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Dubai Real Estate
Customer Experience

9 Brands

Related to Real Estate Sector
- Emaar
- Aldar
- Wasl
- Dubai Properties
- Meraas
- Majid Al Futtaim
- Sodic
- Provis
- Khidmah
Dozens of Assets

Including businesses, like:
- Development
- Hospitality
- Education
- Entertainment
- Retail
- Leisure
- Destinations
- Sales & Leasing
- Etc
10+ functions

- Customer management
- Call center
- Operations
- Sales
- Communications
- Digital Transformation
- Property Management
- Facility Management
- Handover & DLP
- Etc.
250+ deliverables

- CX Committee Setup
- CX Vision Design
- Journey Mapping
- Escalation Management
- UX Analysis
- Mystery Shopping
- Customer Research
- Trainings
- Process Design
- Etc.
Want to see what we did?
A few recent case studies from our engagement with some of the developers listed above. If you don't see a case, it means we can't talk about it. Yet. Or, we didn't have time to post about it, or had poor judgement selecting what was more relevant to you. You can always ask about other engagement though.
Transforming & setting up the customer experience function
Experience design. From signing an SPA to becoming a home owner
Transforming group-wide customer experience in Emaar
Understanding the efficacy & level of cx in customer care
Defining how an ideal property sales kiosk should look like
Designing & refreshing the complaint escalation matrix
"Great, effective team that goes extra miles and provides good service. Professional & friendly."
Asma Ben Salah
CX Director, Aldar & Bloom Properties
"The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude."
Fernando Sanchez Rasueros
SVP Innovation & Investments, Aldar
"Very proactive & patient experts.
Always excellent outcome. Loved working with them."
Ahmed Elsaadi
CX Director, Provis and Khidmah
Now, let's work together!
+971 (0) 4-325-10-47
+971 (0) 50-542-01-02
601 Burj Al Salam, Trade Center, Dubai