Check Out Our
CX Templates Hub
Download various templates for your CX & management consulting strategies
Customer Experience Transformation & Behavioral Economics
World's 1st consultancy to fuse behavioral economics & customer experience to reshape customer journeys with unparalleled insight and precision.
Preferred by leading brands
as a partner for outstanding results
Transform
Strategic Solutions for Your Business Potential
Are you looking to optimize your business operations and drive growth? Our management consulting services provide expert guidance and strategic solutions to help you achieve your goals. From process improvement to organizational restructuring, we have the expertise to transform your business.
Personalizing the Customer Experience
Maximize your business's capabilities with our extensive management consulting services, tailored to deliver a personalized customer experience.
Addressing Behavioral Challenges
Harness the power of behavioral economics to address pain points that your customers may not explicitly express.
Enhance Customer Experience
Discover the Impact:
Numbers Tell the Real Story!
Discover our carefully curated collection of case studies that demonstrate our expertise across various industries. Filter by category to uncover the most relevant success stories that can inspire and inform your business decisions. Are you ready to become the next success story and elevate your customer excellence to new heights with our proven strategies?
NINE
CX Transformation Programs Completed in Real Estate
1000s
Processes, Journeys & Blueprints Mapped
65%
Average Process Improvement Score Achieved
Renascence Podcasts
Experience Loom
Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
The Naked Customer. Episode 3. Customer Loyalty, Brand Loyalty & CX
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
Experience
Coming soon
The Naked Customer. Episode 1. Customer Experience Awards
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
No items found.
No items found.
No items found.
No items found.
No items found.
Artificial Intelligence
Coming soon
The Naked Customer. Episode 2. Artificial Intelligence (AI) in Customer Experience (CX)
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Check Out Our
Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez
SVP Innovations
Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
CX Director
Great, effective team that goes extra miles and provides great service. Very professional & friendly.
Asma Ben Salah
VP Communities
Join Our Circle of Innovators. Sign Up Now!
Get exclusive access to the latest in management consulting and customer experience. Sign up for insights, strategies, and the tools to elevate your business. Become a leader in your industry—start today.
Renascence Services
Discover our Range of Management Consulting Services
Explore our wide range of services designed to help businesses thrive and succeed.
Enhance Your Business with Our Expertise
From strategic planning to customer experience optimization, our services are tailored to meet your specific business needs.
Unlock Your Business Potential with Us
Our team of experts is here to guide you every step of the way.
Transform Your Business with Our Solutions
Take your business to new heights with our comprehensive solutions.
Experience Echoes
Real Results, Real Experiences
Explore How We've Transformed Businesses & Brands with Strategic Insights and Real Results
Explore Our Exclusive
Franchise Program
Leverage our industry expertise, strong brand reputation, and cutting-edge tools to drive success in your local market. Partnering with Renascence Consulting empowers you to deliver exceptional results to clients. Unlock your potential with a Renascence franchise today!
Mysterya.io: Revolutionizing Customer Experience Audits
Explore our wide range of courses, decks of cards, and mystery audits to enhance your knowledge and improve your business.
REBEL Explore: Unveiling the Unconscious Drivers of Customer Experience
A toolkit designed to illuminate the unconscious behavioral dynamics that mold human experiences.
Leading the Charge: Unraveling Unconscious Biases in Customer Experience
The only consulting firm globally specializing in overcoming unconscious biases to redefine customer interactions.
Renascence Blogs
Experience Journal
Discover the latest industry trends and expert insights in our blog.
Marketing
The Power of Storytelling in Marketing
Learn how storytelling can elevate your marketing strategy.
Technology
The Future of AI in Business
Discover how AI is transforming industries and shaping the future.
%20in%20Healthcare.%20A%20Cure%20for%20Patient%20Pain%20Points.webp)
Customer Experience
Customer Experience (CX) in Healthcare: A Cure for Patient Pain Points
This article explores how healthcare systems—from public hospitals to private clinics and health-tech platforms—are using Customer Experience (CX) to eliminate pain points and deliver care that is not only clinical, but also cognitively and emotionally coherent.
%20Trends%20in%202026.%20What%20to%20Expect.webp){kind=spacer}
Digital Transformation
Digital Transformation (DT) Trends in 2026: What to Expect
This article explores the leading DT trends of 2026—not predictions, but practical shifts happening now across CX, EX, and operational models in the Middle East and globally.
Behavioral Economics
Behavioral Economics for Business: How Companies Use It Every Day
From pricing strategy to employee onboarding, BE helps businesses design for real human behavior—emotional, biased, sometimes irrational, but always patterned. This article explores how leading firms are integrating BE across touchpoints to reduce friction, boost trust, and increase decision alignment.
%20How-To.%20Practical%20Tips%20That%20Work.webp)
Employee Experience
Employee Experience (EX) How-To: Practical Tips That Work
Employee Experience doesn’t improve by chance—it improves by design. And while strategies, frameworks, and tech are important, real EX progress happens in everyday behaviors, rituals, and touchpoints.
.webp)
Employee Experience
The Critical Factors Influencing Employee Experience (EX)
Employee Experience (EX) is no longer a side conversation. In 2025, it’s a boardroom priority, a leadership KPI, and a strategic advantage. But what truly shapes EX—and what’s just noise?
%20Jobs.%20How%20To%20Succeed%20in%202025.webp)
Employee Experience
Remote Employee Experience (EX) Jobs: How To Succeed in 2025
By 2025, the remote workforce isn't a side experiment—it’s a permanent and growing talent layer across the global economy. In the Middle East and beyond, companies are hiring remotely to access niche skills, reduce overhead, and provide flexibility. But flexibility alone doesn’t equal satisfaction.
%20for%20SMEs%20in%20the%20Middle%20East.%20What%20Works%20and%20What%20Fails.webp)
Customer Experience
Customer Experience (CX) for SMEs in the Middle East: What Works and What Fails
In the Middle East, SMEs contribute between 30% to 50% of GDP depending on the country—and in places like the UAE and Saudi Arabia, governments are actively investing in this sector as a pillar of economic diversification. But while many SMEs offer innovation and agility, their Customer Experience (CX) maturity often lags behind.
Employee Experience
Why CX Starts With EX in 2026: Culture, Connection, Performance
You can’t deliver empathy to your customers if your employees feel ignored. You can’t build trust externally if it doesn’t exist internally. And no amount of automation, personalization, or service design can compensate for a disengaged workforce.
%20Wheel.%20Mapping%20Outcomes.webp)
Employee Experience
The Employee Experience (EX) Wheel: Mapping Outcomes
How do organizations actually track and improve employee experience across so many variables—culture, onboarding, recognition, trust, feedback, and growth?
Behavioral Economics
Behavioral Economics Can Best Be Described As "Psychology Meets Economics"
For decades, economics operated under the assumption that humans are rational agents. At the same time, psychology studied how emotions, memory, and perception shape human decisions. When these two worlds collided, a new discipline emerged—behavioral economics (BE)—one that sees the world not as a perfect market of calculators, but as a messy, emotional, biased, and deeply human system of decision-making.
Behavioral Economics
Behavioral Economics Is More Than Just Numbers
At first glance, behavioral economics looks like a subfield of economics—anchored in equations, probabilities, and experiments. But dig deeper, and you’ll find something more powerful. Behavioral economics is a lens for understanding how people feel, decide, trust, and act in real life.
Behavioral Economics
Behavioral Economics Explains Why People Are Irrational: And What to Do About It
Classical economics assumes people are rational—calculating risk, maximizing utility, and always acting in their own best interest. But behavioral economics blew that myth wide open. People procrastinate, overpay, overreact, ignore facts, and choose things that hurt them. And they do it consistently.
Behavioral Economics
Is Behavioral Economics Micro or Macro? Understanding Its Scope
When behavioral economics (BE) entered the mainstream, it was widely viewed as a microeconomic tool—focused on the quirks of individual decision-making. But as governments, organizations, and economists expanded its use, a new question emerged: Can behavioral economics shape systems—not just individuals?
%3F%20Strategies%20for%20Modern%20Organizations.webp)
Employee Experience
How McKinsey Approaches Employee Experience (EX)? Strategies for Modern Organizations
This article explores how McKinsey frames and operationalizes EX, drawing from real frameworks, case data, and published insights. We’ll look at what they get right, where they’re pushing the field, and what other organizations can learn from their structure.
Behavioral Economics
Behavioral Economics Is Dead: Debates on Its Future
The phrase “Behavioral Economics is dead” doesn’t come from skeptics alone—it’s a headline that’s appeared in conferences, academic critiques, and even op-eds by economists themselves. But what does it actually mean?
Experience exceptional consulting services that drive business growth and success.
Our consulting company offers a wide range of services designed to help businesses thrive. With our expertise in management consulting and customer experience, we provide strategic solutions tailored to your unique needs. From comprehensive courses and decks of cards to mystery audits and insightful case studies, we deliver tangible results that propel your business forward. Trust us to be your partner in success.
Transform Your Business Today
Discover our innovative solutions to drive growth and improve customer satisfaction.
The Architects of Transformation
Meet Your Team
Our team of experts is driving the future of customer experience by combining innovative thinking with deep industry knowledge.
John Doe
CEO
With over 10 years of experience in management consulting.
Jane Smith
Marketing Director
Specializes in customer experience and brand strategy.
Michael Johnson
Operations Manager
Expertise in process optimization and project management.
Sarah Williams
HR Manager
Passionate about talent acquisition and employee development.
David Brown
Finance Manager
Brings extensive experience in financial analysis and planning.
We're hiring!
Join our team
Explore our open positions and take your career to new heights.
Riwa Al Hakeem
Junior Consultant
Ruba Al Hakeem
Consultant
Milan Thomas
Data Analyst
Noor Abdelhafez
Head of Mystery
Ayman Ahmed
P&P Specialist
Aziz Abdulfattah
Consultant
Lerato Mantsui
Senior Consultant
Anagiel Guevarra
Consultant
Stephanie Assio
Director
Aslan Patov
Founder & CEO
Join
Open Positions
Explore our current job openings and career opportunities within the company.
No items found.
FAQs
Few questions we frequently encounter in regards to customer experience consulting
What is customer experience consulting?
Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.
Why is customer centricity important for businesses?
Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.
How can customer experience consulting benefit my business?
Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.
What are the key components of a successful customer experience strategy?
A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.
How does customer feedback play a role in customer centricity?
Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.
What tools and technologies are used in customer experience consulting?
Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.
How can businesses measure the success of their customer experience initiatives?
Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.
What are common challenges in implementing a customer-centric culture?
Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.
How can personalization improve customer experience?
Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.
What role does employee training play in customer experience consulting?
Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.
Share your brief with us
Contact Renascence
Feel free to reach out to us. We love receiving messages & calls.
Thank you! Your message has been received!
Oops! Something went wrong. Please try again.
Office
601 Burj Al Salam, Trade Center, Dubai