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REAL ESTATE
CUSTOMER EXPERIENCE

Dubai Real Estate
Customer Experience
Transformation

9 Brands

Related to Real Estate Sector
- Emaar
- Aldar
- Wasl
- Dubai Properties
- Meraas
- Majid Al Futtaim
- Sodic
- Provis
- Khidmah

Dozens of Assets

Including businesses, like:
- Development
- Hospitality
- Education
- Entertainment
- Retail
- Leisure
- Destinations
- Sales & Leasing
- Etc

10+ functions

- Customer management
- Call center
- Operations
- Sales
- Communications
- Digital Transformation
- Property Management
- Facility Management
- Handover & DLP
- Etc.

250+ deliverables

- CX Committee Setup
- CX Vision Design
- Journey Mapping
- Escalation Management
- UX Analysis
- Mystery Shopping
- Customer Research
- Trainings
- Process Design
- Etc.

READ UP ON OUR RECENT CASE STUDIES

Want to see what we did?

A few recent case studies from our engagement with some of the developers listed above. If you don't see a case, it means we can't talk about it. Yet. Or, we didn't have time to post about it, or had poor judgement selecting what was more relevant to you. You can always ask about other engagement though.

Aldar | Group CX

Transforming & setting up the customer experience function

Dubai Properties

Experience design. From signing an SPA to becoming a home owner

Emaar | Group CX

Transforming group-wide customer experience in Emaar

Emaar | Customer Care

Understanding the efficacy & level of cx in customer care

Emaar | Sales Kiosk

Defining how an ideal property sales kiosk should look like

Provis & Khidmah

Designing & refreshing the complaint escalation matrix