A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.

How does customer feedback play a role in customer centricity?

Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.

What tools and technologies are used in customer experience consulting?

Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.

How can businesses measure the success of their customer experience initiatives?

Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.

What are common challenges in implementing a customer-centric culture?

Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.

How can personalization improve customer experience?

Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.

What role does employee training play in customer experience consulting?

Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.

Share your brief with us

Contact Renascence

Feel free to reach out to us. We love receiving messages & calls.

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Email
For general inquiries, email us at
hello@renascence.io
Phone
For immediate assistance, call us at
+971 (0) 4-325-1047
Office
601 Burj Al Salam, Trade Center, Dubai